Pains me to write, but there was a lot of room for improvement here. The good--the company running the husky experience was awesome, and it was cool to see the reindeer. Our tour guide was very nice and had a lot of information.
Now the bad--we booked close to the date but it was available and we were hoping to make it work. It took the company more than the 48hr limit to confirm, so we spent time on our first day of our trip trying to confirm whether this was actually happening. At that point, the company requested our sizes for cold weather gear. There was no way to reply to their message, so i spent more time on the phone calling, then get an email address to send them our sizes.They emailed two more times after I confirmed requesting sizes again....we were never given cold weather gear nor was it mentioned (thankfully we dressed for the cold). We met in a hotel lobby and were there super early. 15 minutes after the scheduled pick-up time, I finally called the tour company. They said the guide was there...she was apparently standing at another door (inside, car was parked, totally free to look around. She was parked directly in front of where we were waiting and insisted that wasn't the front entrance...this was not a big hotel. If you're a tour guide regularly picking up out-of-towners and there are two prominent entrances to a hotel and you can't find your tour group, I think a good plan is to check them both. This wouldn't have been a big deal, but that 20 mins cut directly into our dog sledding time, which was what we'd paid for, so that was an avoidable letdown. Further there was no snow where the dogsledding was--obviously not within their control and the contingency plan was still fun, but I wish they'd told us this beforehand. We paid ~440 USD per person and unfortunately we both felt this was badly overpriced. At a lower price and with clearer communication, I would've rated this much higher. Wouldn't completely rule it out, but would say proceed with caution. Hopefully they can work out the issues because this could be great.
