Nautilus Express Water Taxi

Nautilus Express Water Taxi, Ladyville: Address, Phone Number, Nautilus Express Water Taxi Reviews: 5/5

Nautilus Express Water Taxi

Nautilus Express Water Taxi
5
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About
Convenient Transportation to Ambergris Caye and Caye Caulker, Belize. We provide complimetary pick up at the International Airport, optional grocery store stop and transfer to your dock on the Cayes with comlimentary refreshments. We are also available for Private Charters and connect you with your ideal tours to complete your vacation in Belize.
Suggested duration
1-2 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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5.0
47 reviews
Excellent
43
Very good
2
Average
1
Poor
1
Terrible
0

Kamal Busaidy
4 contributions
Booking our travel was easy via email. Michele always responded immediately. The cost was comparable to travel by air, but it much more fun being on the water. We were met at the airport by the representative. He handled our luggage and took us in his van to the boat where the crew loaded everything for us and secured the luggage. The trip to San Pedro took 90 minutes. The sea was choppy but none of us felt sick. The crew of two were so helpful. They answered all our questions about the history of Belize, the sea, the islands, places to visit etc. When we reached our hotel (they dropped us right at the hotel rather than the main water taxi terminal), they unloaded our bags for us. All we had to do was walk to our room! This is a great (hassle-free) way to begin your holiday. Much better than taking the public water taxi with all your luggage.
Written July 19, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

BradLawrence
Regina, Canada5 contributions
Friends
We were travelling during uncertain times during the pandemic and wanted a private charter to Ambergris Caye. I contacted Nautilus Express and reached Michele. Right from the start I felt comfortable as she carefully planned out our options. Michele arranged for our group of 11 to be picked up at the airport and Daniel was there with a sign with our name on it when we stepped out of the airport We were quickly transported to the marina and michele had us on a boat to Ambergris Caye within minutes. The boat was big and stable in the water for the 40minute trip and delivery was right to the dock of our accommodations. Michele also arranged the pick up 14 days later and was the reverse of our arrival. Punctual and superior service. Michele is a total rockstar. Highly recommend Nautilus Express Charters and Michele. Thank you so much. Brad Lawrence from Canada.
Written February 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Galina V
1 contribution
The service was great! The team always arrived on time, was ready to help and met the task in a professional manner. Problems were resolved quickly, calls were answered immediately. Michelle responded to our texts from the moment we completed the application to the moment we left for the airport. The company was always in touch. Thank you all very much, because of your company, Belize became wonderful and comfortable for a vacation.
We liked the captain and crew of the boat for their inexhaustible optimism, readiness to show and explain everything new and unusual. The boat trips were the best part of our holiday, thank you so much!
Written August 20, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jordan S
1 contribution
My husband and I used this service for our trip to Belize in July. The boat ride and taxi were were wonderful, however we were scammed out of several hundred dollars that we were promised in reimbursements due to change from the boat to a plane ride back to the mainland. This is beyond disappointing, as Michele sets a terrible precedent for the rest of the employees with the company who are hard working and so nice. Our group is owed around $600, and it has been a month now with absolutely no contact from Michele despite promising us a reimbursement. We will be handling this matter with the appropriate authorities, but I wanted to leave this review to warn people that this may happen to you as well.
Written August 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Heather, it is very disappointing to see your review after we reimbursed your payment as promised. Yes, it took longer than anticipated but I am not perfect. If I wanted to scam you, I would have left you right at the international airport with not a representative in sight on arrival day. I sent you an email explaining why it took so long to get reimbursed and followed through, yet you try to smear my name? I just want you to know that we are a small business trying to continue our operations after a pandemic has crippled us financially and when things like sea and weather conditions stop our operation for a day, we suffer the most when we refuel our vessels to be prepared to do our jobs and end up reimbursing customers due to weather conditions which we have no control over. Further more, one review wasn't enough for you, you made Jordan another person from your group to also post a review to compound the situation like I'm this terrible person! All I can say is, hope you are satisfied expressing yourself. Have a good day! Michele
Written August 17, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

M Yon
2 contributions
Couples
Perfectly coordinated water taxi service creating a fun beginning to our trip to Ambergais Caye. Tony met us at the airport and after stopping by the grocery, he got us to the boat. We were greeted by Sam who after going over the safety guidelines and equipment, drove us to the dock of the home we had rented. On the way we were enjoying our rum drinks and beautiful colors of the sea. Our return pickup was right on time with excellent communication and coordination by Michelle. I’m certain our choice of Nautilus water taxi over a crowded small airplane made our visit much more special.
Written June 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Lyndsy R
Los Angeles, CA3 contributions
We were a group of eight and they greeted us at the boat with beers and rum punch - best way to start out the trip with smiles, a beautiful sunset and an amazing crew! Mario and Chris dropped us directly at our resort (Mahogany Bay Resort) and assisted with all our bags. It took about an hour and 20 minutes from dock to dock and they made it all so easy! Highly recommend booking with them if you are a group looking or even just you and a friend/partner/spouse. Very affordable and enjoyable! Will definitely be using them again!
Written March 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Chrisanne0124
3 contributions
Friends
Upon arrival our party of 6 was not given grocery option due to the van being full. After talking to michelle they should have taken care of that. Needless to say groceries on island are so high. Also boat driver christopher drove us like a maniac. Rum punch spilling everywhere. On day of departure their boat broke down so they sent sebastian and lucky devil boat to get us. Although it was 50 min late his service was amazing and when we go back we will book something with him
Written January 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Dear Valued Customer, We apologize that you didn't receive your complimentary grocery stop and for the boat being 15 minutes on departure due to our other customers running behind schedule, not our boat broken down as you are stating. As a precaution, we schedule transfers with a extra 30 minutes for the same reason as we sometimes can't control everything for example a customer misplacing his passport right before a scheduled departure or unfavorable sea conditions. The part of the review upsetting is the part going overboard with calling our captain reckless...spilling rum punch, it was a choppy day on the sea. When you emailed us after reaching your destination in regards to your grocery stop and mentioned in your words, " Christopher and Patrick were awesome guides", now they were maniacs? We just want to let you know we did make sure when we knew we had a delay, we reached out to you immediately, and hired an extra boat just to ensure you made it to the international airport in time for your flight. We did everything to honor your booking with us. It's not nice that the guys on the boat we hired saw an opportunity to try to get you to book with them in the future and told you whatever they did, but you have a mind of your own and that right to do so. Most of your review was exaggerated or untrue, nevertheless thanks for using our services.
Written February 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Mark
Savannah, GA1 contribution
Family
Awesome way from the Port to your dock in Ambergris Caye, Belize. We had small children and they made us comfortable. Tony greeted us at the airport with our names on a sign, we stopped quickly for groceries then off we were on the boat. The ride was smooth and our family of 10 had the boat to ourselves. On the boat ride, they served rum punch and had snacks for the kids. We felt comfortable and safe with our friendly crew. They were really top notch! Thank you Nautilus♥️
Written December 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Julie C
Saint Louis, MO18 contributions
Family
We used Nautilus round trip from Belize City airport to the dock at our rental house in Ambergris Caye. Michele was very responsive when communicating about the reservation and the two men on the boat were helpful and provided excellent service. We would absolutely use this company again!
Written July 30, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Connie T
1 contribution
Friends
Michelle was just the best! We had originally gone with another transfer company and then found out late that they were not operational - we contacted Michelle and she took charge and we had the best experience. From the airport pickup to the grocery store to the pier and then on to Blue Dolphin - they never missed a beat! It was the perfect way to start our Belize vacation - with 14 of us and lots and lots luggage - we were not the easiest group for her - but she and Mario and Germaine and his boat crew all made it seamless! We could not have been happier with them! I would recommend them to anyone wanting to start their trip with rum punch and beer and watching a beautiful sunset on the way to San Pedro! I am happy to answer any and all questions and do everything I can to ensure Nautilus Express gets the kudos they deserve! I will come back to add pictures!
Written June 7, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you so much for your lovely review of our business! It was a pleasure assisting your family of 14. You guys were so much FUN! Just the way it should be when you are on vacation. We are looking forward to serving you on your next trip with us. Be safe and see you soon!
Written August 24, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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