We had a transfer booked and paid for arriving on an international flight early morning on the 16 June. The booking states if it takes you more than an hour to reach the driver the booking is void and you lose the payment.
Our flight was due to land at 7.10. This means we would have until 8.10. Our flight landed early. Touch down at 6.43. But, as logically happens with early arrival, the Ground Crew were only ready 15 minutes later. So, we disembarked at the scheduled time. Therefore arriving on Lisbon soil at the scheduled time. We are not ones for dallying and moved fast through the airport. On receiving a message from Ricardo, our driver, we messaged back at 7.22 to say we were at passport control. His response with many loaded “…” astounded us: “ Ok.. let me explain: your flight landed at 6:43 ... After landing, 1 hour is counted.. after that 1 hour the service can no longer be carried out...”.
It was clear from this message that there was dubious intention to honour the agreement and timeframe printed on our voucher. We were already suspicious and not thrilled with the dismissive attitude. Nonetheless, we rushed through and reached the meeting point at 7.55 - which was 15minutes before our intended flight arrival and time registered on our voucher. We received no response to our 7.57 message saying we were there and then found a disheveled and acerbic women who claimed to be the owner of the Lane Transfer company. She told us Ricardo had left on another transfer. This was at 7.57…. SCAM ALERT… therefore despite our printed timeframe giving us until 8.10 to arrive Lane Transfers had taken our money and managed to get more business from someone else in the time paid for by us. It’s a great scam when you can get double payment for a single service provided. We attempted to reason with the woman, but she was obnoxious, shrill, unprofessional and basically told us she did not need to be honourable as she had plenty of business and did not need ours. We have travelled a lot and have not been robbed like this before. The reason for this review is to help travelers to not use this company. There are plenty of competitors who work with honour and care about their customers - Lane Transfers is definitely not one of those and you should give it a wide berth!