Hi,
We are very sorry about your experience. We got more negative feedback for the one day you joined the tour than we had ever got before, combined. This time we failed to live up to our own standard.
We followed this tour up closely. While we have been successful in creating a fun and popular tour, we turned out be less good at teaching this to our new guide, who did the tour you joined. She has guided plenty of tours before, but for Swedish rather than international guests, and none of us had realised how big difference this was. We have learnt from this mistake. She now does the tour in a different style, and receives positive feedback.
This does of course not improve the experience you had, so I do apologise that this happened to you.
Best
Hans Christian
Tour Swedish Copenhagen