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Royal Stockholm Cruise Line

Norrkoping, Sweden
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Worldtraveller362017 wrote a review Sep 2018
Scottsdale, Arizona80 contributions3 helpful votes
Despite advertising their Accessible Cruises, the Accessible Dept is unresponsive and incompetent. We wanted to book an international cruise with accessible shore excursions. Embarking from Rome for a Mediterranean cruise, we needed details on the accessible excursions for daughter in a wheelchair with her companion. Despite repeated attempts at emails and phone calls from January 2017 through May 2018, Shannon Moreno, the totally incompetent Director of the Accessibility Dept, NEVER responded, or provided details on excursions. Computer generated email responses actually said NOT to make further requests because it slows down answers. We NEVER got help or any answers. This cruise line takes your money and could not care less. It’s a factory. We will never sail with them again. Check out the sailing excursion for a wheelchair bound daughter on Palma de Mallorca. It was impossibly tiny and difficult!
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Date of experience: September 2018
Arild L wrote a review Jul 2018
11 contributions
Nice trip between Berg and Borensberg. The boat was however quite old and worne and the prices in the food and beverage menu was not up to date. We ended up paying 25 % more than the price in the menu. How hard is it to keep the menu up to date?
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Date of experience: July 2018