Hi Damien,
Thank you for your review, we are sorry to hear that you were not fully satisfied with our Service.
Please apologize for the inconvenience.
As stated in many other reviews, we do strive to give suggestions and to show Guests routes around town. Not sure what happened, again we apologize.
Regarding the Bike Rental fees, from our logs you chose the most expensive among the Bikes offered for city riding. We do have different options available.
On the beginning of November, GoogleMaps introduced the Bicycle Route suggestions feature for Portugal!
Lisbon as been improving its bicycle infrastructure over the years in a very positive way!
Us, cycling in Lisbon on a daily basis, feel perfectly safe a comfortable in riding with traffic.
Still plenty of Bike Lanes, quiet roads and slow moving traffic, especially in the downtown!
We hope to welcome you some other time
And do our best so you can have a great time!
Many Greetings from Lisbon,
bikeiberia team