First of all, our deep apologies for being 30 min. delayed. We always strive to keep our agreed times, so this is of course not okay.
In regards to the confusion about drinks, we feel we have been very clear in our communication. When you book, it clearly states that you are not allowed to bring your own alcohol. We sent you 3 emails in the week leading up to your tour, reiterating this point very clearly. We recieved no response from you, and hence also tried to call and text you days in advance of your tour to clarify - again with no reaction from you.
Our alcohol policy is due to restrictions in the alcohol license we have and for safety reasons.
Our concept is about social sailing, but we never compromise on alcohol policy and safety.
Best regards Joel