Welcome Pickups

Welcome Pickups, Athens: Tickets, Tours, Hours, Address, Welcome Pickups Reviews: 5/5

Welcome Pickups
5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Welcome helps you make the most of your travels by providing transfer services from the airport or port, tips and tailor-made private experiences led by locals. Let a Local English speaking driver introduce you to Athens!
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Tours & experiences
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The area
Neighborhood: Psirri / Gazi
Side-by-side neighborhoods Psirri and Gazi provide some of the city’s prime nightlife. The almost claustrophobic streets of Psirri feature an interesting blend of original small businesses with the restaurants, cafés and bars that have recently sprouted up. The central artery of Agion Anargiron Street has lively places to eat or drink. Further west, you can visit the peaceful ancient cemetery of Keramikos, then cross busy Pireos Street to find yourself in Gazi. With the huge Technopolis performance and art complex converted from old gasworks at its heart, you really have to come at night to appreciate this maze of bars at its best, although a daytime stroll will allow you to admire the excellent street art.
How to get there
  • Monastiraki • 3 min walk
  • Thissio • 5 min walk
Popular mentions

5.0
4,945 reviews
Excellent
4,538
Very good
146
Average
39
Poor
25
Terrible
197

KayGarner
Episkopi, Cyprus4 contributions
Efficient, friendly, professional service.
Sep 2021
Highly recommend Welcome pickups. Waiting for us at the airport, courteous and competent in meeting and greeting. Felt secure and confident being driven in a well-looked after, clean car. Driver very professional with excellent English.
Written September 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WelcomePickups
Thank you for your review! We couldn't thank you enough for your kind words, trust and support! We look forward to your next trip with us! We wish you all the best
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Phillip H
Royal Oak, MI15 contributions
Professional, clean, and on time
Sep 2021
We used Welcome Pickups three times on our recent trip to Athens, and each team the driver was professional, friendly, and prompt. Our drivers used taxis, but they were not your typical dirty old taxi cars. All were clean, well maintained, and included complimentary water. We had a very good experience each time and would highly recommend Welcome Pickups.
Written September 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WelcomePickups
Thank you for this amazing feedback. We are thrilled to learn that all your Welcome experiences have been so professional and enjoyable. We appreciate your support and we look forward to your next journey with us! We wish you all the best
Written September 22, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

NorthStar542715
2 contributions
Appalling service - last minute cancellation
Sep 2021
We booked with Welcome pickups several weeks in advance to take us from our Athens hotel to Piraeus Cruise port on a Sunday morning. We received confirmation of our allocated driver on the previous day but this was subsequently changed to a different driver a few hours later. I had direct communication with the new driver to confirm that his vehicle was large enough to accommodate 4 passengers and 4 large suitcases. He confirmed that it was fine and he looked forward to meeting us. Next morning we were at breakfast at about 9.30 am and received a Cancellation email from Welcome Pickups stating that they could not find a driver for our journey. We were due to be picked up at 11.30 am and were thrown into complete panic as we knew that there would be a shortage of taxis due to the number of cruise ships leaving on that day. Eventually thanks to our hotel we secured a minivan but had to pay 110 Euros for the privilege. The Welcome prepaid price was 28 Euros so we can only guess that their driver had obtained a more lucrative fare than our agreed price.
I voiced my concern at the time and told them to expect this review of their appalling level of customer service along with their questionable excuse.
Written September 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WelcomePickups
We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and send an email to support@welcomepickups.com and share with us any details about your experience. We hope to hear from you soon.
Written September 17, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Pamela L.
Santa Clara, CA2 contributions
Recommended!
Sep 2021 • Solo
Highly recommended! Driver George is the best. Very professional and friendly. Meteora is a must-see!
Written September 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WelcomePickups
Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best
Written September 14, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

sgbyers
Lee's Summit, MO61 contributions
Great experience!
Sep 2021
This is the absolute best way to arrange transfers to and from the airport to the hotel. Our drivers were courteous and knowledgeable and our every need was anticipated. This was better than a harrowing taxi ride. Very flexible also.
Written September 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WelcomePickups
We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best
Written September 14, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Victor H
1 contribution
Poor Communication when things go wrong
Sep 2021 • Couples
I was very disappointed with Welcome Pickups recently.

I booked a transfer within Crete.

The night before my transfer I asked for an update on the driver, as it wasn't yet allocated to me. I woke to a message from Welcome Pickups cancelling my booking. I was told that they didn't cover the area in Crete I requested, which is a fair point. However, they failed to answer a few basic questions I asked via email.

1. If you don't cover that area, why was the booking taken in the 1st place?

2. Why didn't you let me know right after the booking was made? I am under the impression that if I didn't contact you, I would only find out when no driver showed up.
Written September 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WelcomePickups
Dear Victor Thank you for taking time to share your experience. We always strive to provide an extraordinary travel experience here at Welcome Pickups and we are very sorry we did not meet yours or our high standars this time. Unfortunately, due to unforseen circumstances on the operational date of your transfer, we had no available drivers to cover your desired area. Therefore, we had to cancel and of course fully refunded your booking. Once again, we would like to apologise for the situation and we do hope you will give us another opportunity to Welcome you, at which time we will spare no effort in providing you with the seamless experience you deserve. We wish you all the best
Written September 8, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

IslandGirlNYC
New York City, NY245 contributions
Wonderful, entertaining driver!
Punctual and super courteous, we couldn’t have had a better driver—or learned more about Athens, and Greek history. Highly recommend!
Written September 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WelcomePickups
Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best
Written September 8, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Michael B
Santa Monica, CA181 contributions
Horrible, Horrible Customer Support
Sep 2021 • Couples
Horrible, horrible customer service. Booked a roundtrip in Paros for later this month. Realized that I had made a mistake on the return trip to the airport. Tried to change the time of the return trip. Using their app, clicked on Manage Your Booking.
There was no way to change the time. The only option was cancellation.

Went to the Help page. It shows you how to change a reservation both in the web page and in the app. Very good explanation, but one major problem: Neither works. The page they show you looks nothing like the page that comes up kn your screen, and the options they tell you to click on don’t exist. Then, I tried following the instructions on the app. Same result.

So, I decided to contact them. No email address anywhere. However, there are instructions showing how to message them both kn their we. Page and the app. Again, neither works.

So, I decided to cancel the reservation and make a new one with the right departure time. After all, they say you can cancel with no penalty up to 24 hours in advance. I was doing it 23 days in advance.

When I got cancelled, it gave me two options. One was for a cash refund and was for much less than the booking. The second was a “flex” cancellation which I could use in another transfer. I chose that since I was planning to rebook immediately.

It’s been 4 hours and I still am waiting for the coupon. Additionally, I filled out the new reservation except for the payment details. The new price for the same booking from our AirBNB in Paros to the airport at 1 pm instead of 2:15 us more than $30 higher than the amount they said I would receive on the “flex” coupon, if I ever get it.

I have used other large transfer services with apps in both Europe and Mexico with no problems whatsoever. I am not computer illiterate. Their purported customer service is a travesty. If you ever use them, Peay to don’t have to change a booking.
Written September 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WelcomePickups
Dear Traveller, Thank you for taking the time to provide us feedback in regards to our services. We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, be it during the booking experience of the ride itself, however we have not met yours or our high standard in this instance. Your comments have also been shared with necessary departments to allow us to review issues which you highlight in your review. Finally we can see that you have already contacted us and spoke to our Customer Support representatives and the issue has been resolved. If there is anything further than we may assist you with dont hesitate to contact us We wish you the best. The Welcome Pickups Support Team
Written September 7, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Cheche1912
3 contributions
Easy, great value and pleasant
Sep 2021 • Couples
Very easy to book the transfer, app simple to use and best price available. Upon arrival we were contacted via whatsapp by driver CHARIS KOSMAS welcoming us to Athens; and after passport control were greeted with a name sign and a friendly face. All very easy and convenient. Charis very kindly carried our bags to the car and offered us cold bottled water. Vehicle itself clean and journey very smooth, Charis full of knowledge and we throughly enjoyed his conversation. This gentleman would be fantastic for a tour 5* - Efharisto Charis :-)
Written September 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WelcomePickups
We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best
Written September 8, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

ja0862
New York City31 contributions
Welcome Pickups was Perfect
Aug 2021
When my ferry arrived at Piraeus, my driver was waiting with a sign with my name. His car was immaculate and Covid safe. My driver was very helpful and reassuring. My transfer to my Athens hotel could not have been better.
Written August 31, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WelcomePickups
Thank you for your review! Discover more about us by following us on social media to get updates, offers and your daily dose of travel inspiration and mostly, don't hesitate to use our services again in one of our 67 destinations worldwide! We wish you all the best
Written September 1, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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