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Completely betrayed by this company. I was given a contract to sign before I moved in and it said I would receive my security deposit back after I left within 35 business days. After I left, I continued to try and follow up to see where my deposit was and I got no response. I had posted on my Instagram story that they were being unresponsive, and months later they decided that because I had posted on Instagram that I would not get my deposit back. They also made up completely false excuses to further decide why I shouldn’t get my deposit back. They said I broke a lamp even though it was already broken when I moved in and that I did not pay on time even though I paid the day I moved in. The company was also very unprofessional when it came to handling multiple issues. All I needed was an update on where my deposit was, especially when it was getting close to 35 business days, and then the days after the 35 days had passed. Instead, they chose to ignore me and not give me an idea of where my money could be. Very disappointing . I feel very betrayed by this company because they at first made it seem like I could contact them on Instagram whenever I needed, since I could not find any other way to. But then they turned it against me. DO NOT DO BUSINESS WITH THIS COMPANY. There are plenty of hostels in Lisbon. Choose a different one. They will steal your money and blame you for things that are not real, all while breaking their own contract they make you sign.…
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Date of experience: April 2020
Helpful
Review of: Lisbon Walking Tour with Local Guide
Lisbon resident and former journalist, Pedro led us on an overview of Lisbon that gave us our bearings for the rest of our stay. He customized our tour to our interests—architecture and history, and showed us how to navigate a city of many hills with public elevators.
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Review of: Surf class in Costa da Caparica
It was my first experice with the surfing, And I interested and enjoyed alot. I think, in future i will adict to surfing. I found a new way of enjoyment.
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Date of experience: February 2019
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Response from Surfgasm, Manager at Surfgasm
Responded Feb 27, 2019
Thank you so much for taking the time to review our experiences! Glad to hear you had a good time ;)
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The surf class was amazing! We also did hidden spots tour which is the best way to experience different kind of Lisbon, not just known touristic places. I would gladly come back and have another surf class and walking tour!
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Date of experience: February 2019
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Response from Surfgasm, Manager at Surfgasm
Responded Feb 27, 2019
Thank you for your review! Hope you return to enjoy another surf trip with us :D
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+1
Review of: Lisbon Walking Tour with Local Guide
The tour guide is very friendly and informative! This tour is definitely very unique. If you would like to see Lisbon from a local's perspective, I would highly recommend this :)
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Date of experience: December 2018
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Response from Surfgasm, Manager at Surfgasm
Responded Jan 25, 2019
Thank you so much for your review! We are always happy to hear that you had a good time with us. Hope you return soon! :)
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