For our last day in Lisbon we decided to buy a the Lisbon tourist card to optimize on our transit usage, and seeing tourist attractions. It was the day of the marathon so the city was hectic and getting around was extremely difficult. I bought the cards online (50Eurocfor the two) and then we went to the Lisbon tourist office downtown to pick it up. (Everything good so far) We went to the first place to find out it no longer is a part of the program included in the card. (Pay out of pocket). Looked at our map to see what is close to walk to (we both didn’t want to be in the rush of tourists) walked farther from the city and made it to another museum (this one would be 3euro/person to get into without card). Spent an hr or so there then proceeded to walk to get closer to our next destination (which was closed - even though it should have been open). Then we were a bit far from things so decided to hop on the train. The magnetic strip didn’t work. The help desk tested our card and said “it is expired” (we just activated it mere hours before “go back into city to tourist offices”. I managed to contact the offices since our cards only worked for a total of 6euro but they said that they don’t take responsibility for this. For us these cards were a complete waste of money and dealing with the tourist offices in Lisbon a 100% waste of time. I deal with customers on a daily and would never want my customer/client to feel like this especially when you are the office responsible for their “good experience” in your city. They took money, with 0 accountability/responsibility.

Watch out! Mefiance. Once the card is booked you cannot buy tickets on the internet with the discount of the lisboa card. You have to go there and therefore queue like the Simple Visitor. During peak periods, if you manage to get a ticket, you will get the 10.15 or 20% discount, but you can’t book in advance. Some museums, requires a mandatory reservation...

Lisboa card a scam, arrived on the spot our cards purchased on the internet at the beginning of March are not valid because change of Award. On the website the validity was one year! We had to buy 6 cards or a loss of 115€, impossible to pay only the extra. Moreover their flyer is unworthy of the Portuguese people!

It's the first and only review I've ever written, but the treatment was so horrible that I think it was worth it. When we entered, the guy at the counter didn't even look at us, he continued playing with his cell phone. We asked him for a map and he pointed it at us with a contemptuous gesture of the head, nor did he offer it to us. We asked him what to do in Lisbon in one day and the answer was "either see the old town or go to Belem", that's it. Neither recommendations nor a tour of the map nor a goodbye. Something like this had never happened to me in a tourist office. Thank goodness we toured the city on our own and we loved it, because for that boy we would have said hello and run away. Portugal does not deserve such a poor first impression.

I went to the Ask Me Lisboa – Mosteiro dos Jerónimos tourist point on 14th of September at 11:30 to ask where I can get the travel card for Lisboa that I purchased online. The girl at the stand told me to go to the train station, but being my first time in Lisbon I couldn’t find it so I returned to her stand to ask for more directions. Annoyed at me she told me she takes the train every morning and that I just have to go left. Well sorry for being lost on my first day here I was just asking for help. I instantly left the stand and asked people around for help to get to the station. I hope portugaise people are not all so unfriendry snd unwellcome as this lady. Quite an unpleasant experience to start my trip to Lisbon…

The scam: you buy online, but you still have to go and exchange it, and that’s a big hassle. And what's more, it is no longer possible to cancel. Then you realize that a lot of what you can do with it is closed on Mondays. The tourist exists to be scammed, it is well known.