Ambassador Whale Watching
Ambassador Whale Watching
4.5
Boat ToursSightseeing ToursDolphin & Whale WatchingNature & Wildlife ToursSpeed Boats Tours
8:00 AM - 5:00 PM
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 5:00 PM
Sunday
8:00 AM - 5:00 PM
About
Founded in 2013, Ambassador was the first whale watching company to operate tours from the town of Akureyri in northern Iceland. With convenient location, excellent sighting rate and high quality service, the companies reputation grew fast and it quickly became one of the biggest whale watching companies in Eyjafjord. Our goal has always been to deliver first-class tours, where safety and quality are the key factors. All our tours are constructed with passion by wildlife experts to deliver the ultimate whale watching experience for you and your companions.
Akureyri, Iceland
Meets animal welfare guidelines

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Tours and Tickets by Ambassador Whale Watching

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


4.5
4.5 of 5 bubbles399 reviews
Excellent
314
Very good
47
Average
12
Poor
9
Terrible
17

Jon D
Bristol, UK349 contributions
5.0 of 5 bubbles
Sep 2014 • Couples
Jumped at the chance of seeing a whale so booked online prior to boarding our cruise. The tour guide was American and was funny and easy to understand. The boat took us out for about an hour, which if we were to moan, then the guide could have filled some of this time with some info on the area/history/whale facts etc. After this we saw some sitings of a pair of humpbacks and the captain did a great job of steering the boat for the best views. The whales were amazing and definitely an amazing experience.
Written September 14, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Oo_Ania_oO
26 contributions
5.0 of 5 bubbles
Sep 2015 • Couples
My husband and I just got married in Iceland and decided to go on a road trip around Iceland for our Honeymoon. We stopped in Akureyri for a few days and this place was first on our list. First off, if you are staying downtown Akureyri or anywhere near the big church then you have about a 5 minute walk to the tour. You can't miss the little white booth. When we arrived we were immediately greeted by their friendly staff. The boat tour had lots of different decks on all sides so no matter how many people are there you will always have a good view. There are restrooms and an option to buy coffee or tea. There is also a heated room under the deck for those with little ones as it does get very chilly. Within 20 minutes we spotted our first humpback. On our tour we saw 3 humpbacks and some smaller whales.

My only recommendation is to book a tour later in the day. We booked the first one for the day which means that's when they are trying to locate where the whales are. By tour two they know exactly where to go and spend more time with whales and less looking for me.

I would highly recommend this tour! :)
Written November 8, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Cambi1
Temple Terrace, FL20 contributions
5.0 of 5 bubbles
Sep 2013 • Couples
First off they have a pretty good facebook page, as they were posting video almost daily of that day's experience, which gave you a pretty good idea what to expect. The boat was a newer looking boat, with multiple decks, an indoor area if you got cold or wind-bitten and wanted to view from inside (was an incredible day out so no need) and even a nice bathroom on board. Made the 3-4 hour trip much nicer and enjoyable even knowing this was available to you. The captain did a pretty good job of following certain groups of whales we saw, and then leaving said group alone after so long to let them be/find more whales to see. Along with that, just traveling in the fjord by boat was tremendous, and I found myself admiring the coast and the trip as much as the whales. We saw, I'd say, 8-10 humpbacks, 3-4 minke whales, and a couple of dolphins (porpoise?) to boot. The place is right on the harbor in Akureyri so if you are staying there, and don't want to find a way to Husavik and spend more on a tour, this tour might save you time and money, and yield similar results, on a less crowded boat with nice facilities. Would do again if (when?) I ever return to Akureyri
Written October 30, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sebastien W
Paris, France27 contributions
1.0 of 5 bubbles
Jul 2014 • Couples
In Husavik they cancelled the trip because of the bad weather. No way you'll see whales they said, I appreciated the honesty. In Akyreyri, despite the fact that they didn't see anything in the morning trip, the girl at the shop told us that there were 98% chance to see one. But according to the weather and the fact they didn't see any in the morning (information they kept secret until everybody was on board) let's face it, there were no chance to see any whales. So they maintained the trip just for business. The weather was horrible, a screaming wind, so nobody could even be standing on the deck, everybody kept waiting inside, for the trip to end, obviously we didn't see anything. The boss told me that it's nature, you can never know. I UNDERSTAND THAT ! But In Husavik they had the honesty to tell us it was hopeless and not try and organize a trip anyway. In Akureyri non-only they knew without telling us that there were no chance, but as well they maintained a useless (and very costly, 65 euros) trip. I have the impression to have been completely mislead, and wasted an afternoon in Iceland for nothing. not to mention the money wasted in a country already expensive. My opinion : to see whales, go to one of the company in Husavik, not this one in Akureyri which will take you money regardless of the actual chances to see whales.
Written August 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Summeree
New York City, NY2 contributions
2.0 of 5 bubbles
Dec 2017 • Couples
We drove all the way to Akureyri to see the whales. The tour was scheduled at 1pm. We got there at 12:30pm. We were pretty excited about the whale watching and drove on the slippery winter road from Myvan.

As soon as I got into the office, the front desk told me the trip was cancelled because they would only go if there are 8+ people, and there were only 2. He told me he called me and left voicemail the very morning. I put down my U.S. number when I signed up for the tour and changed SIM card when landed in Iceland so I didn't get the message. Neither did I get any email notification.

1. When I booked the trip, there should be a disclaimer that reads "Trip subject to cancellation if customers are 8 or less"
2. I should be contacted as many ways as possible to let me know the tour is cancelled.
3. The trip was cancelled not because of weather or uncontrollable conditions, merely because of company profit concern. This is not how customers should be treated
4. We offered to double the price and meet them in the middle, but the front desk told me the captain was already gone.

The experience is 0 star. Front desk was nice and apologetic, 2 stars for him.
Written December 19, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

nadix732
Birmensdorf, Switzerland30 contributions
1.0 of 5 bubbles
Jun 2017 • Couples
We went on the 2pm tour on 24.6.2017 with Ambassador from Akureyri. Althought we saw some whales, I am very disappointed about the tour, because it was absolutely not according to the code of conduct of whale watching in Iceland.
After approx. 20min, we came across the first humpback whale. We watched it for 60min (acc. to code of conduct a boat should leave the whale after 20-30min).
But the worse thing was that we almost hunted the whale. The captain steered right towards the whale, althought it was already 20m in front of us. He still steered towards him with the motor on. According to code of conduct you should slide in the same direction as the whale, but with 50m distance between the boat and the whale. On this tour we didn't keep the distance nor the approaching direction! When a whale comes near to a boat by itself, then all is fine, but you shouldn't approach them.
The same happened when we came across two other humpbacks. Several times I was afraid we would hit one of the whale, because the boat was still driving, even though the whales were on collision course and only about 15m away from the boat! According to code of conduct, a boat should turn off the motor, as soon as a whale is nearer than 50m. The captain did not do this and still tried to get closer and closer.

Why does Ambassador whale watching not operate the tours according to the code of conduct? I don't want to support this and I regret I spent my money on this trip. Whales have to be protected and for this reason there is the code of conduct. But it's useless unless the operator handles accordingly.
If a whale gets hurt because of a whale watching boat, that would be really bad publicity. That almost happened today and I am sure it was not the first time! It doesn't matter how experienced a captain is - when you advertise your tours are according the code of conduct, then handle it as an obligation!

I think the goal should be to show the tourist those beautiful creatres and scenery here in Iceland and not to achieve the best online reviews like: "This tour was insane, the whales were so close, we could almost touch them!".
Written June 24, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Nadine, Thank you for your feedback. We are very sorry that you got this impression. All of our captains are experienced at sea and have been educated about the code of conduct. The sea conditions have not been ideal today and the main aim of the captain in this situation is to keep the boat stable, therefore, some of his decisions are based on the currents and waves. These decisions may seem out of place for passengers and onlookers. From our point of view there were no issues on this tour. However, we have discussed in details with our staff your concerns. It is always good to refresh our awareness of the code of conduct! It is also very important to keep in mind and read the COC very well. We do have a Caution Zone which is 50 meters and we should stop the propellers, we do not stop the engines. In our boats we do have gearboxes and clutches where we can stop the running of the propellers with the engine still running.
Written June 26, 2017
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Karen M
Christchurch, New Zealand2 contributions
1.0 of 5 bubbles
Feb 2018 • Friends
We booked and paid on line in good faith only to discover business closed for winter. Travelled all the way from New Zealand and wasted a whole day because Ambassador whale watching was closed!!!
We are bitterly disappointed, we booked end of November 2017, payment was processed and no notification received that Ambassador had closed for the winter.
Not happy!!!
Written February 28, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Wanderlust07
Chicago, IL50 contributions
1.0 of 5 bubbles
Feb 2018
Do not plan on going whale watching with this company. There are whale watching brochures at the tourist spots all over town. This is the only company that advertises "winter" whale watching tours. Their brochures are everywhere throughout the town. They advertise that the tours are year-round. It says in February the tours depart once daily at 1 PM and to meet at their building by the harbor by 12:40 PM. I was there at 12:30 PM. I waited until after 1 PM. No one was there. No one showed up. There was no tour. I wasted precious hours of winter daylight and an entire day in Iceland because of this company. Their brochures are all over town saying year-round whale watching and yet they could not be inconvenienced to even leave a sign in the window saying there would be no trips that day.

Im convinced no one in this town knows what is going on. I went to one tourist office and she said no one within an hour's drive is offering whale watching tours. I have to go to Reykjavík.

I went to a second tourist office and she said, oh I'm so sorry, you just missed the whale watching tour. It went off at 1 PM!! It turns out a different company indeed did a whale watching tour the same day. I missed it. I have no more opportunities on this trip to go whale watching and I am beyond pissed at Ambassador and the lack of accurate information in Akureyri.

I hope you have a better experience than I did.

Written February 2, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dawn S
Washington DC, DC206 contributions
3.0 of 5 bubbles
Aug 2016 • Couples
The crew and staff were great on this trip. With a multi-lingual tour guide, we had a very informative trip with Ambassador. Coats and blankets were provided and there was a little mini-cafe in the boat for warm drinks and snacks. Covered and enclosed areas were also available for warming up. It was a beautiful boat ride!

I couldn't help but notice though that we seemed to be chasing the whales. They would surface once or twice and then dive deep for several minutes and we leave and seek out more. I understand that these are wild animals and their behavior is unpredictable but all I can say is that it seemed as if we were chasing them.

There was a red and white boat out there too that seemed to be in the right place at the right time. They would be able to sit in an area and just observe the whales. I'm not sure if they had their engine on or off, but I don't believe that ours was turned off at any point.

We were later told by a local guide on a different sight-seeing-tour that most of the whale watching companies have a great success rate. The question that needs to be asked in determining which one to go with is how many different types of whales do they typically see? After my experience, I would also ask what type of activity they typically see.

Written August 8, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

krgonline
Pune, India16 contributions
5.0 of 5 bubbles
Oct 2018 • Couples
Very nice tour.. The sheer number of whales you encounter is exciting.. The winter suit provided is warm. Overall, highly recommended
Written November 21, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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