Airport Direct

Airport Direct, Reykjavik: Hours, Address, Airport Direct Reviews: 4.5/5

Airport Direct
4.5
Bus Services • Taxis & Shuttles
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12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
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About
Airport Direct offers convenient and comfortable airport transfers in connection to all arriving and departing flight to and from Keflavik International Airport and all major hotels in Reykjavik.
Suggested duration
< 1 hour
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Popular mentions

4.5
2,260 reviews
Excellent
1,589
Very good
362
Average
138
Poor
67
Terrible
106

Emily B
Thirsk, UK85 contributions
We booked a premium transfer from KEF to Reykjavik, and an economy transfer with hotel pick up from Reykjavik to KEF.
The premium transfer service was excellent, ran on time, small minibus, quick and friendly service, excellent value if you want a quick transfer without the high price of a private transfer.
On the day of our economy return transfer, unfortunately there was a big storm which resulted in delayed flights and road closures/buses not being able to run. Our original hotel pick up was booked for 7:30am, the company called to let us know this would not be going ahead and booked us onto the next available service at 11:30am (excellent communication). However this bus did not arrive, I called the company and they said it had also been cancelled and we were now again booked onto a later service (which did show and after that the transfer went very smoothly).
However have to knock one star off as we did not receive any communication by email or call to let us know the 11:30am pick up was cancelled and waited outside in the cold for 30 minutes for the bus.
But overall a good service and would recommend!
Written February 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AndreiLung
Thank you Emily for taking time in writing us this very detailed review about your experience. We would like first to apologize for any inconvenience caused by the transfer disruption. Each transfer departure was due to a last minute decision as the weather was changing very fast. We are glad that you found our services reliable and our communication efficient and we promise to do better next time! It will be our pleasure to have you back on board when you come to visit Iceland again.
Written March 8, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Patrick F
Portsmouth, NH146 contributions
After taking Reykjavik Excursions to the Blue Lagoon and expecting to be able to schedule a return, we were told that the only RE bus woudld be there at 6 PM. When I and 3 others got to the parking lot all of TWO MINUTES after 6 PM, we found the RE bus had already left. We verified this with the Airport Direct driver who was in the process of making sure he had all the customers on board for his trip. He said he would take us back to Reykjavik and we could make arrangements to pay the 1 way fare upon arrival. He saved us from an immense taxi fare as RE customer service simply told us "too bad" when we called and would have left us stranded. The driver was constantly pleasant and helpful and the bus itself more comfortable than the RE bus. Choose these folks when you have the option.
Written July 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello Patrick! We are very grateful for this kind review and also very happy we could save the day, if I may say so. Glad to hear all went well with your transfer eventually and we hope to have you back on board on your next visit to Iceland.
Written August 24, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Patrick F
Portsmouth, NH146 contributions
With the larger lines having to drop of people at downtown bus stops rather than at the hotels, the extra cost of Airport Direct premium is definitely worth it - especially if the weather is bad. The minivan was comfortable, the driver exceptionally friendly, and it was great that they could accommodate us early when our flight went quicker than expected. Highly recommended.
Written March 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

vinceDerby
Derbyshire, UK3 contributions
Booked a return premium service to and from the airport, the trip to the hotel was ok. Driver didnt speak fro the whole of the ride, no details of the onboard wifi, when i tried logging in was a really pain, lots of info required unless you wanted to safe your facebook account details, then they wanted to sand a one time passcode to my mobile that wasnt on roaming.
All this was not a big deal untill the return trip to the airport, the weather was bad, this was not ther fault. how they handled it was shockingly bad..
The day before my pick up, i tried to confirm a couple of times on the chat message on their web page no one answered, i sent and email no one answered. I was in the hotel reception half an hour before my pick up time, so 7.30 am for 8.00am pick up. I needed to be at the airport by 9.20am
At 7.25 am i received an email saying the pick for 8.00am and 9.00am was cancelled, no other infomation and they would not answer their phones. So i had to book a cab at a cost of 17500 over one hundred pounds. the email they sent me was sent to 15 other passangers and they included all our email adresses which is a data protection breach. they were sending emails to people and copying me in ! On the 5th Jan they day after i returned to the UK, they sent me an email saying...... Did everything go ok with you transfer? what a joke, you cant control the weather, however your response was shockingly bad
Written January 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear vinceDerby, We are very sorry to hear about your experience. We always do our utmost to keep the schedule on time, however in the past few days we have experienced unusually extreme weather. A transfer would never be delayed or cancelled last minute unless we believed that going out on the road could be hazardous to our customers or others. We are aware of our responsibility towards our clients and how important it is to make it to the airport in time for your flight. We appreciate every feedback we receive, also when things go wrong, that is what makes it possible for us to improve. We have emphasized to the staff that they have a responsibility towards customer's privacy when using their e-mail address. However we would like to investigate your case further, so we would really appreciate if you would send us your booking details, you can e-mail me directly at lovisa@airportdirect.is Best wishes, Lovísa at Airport Direct
Written January 9, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stellabud
West Yorkshire, UK76 contributions
Friends
The service works, it gets you from A to B (well near B!). However their system is chaotic. Check the wording on e mail attachments as that’s where you find out you have to be at any pick up half an hour before the bus leaves the terminal. My advice is to ring prior to return to airport as our paperwork was contradictory and gave the wrong bus stop! Some drivers friendly, others surly, and uncommunicative. (Our drop off man simply pointed to our hotel, a hundred meters away, and politely opened the van door so we could get our cases out easily. He then said “pick up here” but our invoice said “pick up Blue Bus stop”). In Icelandic weather waiting for a bus for half an hour is not great. Wish we had done a private transfer with hindsight.
Written February 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lisa D
2 contributions
Family
We arrived to Keflavik from NYC early in the morning and went to the counter to redeem our vouchers for our Airport transfer to Reykjavik. We did so and went out to our bus. No problems. After a few minutes, the bus left and took us to the bus depot in Reykjavik. We did not know that we would have to wait here for 45 minutes before then getting on another bus to our hotel bus stop. If we had been told that this is how it works, we would have gone with another option. After flying overnight, it is not desirable to sit with 2 children in a bus depot. Most of the other people on our bus from the airport got picked up from the bus depot to go to their hotels within 10 minutes. When we asked the employee at the bus depot when our bus would arrive, he said that it was rush hour and traffic was bad so that was the reason for the delay. However, several other buses arrived for various locations and tours, but not ours. When the driver finally arrived after 45 minutes, we were shown to the minibus. He then opened the back doors of the bus and the side door and we all sat in the bus for another 10-15 minutes with the doors wide open. Sitting in the depot would have been preferable to this as it was COLD! None of the other passengers understood what we were waiting for and why all the doors were open either. Finally we left. After making it to the city center, the bus driver combined stops 9 and 10 (closer to 9 as we later learned). We had to ask which direction to walk in in order to get to our hotel. He took off in a hurry as we navigated the dark streets of Reykjavik on our own. All in all, a disappointing start to our vacation. Next time, we will go with another company.
Written February 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

BigNCBear
North Carolina115 contributions
Family
We were pleased with our private transfer (5 of us) from the airport to the Blue Lagoon and then onward to our cruise ship. Our driver Walter waited for us at the lagoon while we relaxed and hot rid of the aches and pains caused by the overnight flight. We requested and Walter also transported us a week later from our ship to the airport. The large vehicle was clean and comfortable and Walter was kind, personable, and knowledgeable.

Our only minor issue was with Airport Direct prior to our transfer. After scheduling the pickup, we learned of the longer than expected time it took to transit Icelandic immigration so emailed Airport Direct to postpone our pickup. After two days without a response (previously I had heard back within 24 hours) I called them and was able to reschedule.

Even with this one negative I highly recommend-especially if you can have Walter as your driver.
Written July 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Hello! Thank you kindly for your time in writing us a review. We are happy to hear we could help make your experience in Iceland nicer and hope that our services reached your expectations. We do apologize for the delayed replied on emails as we just started operating again and we are trying to fulfill all requests as fast as we can. We hope to see you back on board with us for your next visit to Iceland.
Written August 24, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

fikret oguz
Kastamonu, Turkey631 contributions
We used it to go to the airport, they collect their customers from the bus stops with the drop off bus and transfer them to the big buses in their own bus garage. On the way to the airport, we were at the airport in 45 minutes, so it only stopped at one place.
One problem is when they pick up the passengers from the bus stops, they charge 2000 iceland money per person to bring them to the bus garage.
Written November 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AndreiLung
Thank you kindly for taking time in writing us this review. We hope your transfer did run as smooth as possible and you enjoyed your trip. We do advertise having several transfer services and customer can choose from door-to-door, to transfer to and from our Terminal in Reykjavik, for which they can add a hotel connection bus. We hope to have you back on board on your next trip in Iceland!
Written November 17, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mrs_Tyagi
Antwerp, Belgium137 contributions
Couples
We used Airport Direct as part of our Secret Escapes package and they were always on time every time we used them. We had an early morning flight which meant we had to be picked up at 03:30 in the morning but that was not a problem for them. One point to mention is that it is not as 'direct' as you may expect. After arriving at the airport, you take a bus to a bus terminal in Reykjavik and then you take another mini van to the bus stop mentioned on your paperwork. This works the same way for the return journey to the airport. So if you expect a door to door service, this is not it. Luckily, Reykjavik is small and there are various bus stops and they try to drop you off at a bus stop as close to your accommodation as possible. This was not a problem for us but worth mentioning to those who expect a door to door service or are not able-bodied.
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Mrs_Tyagi, Thank you for your detailed review! We are glad to hear that you had a good experience with our Economy + hotel connection service. For future reference, we do offer a door to door service, called Premium. We hope your stay in Iceland was enjoyable and wish to welcome you again in the future :-) Kind regards, The Airport Direct team
Written February 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Susan S
Greensboro, NC5 contributions
It was was easy to find the Airport Direct bus at the Keflavik airport. We were taken to a holding station and then transported on different buses to our hotels. There were no real instructions on what was going on and the bus drivers barely came in the building, yelled out once and left the building. If you didn't hear them, you were out of luck. We missed our bus and would have to wait a minimum of 30 minutes before another one. After traveling all night, we opted for a taxi. Going back to the airport was much easier--partly because we understood the process and partly because most of the travelers were going to the same place. I would recommend them because the price is right. Just stay near the door with your bags ready at the central station.
Written February 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about Airport Direct

Airport Direct is open:
  • Sun - Sat 12:00 AM - 11:59 PM
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