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The office is located in an impressive old building. Staff was really attentive and tried to make suggestions based on our preferences and length of stay (many offices nowadays just sell tickets and provide maps or leaflets with no personalised information). We found particularly good that they presented a 10-minute video with the history of the city. Thank you! Tack! :-)…
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Date of experience: November 2019
2 Helpful votes
Helpful
Response from Jessica K, Informationsansvarig at Stenstan Visitor Center
Responded Nov 11, 2019
Hi, Thank you for your kind review, we are so happy to hear back from our guests. The movie about the city and how it was rebuilt after the great fire in 1888 really gives you a good start before you go out and explore the town and it´s beautiful stone houses. We would love to have you back in Sundsvall soon again!
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I visit Sundsvall for a few days and thought it would be a good idea to get some information about the city. The employees of the visitor center were very helpful and I had a good talk what to do during the next days. Spoken languages are Swedish, English and German. Thank you very much for your information and see you again ☺️…
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Date of experience: September 2019
Helpful
Response from Jessica K, Informationsansvarig at Stenstan Visitor Center
Responded Sep 22, 2019
Hi, Thank you for a really nice review. We are so happy that we were able to help you with information about our beautiful city Sundsvall. Did you have time to see the movie about the big fire in Sundsvall during your visit? Otherwise you are welcome back anytime so we can tell the story of how Sundsvall rose from the ashes. Hope to see you soon again!
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+1
They have done a nice job making an old building into a tourist office. Everything from a modern coffee shop to a bit of history you can find inside. The staff is very helpful and everyone spoke excellent English. Wish I had time for a spot of tea.
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Date of experience: August 2018
Helpful
Response from Jessica K, Informationsansvarig at Stenstan Visitor Center
Responded Oct 8, 2018
Hello, Thank you for your review, we are always happy to hear from our visitors. We are so proud to have our Visitor Center in such a beautiful building as Stadshuset where you can learn all about the unique history of Sundsvall. Please visit us soon again so that we can help you to get the best experience in our town.
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This visitor centre is in a really fancy building! There are loads of leaflets on the tours and surrounding areas, however I was disappointed by the tourist map, as it was a large map of the entire area, and not a close up of the city centre. There were also no interesting points marked on the map. I felt like this was a shame, as the city has some great interest points. Additionally, there are many dragon statues located around the city, and I managed to find a map locating them (however it was only available in Swedish). There is so much more potential to improve the literature available and to boost the tourism. The staff were really friendly. There is a toilet available if you ask for the key. There is an attraction room with a VR headset of the rollercoaster. It was really good fun. There are a couple of other displays as well. Make this your first stop in Sundsvall.…
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Date of experience: July 2018
Helpful
I grew up in this town, and went to ask for information I could share with American friends visiting. I never did tell the girl I was from there, but she still had almost no information to give. Even when I asked, she didn't offer much. I was very saddened and disappointed. I love my home town and I want the tourist information to be excellent! This being said, there IS information and maps you can pick up, and I'm sure they will try to answer any questions you have. The building is historic, and very beautiful! In the summers they have had a cute cafe next door that was worth visiting too. Have a wonderful visit in and around Sundsvall, there is a lot to be seen and experienced in this area!…
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Date of experience: April 2017
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