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Cool Holidays
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Traveler Overview
  • Excellent43%
  • Very good16%
  • Average0%
  • Poor0%
  • Terrible41%
Sep 3, 2018
“great experience”
Aug 30, 2018
“Trip to Santorin”
Suggested duration: 2-3 hours
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Rethymnon, Crete 74100, Greece
+30 697 685 3983
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Reviews (12)
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1 - 10 of 10 reviews
Reviewed September 3, 2018

Picked up our car for a one-day rental to explore the Amari Valley. Price was better than average, transaction was friendly, and the owner's recommendation of the Fiat over the VW was helpful. The Fiat was compact yet well-powered for the mtn roads. The owner...More

Date of experience: May 2018
Thank soi3
Reviewed August 30, 2018 via mobile

We (my girlfriend and I) contacted Cool Holidays and we get an answer within the next few hours (very friendly and helpful). Due to the fact that we were not able to come to the office and book the trip directly we asked for an...More

Date of experience: August 2018
Thank Martin Z
Reviewed August 1, 2018 via mobile

We booked with cool holidays a trip with Discovery Safaris, the gentleman in the shop was helpful and got us on the trip on the day we wanted. No issues and no sense of anything to support the negative reviews left here by some. Everything...More

Date of experience: August 2018
Thank Explorer573690
Reviewed June 24, 2018 via mobile

We paid cash for a car rental and travel to the airport the next day. During our one day with our car rental we gently pulled down the sun-visor, and the sun-visor snapped off. The visor was either already broken or about to break, but...More

Date of experience: August 2017
2  Thank Ramiro J
Reviewed August 4, 2017 via mobile

The owner was rude, dishonest, and overcharged. I ended up losing 65 euros cash to him and he doesn't take credit cards. The cars were old and beat up and the AC didn't work well, neither the brakes.More

Date of experience: August 2017
1  Thank vegan_travel_bug
Achilleas Z, Ιδιοκτήτης at Cool Holidays, responded to this reviewResponded June 24, 2018

Why you don't write what about was this 65 euros? The office has TWO machines to accept credit cards and TWO ATM to help our customers to get cash money. All AC work really well but every model has different way to use the AC....More

Reviewed August 4, 2017 via mobile

They kept our cash without offering service, they asked that we pay in cash without receipts, and they tried to charge us outrageous fees for their bad equipment. The manager, an older gentleman, was rude and grumpy. Avoid this organization if you want to enjoy...More

Date of experience: August 2017
1  Thank Ramiro J
Achilleas Z, Ιδιοκτήτης at Cool Holidays, responded to this reviewResponded June 24, 2018

How we can keep cash without offering a service or a receipt? Why you didn't call the Police? No comments about your bad language.

Reviewed June 27, 2017 via mobile

This place just wants to sell his packages and misinformed us. We booked the Samaria gorge and he told us not to worry, 3-4 hr walk, children can do it, and made it sound easy. The gorge is very difficult and requires the right preparation...More

Date of experience: June 2017
3  Thank Mik T
Achilleas Z, Ιδιοκτήτης at Cool Holidays, responded to this reviewResponded June 24, 2018

As you wrote we sell packages and we have done all the excursions ourself to give the right info to our customers. I did myself in 3 hours and half. Anyway from 8.30 (time when the walk starts) till 17.30...there 8 (eight) hours to cross...More

Reviewed December 28, 2016

This is the third time my husband and I have used Achilleas at Cool Holidays. The first time was in 2009 just to book a flight from Athens to Istanbul, the second time in 2011 for internal flights and ferry tickets and then this year...More

Date of experience: September 2016
1  Thank MezziePG
Achilleas Z, Ιδιοκτήτης at Cool Holidays, responded to this reviewResponded June 24, 2018

Thank you for your comments. We hope visitores of our page in TripAdvisor they read the good comments and not only the bad ones!

Reviewed October 26, 2016 via mobile

We visited cool holidays agency to book ship tickets. We told the man we wanted "heraclion - peireus" for wensday night. He booked us "chania - peireus". The good thing is that we checked it right after so he made the change. The new tickets...More

Date of experience: October 2016
1  Thank Stella X
Achilleas Z, Ιδιοκτήτης at Cool Holidays, responded to this reviewResponded June 24, 2018

If someone tell us "I want to go to Piraeus" usually take the ferry from Chania as is the nearest port to Rethymno. Customers always has to check the printed tickets before leave the office, so you did well to check them. We changed your...More

Reviewed June 1, 2016

I addressed to Cool Holidays agency about possible excursions and activities can be done from Rethymnon. I was really satisfied from the help that I got to organise my holidays and also from the excursions that I participated. I recommend this agency for anyone who...More

Date of experience: May 2016
2  Thank lourinejuly
Achilleas Z, Ιδιοκτήτης at Cool Holidays, responded to this reviewResponded June 24, 2018

Thank you for your comments. Unfortunately satisfied customers prefer to don't write their experiences from our office compering the not satisfied. Thanks God our office is doing well since 2006 and if we still in business, it means that we are not so bad!

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