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mickunited wrote a review Jun 2019
8 contributions10 helpful votes
Cool holidays car rental of rethymnon are a cowboy company who will take extra money after returning your vehicle for car wash, even though they did not honour their contract to both deliver and collect vehicle to and from our hotel and never offered any refund of any part of the €20 to cover the cost for this, the car was returned by me to place of hire, 3 hours prior to rental period with a quarter tank more fuel than was taken out with, they suggested they gave me a present by giving me a bigger car for same price (only cos they didn't have car contracted to) and of course as we all know bigger engine more fuel consumption = higher cost for fuel, car got bird muck on it cos it was parked outside our Hotel in their safe area which happend to be under a tree, we all know birds sit in trees, hence the bird muck which I did attempt to clean off with cloth supplied by Hotel, I don't go on holiday with power hose or bucket and sponge to clean cars. The company have still found it necessary to withdraw the money for car wash from my account, Should help towards the financial state the country of Greece have found themselves in. Please find a reputable company if you are renting a car in the area mentioned above. Mick Parker.
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Date of experience: June 2019
2 Helpful votes
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Response from Achilleas Z, Ιδιοκτήτης at Cool Holidays
Responded Jun 26, 2019
Very nice fairy tale!
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kozakDublin wrote a review Jun 2019
Dublin, Ireland50 contributions8 helpful votes
CoolHolidays Travel Agency - horrible customer service   Achilleas Zimetakis was unprofessional and rude, refused to answer simple questions.. Provided misleading information about Yellow train trip to Arkadi monastery. Website information is outdated. 
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Date of experience: June 2019
1 Helpful vote
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Response from CoolHolidays023, Ιδιοκτήτης at Cool Holidays
Responded Jun 16, 2019
Why you are not honest with what you wrote here? In TWO weeks I got EIGHTEEN e-mails from you with FORTY TWO mostly stupid questions. I answered to all of it. We book by trusting you a trip with little train, without asking you a deposit. I answered even to your last question: "what type of car you will use to transfer me to the airport after visiting Chania town?". You used also Trip Advisor by mentioning my name without your full name. Who is "kozakDublin"? Unfortunately customers they don't have always right!
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Triin wrote a review Jun 2019
Tallinn, Estonia4 contributions1 helpful vote
I rented a car for a day and also booked my excursion to Samaria gorge through Cool Holidays. Very friendly and helpful staff, reasonable prices and good location of their office. They provided us with maps and tips for driving the rental car as well. Such a nice experience and I would definitely use their services again and recommend to anyone visiting Rethymno!
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Date of experience: June 2019
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Response from CoolHolidays023, Ιδιοκτήτης at Cool Holidays
Responded Jun 16, 2019
Thank you very much for your comments.
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soi3 wrote a review Sep 2018
Taos, New Mexico14 contributions4 helpful votes
Picked up our car for a one-day rental to explore the Amari Valley. Price was better than average, transaction was friendly, and the owner's recommendation of the Fiat over the VW was helpful. The Fiat was compact yet well-powered for the mtn roads. The owner also provided helpful recommendations for the Amari Valley.
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Date of experience: May 2018
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Martin Z wrote a review Aug 2018
1 contribution
We (my girlfriend and I) contacted Cool Holidays and we get an answer within the next few hours (very friendly and helpful). Due to the fact that we were not able to come to the office and book the trip directly we asked for an additional way to book the trip. We got a link to pay with credit card and everything worked really well. Right after the payment we received our voucher for the trip. Even after the trip Cool Holidays asked us if everything works. No issues, no unfriendly behavior! Thanks Cool Holidays for organizing the trip! BR Martin Z.
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Date of experience: August 2018
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