Bycyklen
Bycyklen
3.5
This location was reported permanently closed
About
Public bikeshare in Copenhagen, Frederiksberg, Rødovre & Høje Taastrup. A green, healthy and flexible alternative in your daily commute as well as for sightseeing. By creating a Bycyklen account you get cheap access to 1,800+ electric bikes spread over 100+ Bycyklen stations in the Capital area. You can go wherever you like as long as you return the bike in one of the Bycyklen stations when you are done biking. The bikes are available to everyone but we recommend a minimum height of 155 cm. for safe riding.
Duration: 1-2 hours
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The area
Address
Neighborhood: Indre By (Inner City)
This is the heart of old town Copenhagen, with its blend of charming old buildings and bold new architecture, broad avenues and tiny streets as well as picturesque canals and a modern harbor. The inner city is home to the Royal Danish Theatre, which consists of three buildings, two of which are new and situated on the harbor front. The streets, squares and venues of the inner city and its surrounding neighborhoods, are alive all year round with everything from jazz festivals to outdoor ice skating rinks and parachuting at the lakes right in the center of the city. This compact area boasts beautiful old castles, tranquil parks, and bustling squares where you can always find a bench to stretch out your legs whenever you need a break.
How to get there
- Kongens Nytorv • 8 min walk
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2,994 within 3 miles
Attractions
553 within 6 miles
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
3.5
92 reviews
Excellent
43
Very good
13
Average
8
Poor
11
Terrible
17
Jaap N
Rhoon, The Netherlands26 contributions
Aug 2020 • Family
The bikes are OK and touring around on a bike in Copenhagen is great. This might be the best and cheapest way to travel around and visit all hotspots.
But be aware! The app is not that great. Registering is quite complex and takes a while. Adding your creditcard might fail a couple of times and as a result you payed 2 or 3 times.
When you select a plan (e.g 120 minutes for 80 DKK) the app automatically sets it on auto-renew. We exceeded the 120 minutes with 1 minute and were charged 80 DKK again.
(This should a deliberate user action to prevent people not being aware of this being recharged of something they don't want.)
If you want to return your bike it is not easy to find the return stations. The app only locates the stations if you search for a bike. If you're riding the bike not anymore. It than locates other bikes, but not the stations. So you have to guess that a collection of bikes probably is a station. But 1 or 2 bikes, can well be 2 bikes that were just placed in the street. And a station with no bikes, doesn't show.
We spent quite some time searching for stations to return the bikes.(And of course the rental period goes on while searching.)
Overal is your aware of this, it is certainly something to consider.
For Bycyklen: I think it's time to upgrade the app. We als rented Tier E-scooters and this rental process and the app are flawless.
But be aware! The app is not that great. Registering is quite complex and takes a while. Adding your creditcard might fail a couple of times and as a result you payed 2 or 3 times.
When you select a plan (e.g 120 minutes for 80 DKK) the app automatically sets it on auto-renew. We exceeded the 120 minutes with 1 minute and were charged 80 DKK again.
(This should a deliberate user action to prevent people not being aware of this being recharged of something they don't want.)
If you want to return your bike it is not easy to find the return stations. The app only locates the stations if you search for a bike. If you're riding the bike not anymore. It than locates other bikes, but not the stations. So you have to guess that a collection of bikes probably is a station. But 1 or 2 bikes, can well be 2 bikes that were just placed in the street. And a station with no bikes, doesn't show.
We spent quite some time searching for stations to return the bikes.(And of course the rental period goes on while searching.)
Overal is your aware of this, it is certainly something to consider.
For Bycyklen: I think it's time to upgrade the app. We als rented Tier E-scooters and this rental process and the app are flawless.
Written August 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Robin R
Dresden, Germany28 contributions
Jun 2021 • Couples
Summary: do not, i repeat, do not use this service. I have been to some european cities and I am used to mediocre bike rentals. But this is the worst. The only good thing is the app. To begin with the start of a rental, most of the time, the unlocking process does not work. We tried different stations, plenty of bikes and used two accounts in two mobiles. It is more luck than determination, if you can grab a bike. Then, the bikes are in pretty bad condition (gears are without function and the worst: the brakes are not strong enough to get the bike stopped!).
I strongly support instant bike rentals. In this case, i don‘t get the whole concept. It would be better, if there were non-electrical bikes standing around the city which can be dropped anywhere in certain zones. This way, the customers would not be forced to look for special stations to get and give back the bike and the corporation wouldn‘t have to take care of charged batteries, the bikes could be cheaper dued to smaller initial costs and less maintenance.
I strongly support instant bike rentals. In this case, i don‘t get the whole concept. It would be better, if there were non-electrical bikes standing around the city which can be dropped anywhere in certain zones. This way, the customers would not be forced to look for special stations to get and give back the bike and the corporation wouldn‘t have to take care of charged batteries, the bikes could be cheaper dued to smaller initial costs and less maintenance.
Written July 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
ulf_gee
Helsingborg, Sweden25 contributions
Jun 2022
Last time I and my family rented bikes from bycyklen, we had a great experience. We bought credits and then we all could share those equally between the five of us and it was very easy to get started and get going. Login, unlock and ride off.
This time I downloaded the app. No prob, I thought. And once in 'byen' we found the nearest rental station, and then the problems started.
The interface for choosing plan was, and still is, very confusing. The FAQ is very limited and I still don't understand what 'valid from' would mean when I have another plan that is 'current'
I also miss the GPS that made the navigation very convenient.
It took us a while to actually get all the four bikes to start with, and returning the bike was even more painful. We tried for 10-15 minutes yesterday but the docking stations refused to accept the bike, and we tried a couple of different docking points and restarted the app a number of times and also tried to report the problem... but then the app crashed every single time. And this morning my daughter received a text message that she had an active trip which lasted 12 hours.
This time I downloaded the app. No prob, I thought. And once in 'byen' we found the nearest rental station, and then the problems started.
The interface for choosing plan was, and still is, very confusing. The FAQ is very limited and I still don't understand what 'valid from' would mean when I have another plan that is 'current'
I also miss the GPS that made the navigation very convenient.
It took us a while to actually get all the four bikes to start with, and returning the bike was even more painful. We tried for 10-15 minutes yesterday but the docking stations refused to accept the bike, and we tried a couple of different docking points and restarted the app a number of times and also tried to report the problem... but then the app crashed every single time. And this morning my daughter received a text message that she had an active trip which lasted 12 hours.
Written June 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Georgia
1 contribution
May 2022 • Friends
I would not recommend this company at all. After completing a ride I locked the bike in a docking station. When I did this the app seemingly acknowledged that the bike was back and ended the ride. I did not realise until the next morning that the process had not worked and the app was still counting time. I have been calling the company ever since the customer service opened at 7:30AM, only to be answered with a machine saying they are unavailable and to send an email, which has still not been answered. My app is now saying I have been riding for 20 hours, which would charge me £150. I am not confident this will be sorted any time soon. Do not use this company if you intend on saving time and money.
Written May 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Simon Walworth
Salisbury, UK14 contributions
Jul 2022
Four of us tried to hire bikes. It took over 45 minutes to get four bikes released only to discover two of the the bikes were not fit for purpose, my front brake wasn't functioning and one other was simply dangerous.
The app is beyond useless, the bikes are completely worn out and I assume many are also not fit for purpose.
All four of us are very experienced cyclists (we had just done stage 2 of the Tour de France course (less the bridge) on Friday, so you can't put it down to lack of experience. In fact, an inexperienced cyclist would have soon got in real trouble.
Don't hire these bikes, go to one of the cycle shops locally as they had decent bikes available.
The app is beyond useless, the bikes are completely worn out and I assume many are also not fit for purpose.
All four of us are very experienced cyclists (we had just done stage 2 of the Tour de France course (less the bridge) on Friday, so you can't put it down to lack of experience. In fact, an inexperienced cyclist would have soon got in real trouble.
Don't hire these bikes, go to one of the cycle shops locally as they had decent bikes available.
Written July 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
racheljm0rris
1 contribution
May 2022 • Couples
Dreadful experience with these e bikes. When we tried to end our trip on two occasions the app refused to recognize either where we were or that the bike was docked and locked and so we were completely stuck with time and money being docked from our account. The phone support line tells you to email. Completely hopeless and very frustrating. I’m sure there are better e bike hire companies out there.
Written May 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tanja T
18 contributions
Jun 2022
During the first days in Copenhagen it worked out well with renting the bikes. These are sturdy and give an extra boost as e-bikes. Until one day I docked a bike (locked it tight), but the app kept the rental time running. A call to the call center ended up on an answering machine, and the ride could not be ended via the app. I then sent an email to support. The next morning I received a text message that I should return my bike because it had already been in use for more than 12 hours. Only around noon the company Bycyclen ended the ride and responded to my email. I think it is a pity that such a good idea to use more bikes in Copenhagen is implemented so badly. Often, the app also does not show the bikes that are on site (sometimes others, sometimes less). This all harms the good idea of saving CO2.
Written June 6, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
K B
Belfast, ME2 contributions
May 2022 • Couples
I had a similar problem to the previous post. I couldnt terminate the rental and was charged an additional 800DKK. I couldnt get through on the phone but reported the problem on the app and by email and received a full refund the next day. It was a public holiday and the offices were probably closed.
Written May 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Iliketotravelexplore
London, UK151 contributions
Aug 2017 • Couples
we spent most of our time in Copenhagen on the bikes!
much better than renting a normal bike as you can hop on and -off
Tips:
- 600min package (DK300) is great as good value for money, up to 5 people can use it (sharing the 600mins) and it counts BY THE MINUTE, rather than by the hour!!
- check for gearing, breaks, navigation, battery level before departure
- cycle though the Norrebo cemetery, sports grounds west of the city centre (near the Zoo) and along the river/canals/etc
- be aware of the credit card transaction fee of c DK0.85 that applies for each rental if you have not booked the 600min package or if the package is exceeded.
- you can guide/navigate to the next drop-off location
To improve:
- (for developers) provide uses with an actual app rather than using the services via a browser
- (for developers) on the bikes, enable the map as offline content so that it does not need to use data all the time to load content (see googlemaps offline content function), currently surprisingly slow.
much better than renting a normal bike as you can hop on and -off
Tips:
- 600min package (DK300) is great as good value for money, up to 5 people can use it (sharing the 600mins) and it counts BY THE MINUTE, rather than by the hour!!
- check for gearing, breaks, navigation, battery level before departure
- cycle though the Norrebo cemetery, sports grounds west of the city centre (near the Zoo) and along the river/canals/etc
- be aware of the credit card transaction fee of c DK0.85 that applies for each rental if you have not booked the 600min package or if the package is exceeded.
- you can guide/navigate to the next drop-off location
To improve:
- (for developers) provide uses with an actual app rather than using the services via a browser
- (for developers) on the bikes, enable the map as offline content so that it does not need to use data all the time to load content (see googlemaps offline content function), currently surprisingly slow.
Written August 28, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you very much for the recommendation :)
We are currently developing an app which will hopefully be available before summer.
I will forward your map suggestion to our CTO.
Best, Iben
Written January 15, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Helen F
Nottingham, UK521 contributions
Jul 2017 • Couples
I had signed up to use the bikes before we went on holiday but wasn't sure what to expect when we arrived. I absolutely loved them!
They are electric so although you do have to pedal it doesn't require you to do as much as usual and the city is as flat as a pancake so I stayed in the same gear all the time.
They are quite heavy to manoeuvre but when you are in the cycle paths you are fine. We went to see the little mermaid and also had a general cycle around the city on another afternoon. You login in with your user ID and code and can have a couple of bikes on the same code. A couple were a bit temperamental to adjust the seat height but just do that prior to signing in to ensure you are at the height you need and you'll be fine. They have GPS so you can tap in the name of where you want to go and you can also find the nearest docking station to return the bike and see how many spaces there are. You can also book them in advance or just check the total bikes at each station before setting out. We stayed at Klampenburg which was unfortunately a bit far out to pick up bikes but they had them at Hellerup or you can cycle them out of the city and back. Make sure you put your hand up if you want to stop and you will be fine. My boyfriend cycles every day at home so he found the bikes a bit cumbersome but the speed is restricted so he couldn't race off and lose me and at some areas you could ride side by side. If you go through Nyhavn then I would suggest you get off and push as it's really busy. Each hour you use is charged back through the bank account you linked them with. It's 30DKK per hour which showed as £3.77 on my bank account, it emails you an invoice for each use which shows how long you used the bike for but you can also see this on the bike if you want to keep an eye on what you are spending. You can lock and leave the bikes but if you are going to be some time you would be wise to dock them and then start with a new one when you are ready.
A great way to see the city, get around quickly and have a bit of fun.
They are electric so although you do have to pedal it doesn't require you to do as much as usual and the city is as flat as a pancake so I stayed in the same gear all the time.
They are quite heavy to manoeuvre but when you are in the cycle paths you are fine. We went to see the little mermaid and also had a general cycle around the city on another afternoon. You login in with your user ID and code and can have a couple of bikes on the same code. A couple were a bit temperamental to adjust the seat height but just do that prior to signing in to ensure you are at the height you need and you'll be fine. They have GPS so you can tap in the name of where you want to go and you can also find the nearest docking station to return the bike and see how many spaces there are. You can also book them in advance or just check the total bikes at each station before setting out. We stayed at Klampenburg which was unfortunately a bit far out to pick up bikes but they had them at Hellerup or you can cycle them out of the city and back. Make sure you put your hand up if you want to stop and you will be fine. My boyfriend cycles every day at home so he found the bikes a bit cumbersome but the speed is restricted so he couldn't race off and lose me and at some areas you could ride side by side. If you go through Nyhavn then I would suggest you get off and push as it's really busy. Each hour you use is charged back through the bank account you linked them with. It's 30DKK per hour which showed as £3.77 on my bank account, it emails you an invoice for each use which shows how long you used the bike for but you can also see this on the bike if you want to keep an eye on what you are spending. You can lock and leave the bikes but if you are going to be some time you would be wise to dock them and then start with a new one when you are ready.
A great way to see the city, get around quickly and have a bit of fun.
Written July 20, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aritha
Purmerend, The Netherlands
Can I have a passenger on the back of the bike?
Written September 24, 2022
No, only room for one!
Written September 25, 2022
Francesco D
Copenhagen, Denmark
Hi,
How I can to rent the bike for a month?
I don’t understand
Written October 26, 2020
How can a cancel the hiring if my bike is stolen or I lose the bike? I mean, for example, I leave the bike locked in the street, but some people steal it. Or I lose the bike for some reason. How could I stop the payment of my credit card?
Written November 30, 2019
Hi,
if the bike is stolen while you're renting it, please contact support asap - they will help you.
You can find them here: bycyklen.dk/en/support
Best, Iben / Bycyklen
Written December 2, 2019
Thea Ratri
Indonesia
Hello, do you have child seat for rent that suitable with your bike? Thanks
Written November 7, 2019
Hi,
No, I'm afraid we don't. Check out Copenhagen Bicycles they might have: copenhagenbicycles.dk
Enjoy your stay in Copenhagen :)
Best, Iben / Bycyklen
Written November 7, 2019
Madelen L
Oslo, Norway
Hei! Vi lurer på hvordan og når man får tilbake depositumet på 200dkk når man registrerer kortet sitt i appen?
Written October 2, 2019
Hej :)
Det sker automatisk gennem dit pengeinstitut. Læs evt. mere her: bycyklen.dk/da/prismodeller/depositum/
God dag.
Hilsner, Iben / Bycyklen
Written October 4, 2019
How do I rent a bike if I’m from England. Is it just cash or do I need to be signed up to something?
Written September 26, 2019
Hi,
You get the Bycyklen app in App Store or Google Play and create an account.
Attach a payment card to the account and all payments will be taken from the account automatically.
Please note that there is a 200 DKK deposit (which you will get back) when attaching the payment card.
For more information please visit bycyklen.dk.
Enjoy your stay in Copenhagen :)
Best, Iben / Bycyklen
Written September 27, 2019
A Tripadvisor member
Stuttgart, Germany
Hi Bycyklen-Team,
i am with 3 friends in CPH - we want to use Bycyklen to get around. I booked the 20H Package and found this info:
The packages allow you to have 5 simultaneous users on each user account. All users that are logged into your account will be using your pre-paid minutes.
How does it work to use 5 simultaenous user with one account? do my friends create a new account or not?
cant find any explanation on your website
thanks and best regards
Renate
Written April 5, 2018
Hi Renate,
I just replied to your question on another post but I will repeat it just in case :)
You only need one Bycyklen account for 5 users if you buy a minute package. All users can log into the bikes with the same username and password.
If all 5 persons log into the same account and go for a 1 hour ride you will have used 5 hours/300 minutes of the minute package.
I hope that makes sense. If not feel free to contact our customer service: bycyklen.dk/en/kontakt/
Enjoy the ride :)
Best, Iben
Written April 5, 2018
Ik heb een account subscription, kunnen we voor die 200 ddk dan 2 fietsen lenen?
Written May 16, 2017
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