Cool Holidays
Cool Holidays
3
City ToursNature & Wildlife Tours
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


3.0
3.0 of 5 bubbles16 reviews
Excellent
6
Very good
2
Average
0
Poor
0
Terrible
8

Martin Z
1 contribution
4.0 of 5 bubbles
Aug 2018 • Couples
We (my girlfriend and I) contacted Cool Holidays and we get an answer within the next few hours (very friendly and helpful). Due to the fact that we were not able to come to the office and book the trip directly we asked for an additional way to book the trip. We got a link to pay with credit card and everything worked really well. Right after the payment we received our voucher for the trip.
Even after the trip Cool Holidays asked us if everything works.

No issues, no unfriendly behavior!

Thanks Cool Holidays for organizing the trip!

BR
Martin Z.
Written August 30, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Explorer573690
23 contributions
4.0 of 5 bubbles
Aug 2018 • Family
We booked with cool holidays a trip with Discovery Safaris, the gentleman in the shop was helpful and got us on the trip on the day we wanted.

No issues and no sense of anything to support the negative reviews left here by some. Everything went well, and the chap made us all feel welcome and the trip was great!
Written August 1, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ramiro J
New York City, NY11 contributions
1.0 of 5 bubbles
Aug 2017 • Couples
We paid cash for a car rental and travel to the airport the next day. During our one day with our car rental we gently pulled down the sun-visor, and the sun-visor snapped off. The visor was either already broken or about to break, but either way it didn’t cross our minds that cool holidays would charge us for their faulty equipment. We informed cool holidays of this issue as soon as we returned with the vehicle. When we returned the next day the older man at the front desk belligerently insisted that we pay for the sun visor, and when we said we did not feel that was fair he said he was no longer going to honor the travel to the airport for which we had already prepaid in cash the day before.

The staff was rude, unpleasant and unapologetic throughout the ordeal. Cool holidays needs to learn the basics of customer service. You need only review their obnoxious responses to negative reviews below to confirm this unpleasantness.
Written June 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Mik T
Kirkland, Canada12 contributions
1.0 of 5 bubbles
Jun 2017 • Couples
This place just wants to sell his packages and misinformed us. We booked the Samaria gorge and he told us not to worry, 3-4 hr walk, children can do it, and made it sound easy. The gorge is very difficult and requires the right preparation and equipment. Be careful! One of our party injured his knee and good luck finding help! Our guide had already passed us and the "medic" prefers to spend his time smoking instead of helping. The stress of "missing the last boat leaving at 5:30" and our injury that slowed us down was difficult to cope with. The medics don't seem to want to give lifts by mule except for emergency. I guess emergencies are "near-death" experiences nothing less. Finally we argued our way out in getting a mule and made it through. Another lady was having difficulty and we had two mules with us (one extra spot) but the "medic" felt she did not need a lift. I hope she made it alright...
Do your homework before doing the gorge and make sure you are fit and don't need to rely on external help.
Written June 27, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As you wrote we sell packages and we have done all the excursions ourself to give the right info to our customers. I did myself in 3 hours and half. Anyway from 8.30 (time when the walk starts) till 17.30...there 8 (eight) hours to cross the gorge and don't miss the boat! We feel sorry for your injured party...but we are not responsible for medics our the staff who works at the gorge.
Written June 24, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

mickunited
8 contributions
1.0 of 5 bubbles
Jun 2019 • Couples
Cool holidays car rental of rethymnon are a cowboy company who will take extra money after returning your vehicle for car wash, even though they did not honour their contract to both deliver and collect vehicle to and from our hotel and never offered any refund of any part of the €20 to cover the cost for this, the car was returned by me to place of hire, 3 hours prior to rental period with a quarter tank more fuel than was taken out with, they suggested they gave me a present by giving me a bigger car for same price (only cos they didn't have car contracted to) and of course as we all know bigger engine more fuel consumption = higher cost for fuel, car got bird muck on it cos it was parked outside our Hotel in their safe area which happend to be under a tree, we all know birds sit in trees, hence the bird muck which I did attempt to clean off with cloth supplied by Hotel, I don't go on holiday with power hose or bucket and sponge to clean cars. The company have still found it necessary to withdraw the money for car wash from my account, Should help towards the financial state the country of Greece have found themselves in. Please find a reputable company if you are renting a car in the area mentioned above.
Mick Parker.
Written June 20, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Very nice fairy tale!
Written June 26, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

World Travel Fan 0012
New York City, NY11 contributions
1.0 of 5 bubbles
Aug 2017 • Friends
The owner was rude, dishonest, and overcharged. I ended up losing 65 euros cash to him and he doesn't take credit cards. The cars were old and beat up and the AC didn't work well, neither the brakes.
Written August 4, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Why you don't write what about was this 65 euros? The office has TWO machines to accept credit cards and TWO ATM to help our customers to get cash money. All AC work really well but every model has different way to use the AC. Probably you should ask how it works in your car. The brakes work also very well. Finally "customer doesn't have right always" but how to prove it here!
Written June 24, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

lourinejuly
Jakarta, Indonesia4 contributions
5.0 of 5 bubbles
May 2016 • Family
I addressed to Cool Holidays agency about possible excursions and activities can be done from Rethymnon. I was really satisfied from the help that I got to organise my holidays and also from the excursions that I participated. I recommend this agency for anyone who wants to have "cool holidays" in Crete!
Written June 1, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your comments. Unfortunately satisfied customers prefer to don't write their experiences from our office compering the not satisfied. Thanks God our office is doing well since 2006 and if we still in business, it means that we are not so bad!
Written June 24, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

kozakDublin
Dublin, Ireland50 contributions
1.0 of 5 bubbles
Jun 2019 • Couples
CoolHolidays Travel Agency - horrible customer service

  Achilleas Zimetakis was unprofessional and rude, refused to answer simple questions.. Provided misleading information about Yellow train trip to Arkadi monastery. Website information is outdated. 
Written June 11, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Why you are not honest with what you wrote here? In TWO weeks I got EIGHTEEN e-mails from you with FORTY TWO mostly stupid questions. I answered to all of it. We book by trusting you a trip with little train, without asking you a deposit. I answered even to your last question: "what type of car you will use to transfer me to the airport after visiting Chania town?". You used also Trip Advisor by mentioning my name without your full name. Who is "kozakDublin"? Unfortunately customers they don't have always right!
Written June 16, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ramiro J
New York City, NY11 contributions
1.0 of 5 bubbles
Aug 2017 • Couples
They kept our cash without offering service, they asked that we pay in cash without receipts, and they tried to charge us outrageous fees for their bad equipment.

The manager, an older gentleman, was rude and grumpy.

Avoid this organization if you want to enjoy your vacation.
Written August 4, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
How we can keep cash without offering a service or a receipt? Why you didn't call the Police? No comments about your bad language.
Written June 24, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

MezziePG
Australia115 contributions
5.0 of 5 bubbles
Sep 2016 • Couples
This is the third time my husband and I have used Achilleas at Cool Holidays. The first time was in 2009 just to book a flight from Athens to Istanbul, the second time in 2011 for internal flights and ferry tickets and then this year for all hotels, flights and ferry tickets during our September/October 2016 Greek holiday. Living in Australia it just made sense to use Achilleas' expert first hand knowledge of Greece travel to organise our trip. He actually obtained better hotel prices than that available online (which definitely surprised me), booked all ferry and plane travel, arranged transfers to and from airports and ports to hotels and was invaluable in advising us of proposed ferry and air strikes and making alternative arrangements for travel and accommodation as required. He speaks and writes excellent English so communication is definitely easy and he has a happy and relaxed personality. His travel agency is located in the centre of Rethymno and is open 7 days - he is also always available by phone. His lovely wife Juli manages the laundry next door and offers a same day service - what more could you ask for?
In 2011 while we were in Crete he arranged, on our behalf, for a friend of his to purchase and deliver a bottle of wine to our friends who were celebrating an anniversary on Santorini - a very kind gesture and well beyond our expectations.
Achilleas also arranges tours around Crete - both privately and through tour operators. He really does whatever you need to ensure you have the holiday you wish for - so I wholeheatedly recommend you utilise his services for your next Greek holiday.
Written December 28, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for your comments. We hope visitores of our page in TripAdvisor they read the good comments and not only the bad ones!
Written June 24, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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