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  • Excellent42%
  • Very good23%
  • Average10%
  • Poor7%
  • Terrible18%
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“douro valley”(2 reviews)
“wine tour”(2 reviews)
“hop on hop”(2 reviews)
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1 - 10 of 27 reviews
Reviewed 4 weeks ago via mobile

We were sold this by our concierge as the best way to see the city and we couldn't be happier. We started with Belem taking the red line and then shifted to the castle line. This was the best way to see the city. The...More

Thank ramchabi
Tânia A, Public Relations Manager at Gray Line Portugal, responded to this reviewResponded 2 weeks ago

Dear ramchabi, Thank you for your feedback! We are very glad to know that you have enjoyed our GREEN and RED line! We hope to see you again and offer you another unforgettable memory in Lisbon! #CityramaGrayLinePortugal, Find a reason to go! Kind regards,

Reviewed August 25, 2018 via mobile

We purchased three day passes on the Lisbon Sightseeing Gray Line Portugal bus. The first day we did the red line and took the boat tour. Loved going under the bridge and watching sea life swim by. The second day we did the blue line...More

Thank Rita F
Tânia A, Gerente de relações com clientes at Gray Line Portugal, responded to this reviewResponded August 26, 2018

Dear Rita F, Thank you for your feedback! We are very glad to know that you have enjoyed our city by bus and boat! We hope to see you again and offer you another unforgettable memory in our country! #CityramaGrayLinePortugal, Find a reason to go!...More

Reviewed August 18, 2018 via mobile

We went on three out of four available bus lines and the areas and stops were of high interest. The sound system on most of the buses was very bad: in several seats it didn't work at all. Since the buses were crowded, we could...More

Thank HannaBragberg
Tânia A, Gerente de relações com clientes at Gray Line Portugal, responded to this reviewResponded August 24, 2018

Dear HannaBragberg, Thank you for your comment! We are very glad that you've found the areas of the tours of high interest. Regarding the audios, we must report the situation to our staff with the indication of the bus/ and line. Can you be so...More

Reviewed July 29, 2018 via mobile

There are 4 different lines with over 10 stops. Some of the lines had the same stops which was a little annoying. The buses had electronic interactive controls to select language and volume which worked nicely and they gave us a great deal of information....More

Thank izzags
Reviewed July 10, 2018 via mobile

We have always used City Sightseeing. However, as Gray Line had a combo which included the aquarium, we went with Gray Line this time. Never again!! We got stuck at a green line bus stop waiting for over an hour. Three buses passed and refused...More

Thank AudiA5
Reviewed July 2, 2018 via mobile

Had a very short time in Lisbon so thought we would do a city tour with Gray line. The buses only came every hour so there was a lot of waiting time. There was also no commentary working at the back of the bus so...More

Thank jacij5
Reviewed June 13, 2018

There are a few hop on hop off bus companies operating in Lisbon. A yellow and two red. There are 2 almost identical red busses which are giving tourist a headache so I will try to explain. - Hop on Hop off Lisbon Sightseeing -...More

Thank Niels-Fernanda
Reviewed May 5, 2018

They say that if you want to discover a city do it by foot... but if you're time poor in Lisbon take a Gray line bus. We had a 48 hour ticket across two bus routes and happily rode our way all over Lisbon... the...More

Thank John L
Reviewed April 22, 2018

Went in March. It was rainy, cold. Manuel was our tour guide as I joined two people from Brazil and three people from the US. Hotel pick up was timely. We rode around for a while seeing some administrative buildings and churches. The lookout from...More

17  Thank Richard M
Reviewed April 15, 2018

Okay first I am not sure who is to blame here....I booked this trip through Trip Advisor but got confirmation from Viator. When I turned up at the tour office the ladies there were great. However the tour was nothing like I had booked. First...More

11  Thank Lisa T
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