I was incredibly disappointed by this company. After having to move my trip back to August 2023 from April 2023 because I got Covid, I rescheduled two safaris I had set up with them. It was agreed by them and I via email that the safaris would be moved to August 12th and 14th, and I was very excited for both. After arriving in Crete, I was not contacted by this company with any information regarding the safaris. I then reached out a day and a half before the first safari (Aug 12) to find the pickup time, and they responded with the dates and times. When I got this email, I did not recognize that they screwed up and had changed the dates to the 13th and the 15th. I was focused on the times, and assumed that they hadn't changed the dates without notifying me. Then when nobody picked me up on the 12th, I recognized that they had messed up the dates and contacted them about this. They were able to change the second safari to the 14th but refused to reimburse me for the first one, as I had contacted them about THEIR mistake with the dates literally a few minutes beyond the 24 hour cancellation window. I found this ridiculous as their scheduling mistake and lack of lead up communication had created the problem, so I kept pushing them to give me a refund. Their response to this was to cancel my second trip for calling them out, as they did not like my attitude SMH. They told me that they would provide me with a refund for the second trip, which they never did. Unfortunately this cancellation email went to my spam folder and had me waiting outside my hotel looking like a fool on the day that I was to have my second safari. Finding another excursion for this day, which was my last, was very difficult and I ended up choosing something that wasn’t really what I wanted to do. In summary this company’s mistakes really messed up the second half of my trip to Crete, and they refused to reimburse me.
I have no problem eating the money if the mistake is mine, but when a company is the one making the mistake they should be accountable and refund. Instead their solution was to punish me and ruin my last day in Crete. The way that this company handled this situation is really terrible business and I would not recommend them at all. I spent over $200 dollars and received no service or refund from them.