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Welcome Pickups
Welcome Pickups
4.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Welcome helps you make the most of your travels by providing transfer services from the airport or port, tips and tailor-made private experiences led by locals. Let a Local English speaking driver introduce you to Athens!
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The area

Neighborhood: Psiri
How to get there
  • Monastiraki • 3 min walk
  • Thissio • 5 min walk
Reach out directly

See what travelers are saying

  • Maggie R
    2 contributions
    5.0 of 5 bubbles
    Smooth transfer experience
    I used Welcome pickups for transfer Athens airport to hotel and hotel to Pareus port. While in both instances the assigned driver changed, both transfers went very well. The drivers were very helpful and friendly. One driver was 10 minutes late but I had been informed that the driver would be a bit later than scheduled and was given a specific time that they would arrive. I was very pleased with my transfer experiences! Would use again.
    Visited September 2023
    Traveled with friends
    Written October 6, 2023
  • Zezz
    1,492 contributions
    5.0 of 5 bubbles
    Great start to the holiday
    We have used the metro on a number of trips from Athens airport into Athens, but this time we thought we'd prefer to get a private transfer . We thought about just getting a taxi on arrival but preferred to have something paid and organized beforehand so we didn't have to worry about it at the last minute. We were very happy with the service. It was a nice newer yellow taxi with an English speaing driver who sent us a What's App message a couple of days before, with his name and photo. On arrival at the airport he messaged us where he would pick us up, which was just outside the exit doors. He was very polite and the taxi was spotless. The transfer was great and as it was prepaid, there was no hassle when we arrived at out hotel. We had also booked and paid for a return trip to the airport when it was time to fly out from Athens to a Greek island. The same driver picked us up. We will definitely use this service again.
    Visited August 2023
    Traveled as a couple
    Written October 9, 2023
  • David H
    Brisbane, Australia10 contributions
    5.0 of 5 bubbles
    Transfers in Athens
    We used Welcome Pickups to travel to our hotel from the port. Our driver George Kitsakis was punctual and friendly. Once reaching our hotel, we again booked with him to go to the airport a few days later. For our second trip we were greeted as old friends and this left us with a very positive experience leaving Athens.
    Visited September 2023
    Traveled as a couple
    Written October 9, 2023
  • Larry F
    3 contributions
    5.0 of 5 bubbles
    Great service
    Used for first time while on trip to Europe. Very easy to book and much faster scheduling than Uber. Booked twice in Lisbon and once in Rome. Driver was on time and very courteous. Cars were clean and nice. Will use again when needed. Would recommend to use
    Visited October 2023
    Traveled as a couple
    Written October 13, 2023
  • Coloradotravel2010
    Colorado Springs, Colorado238 contributions
    4.0 of 5 bubbles
    A few days in Athens, Greece
    First tip to Europe. Asked around what would be the best way to go to and from the airport in Athens, Greece. I was told Welcome Pickups. It was very easy to book all my transportation through the app. Only issue was Visa declining the transaction, I was told it was because they go through a third party but once I approved no issues. I received notification when the driver arrived, a picture and license plate to confirm. We were lucky had one driver 3 times and the other driver once. Both very knowledgeable and friendly. Spoke good English on time and reliable.
    Visited October 2023
    Traveled as a couple
    Written October 16, 2023
  • Lauren E
    Vicksburg, Mississippi60 contributions
    5.0 of 5 bubbles
    Highly recommend!
    We booked Welcome pickups for our airport to hotel transfer and Thanasis was amazing! He sent a instructions and even a video on navigating the airport prior to our arrival, way better experience than searching through a sea of name signs! He shared a ton of information about the area and where we were staying on the ride. We then had the Athens to Corinth and Nafpilo trip booked with Jim Pagratis and he is great! He was so knowledgeable and accommodating and even pre-prepares for each trip. He was in contact about before the trip with details and information. We had such a great experience that we booked a second trip to Sounion with him before we finished our first!
    Visited October 2023
    Traveled as a couple
    Written October 17, 2023
  • Freedom56116140533
    2 contributions
    5.0 of 5 bubbles
    Excellent friendly service
    Great service from Nikos and his brother George for the return journey. Both drivers on time, helpful and friendly. Vehicle clean and comfortable. Would recommend for airport transfer to and from Athens. We were a group of ten.
    Visited October 2023
    Traveled with friends
    Written October 22, 2023
  • Robert M
    Ottawa, Canada62 contributions
    5.0 of 5 bubbles
    Welcome Pickups in Athens are excellent
    We had two excellent drivers - one who brought us from the airport to our hotel in Athens and the second who took us to the port in Pireus for a cruise. Both were very friendly and helped us with our luggage. For the marginal charge over a regular charge, Welcome Pickups is more than worth it for the convenience and quality of the service.
    Visited October 2023
    Traveled as a couple
    Written October 26, 2023
  • dwgdallas
    776 contributions
    5.0 of 5 bubbles
    On time Ho Chi Minh City
    New user of this online private transportation service and pleased with on-time service in Ho Chi Ming City Vietnam. I wanted a prearranged transport service after a long grueling flight. It was nice to be greeted at airport departures, brief wait for vehicle curbside and off to hotel. Prepaid and App-based communication with driver. Easy and straightforward. I’ll use them again.
    Visited October 2023
    Traveled solo
    Written October 29, 2023
  • Jo R
    New Haven, Connecticut1 contribution
    5.0 of 5 bubbles
    Great Ride!
    We used welcome pickups from Port Piraeus to our hotel in Athens. Our ferry from Mykonos was late for at least an hour. We communicated with the company via WhatsApp and they were accommodating and understanding. Our driver Elias picked us up with a sign right off where we got off from the ferry. He was very friendly, respectful and helped us with our suitcases. He also gave us some information about the city during our drive. His car was very clean. Overall, it was a great ride and will utilize this company again.
    Visited October 2023
    Traveled with family
    Written October 30, 2023
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.5
4.5 of 5 bubbles5,968 reviews
Excellent
5,363
Very good
162
Average
42
Poor
43
Terrible
358

Simon H
London, UK2 contributions
5.0 of 5 bubbles
Jan 2020
This was our return journey to the airport after a week's stay in Athens, walking and exploring different neighbourhoods and enjoying the relative peace and quiet of the winter season. We have used Welcome Pickups four times in Athen so far, and our most recent driver, John, was typically friendly and a mine of information and excellent suggestions for things to do and places to visit on our next visit. All pickups have been smooth and represent good value for money. Can thoroughly recommend.
Written February 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We thank you for your kind words! We will definitely pass through your feedback to John. In the meantime, allow us to wish you many more happy adventures! We wish you all the best.
Written February 13, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Andy C
4 contributions
1.0 of 5 bubbles
Sep 2021
We booked with Welcome pickups several weeks in advance to take us from our Athens hotel to Piraeus Cruise port on a Sunday morning. We received confirmation of our allocated driver on the previous day but this was subsequently changed to a different driver a few hours later. I had direct communication with the new driver to confirm that his vehicle was large enough to accommodate 4 passengers and 4 large suitcases. He confirmed that it was fine and he looked forward to meeting us. Next morning we were at breakfast at about 9.30 am and received a Cancellation email from Welcome Pickups stating that they could not find a driver for our journey. We were due to be picked up at 11.30 am and were thrown into complete panic as we knew that there would be a shortage of taxis due to the number of cruise ships leaving on that day. Eventually thanks to our hotel we secured a minivan but had to pay 110 Euros for the privilege. The Welcome prepaid price was 28 Euros so we can only guess that their driver had obtained a more lucrative fare than our agreed price.
I voiced my concern at the time and told them to expect this review of their appalling level of customer service along with their questionable excuse.
Written September 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. A member of our Customer Care team would like to get in touch with you and discuss this with you further. We hope you take the time and send an email to support@welcomepickups.com and share with us any details about your experience. We hope to hear from you soon.
Written September 17, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Theresa Holmes
1 contribution
1.0 of 5 bubbles
Jun 2021 • Family
No driver was ever assigned and the company refused 100% refund even though I provided screenshot evidence of the pending status past my scheduled pickup.

Before booking with this company it’s important to note there is no direct support or customer service (just various links to FYI articles.) If you have a question, change, emergency, no-show driver, you can call & email but the response will be hours, possibly days.

My experience began with their glitchy site. One of the addresses I entered was overwritten with an auto-populated location. I noticed the error on my confirm immediately & contacted the company within minutes to cancel. They responded days later noting a partial refund was possible. Location change is possible but it was significantly more than the previous quote.

The company refused and I was instructed I could only cancel through app for a partial refund. I changed my travel itinerary to accommodate. The app confirmed an open reservation and maintained a “Driver not assigned” status past my scheduled pickup time. During regular business hours, I reached out to the company via phone & email multiple times in the hours before & after pickup time. No response and I was left stranded in a foreign country which was both costly & potentially dangerous.

My experience aside, I would still avoid this company at all costs. If anything goes wrong, as travel sometimes does, their customer support is unresponsive and cannot help resolve. Furthermore, they have very stringent cancellation charges & policies. To add insult to injury they refused refund after I proved no service was provided and offered a coupon code. No thank you
Written July 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Theresa Thank you for taking the time to review with us. we were certainly stunned to read that you did not have the experience you had anticipated with us. We are aware that our Customer Care team has already been in touch with you, to extend our sincere apologies and clarify the events you brought to our attention. Furthermore, we can see that a full refund has already been issued for your booking. Your feedback is valued and rest assured that we have followed up with the relevant departments regarding the situations you describe. We sincerely hope you'll consider using our services again in the future. Best regards
Written July 23, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

SF1
1 contribution
1.0 of 5 bubbles
Oct 2020
I booked a transfer for 3 people online and was given a price and paid by credit card. I was then emailed to say that the car could not take 3 people and I would have to pay for an extra car at more than twice the original price. There is nothing on the website to say this. The help page then informs you that you will have 20% taken off your refund - nothing on the booking page to alert you to this robbery. Dreadful company - use someone else.
Written October 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear customer Thank you for your feedback. This is an unfortunate event created by the capacity restrictions on vehicles imposed by the goverment in each city. As you can understand, each destination has different rules, this is why we always notify our customers according the destinations policies at the soonest opportunity. Please rest assured that all the actions taken from our side are according to our Terms and Conditions that you signed before booking. However, since we completely understand these unfortunate circumstances, we offered you a full refund of the amount paid for the transfer in the form of a Flex Coupon, valid for any transfer that you book with us until October 1st of 2021, at any of Welcome Pickups’ destinations worldwide. Still, we are sorry to hear that your experience was not up to our standards, so feel free to contact us directly and discuss this matter, as our goal is to make sure every customer receives the best possible service. We wish you all the best.
Written October 19, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sarah G
1 contribution
1.0 of 5 bubbles
May 2022 • Couples
We barely scheduled our pick-up 25ish hours prior to our flight. It was recommended by our hotel. All I can say is don’t use this service! First off, the prices are ridiculous! Second they offer no flexibility what so ever. I’m a first time traveler and will never use them ever in the future. I scheduled my pick up, my flight was delayed, I didn’t have the app and I was on crappy santorini airport WiFi, so I managed to cancel my pick up about 2 hours in advance, and tried to contact them about moving it later since we were running late. They wouldn’t give us another pick-up or a refund. 2 hours is not enough notice for a pick up and they only refund u partially for a cancellation more than 24 hours prior. And no refund at all within 24 hours of a pick up. So I wasted 61 euros and I’m pissed. The city transport services in athens are great and you can get a three day tourist pass for 20 euros. That will provide airport transportation!!! Don’t use this company!!!
Written May 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. Please accept our apologies for this. Could you please get into contact with our customer service department at hello@welcomepickups.com and provide them with a transfer ID so that we can have a more in depth look into what happened with your transfer.
Written June 1, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Gillian G
Edinburgh, UK11 contributions
5.0 of 5 bubbles
Apr 2022 • Couples
We used this service for arrival and departure from Athens Airport to city centre. This was a very professional service. The drivers turned up on time and were very helpful in assisting with luggage and mobility problems. The driver on arrival (Andreas) was very informative and made special efforts to get as close to the hotel as possible Would certainly recommend them.
Written April 28, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

barryincrete
paleochora6 contributions
5.0 of 5 bubbles
May 2021
I have used this service on two trips back and forth from the airport to central Athens in the last few months (and have another one booked for later this month).

On each occasion, the taxi has been punctual to the exact time, the drivers friendly, helpful, knowledgeable and professional. Everything has been perfect - the cleanliness, the Covid awareness, the actual journey - making it totally stress free.

Each of the three drivers I have experienced so far ( Dimitris Makrakis, Stefanos Mavridoglou and Stelios Panagiotakis) have been superb.
Written May 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best
Written May 12, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stan
High Wycombe, UK1 contribution
1.0 of 5 bubbles
Jul 2022 • Family
Booked a taxi to collect my family from Rhodes airport to take us to our hotel. Asked for collection 40 minutes after arrival. The app said the driver would monitor the flight so that he arrived at the right time. I kept the driver updated by WhatsApp. As the airport was busy, it took slightly longer than an hour to get through passport control and collect our luggage. The driver (who was still at the airport when we came out) cancelled the job and said we should find another way of getting to our hotel. He said he was only obliged to wait 1hr from the moment the plane landed. Once that time passed, he could cancel the job and keep the money. He said that they ignore the time collection is requested and to check their terms and conditions. He eventually agreed that we should be refunded but the company have refused to honour that promise and have insisted that they are keeping all of the pre-paid fare.
Written July 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalized in delivery, however it would seem we have not been able to do this in this instance. Could you please get into contact with our customer service department And provide them with a transfer id so that we can have a more in depth Look into what happened with your transfer
Written August 2, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

So F
London, UK214 contributions
1.0 of 5 bubbles
Aug 2022
Welcome Pickups is a terrible untrustworthy and dishonest taxi company. I booked a taxi in Greece and paid in advance using the App. When I called them 1.5 hours early to bring the booking forward they refused to do so. Forced to cancel the booking, they still charged me the full amount and refused to refund me anything. After much back and forth they begrugedly offered me a voucher for a few pennies, even though they dont operate in my country which they know.

I’ve emailed Lance Drake and Alexandros Siamos at Welcome Pickips, who both refused to refund me the €35 . Absolutely shocking customer service to take someone’s money, especially vulnerable tourists.

On top of this, I experienced their drivers using their mobile phones while driving twice. I had to caution them, one was kind enough to apologise, the other gave me a rude look and laughed - he also didn’t wear his seatbelt for half the journey.

This company is unprofessional and making money off tourists. Use them at your peril.
Written August 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

YDR86
Sydney, Australia32 contributions
5.0 of 5 bubbles
Sep 2022 • Couples
Excellent service - easy booking system, gives good peace of mind especially when arriving to islands after long ferry rides. Drivers were all great, on time or early and found the service to be totally dependable. Used them in Santorini, Paros and Athens with no issues. They are definitely a fair bit more expensive than taxis so for Athens where taxis are plentiful shop around but on the islands, especially when arriving at a crazy busy port it’s a no brainer.
Written October 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Welcome Pickups - All You Need to Know BEFORE You Go (2024)

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