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About Portugal Trails
We are a local tour operator, specialized in organizing Customized Self-Guided Tours in Portugal and Spain. Since 2009 we have been providing a unique and comprehensive set of end-to-end services with exclusive materials designed to enhance the travel experience of all those who wish to visit these countries in an independent, enriching, safe and comfortable way.
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Margi S wrote a review Aug 2020
Beverly, Massachusetts1 contribution
Portugal Trails has provided wonderful service and insight for our dream bucket list tour all around Portugal. Due to the pandemic we had to postpone till we are able to travel throughout the world again safely. Vanessa and Roderego were amazing helpful planners throughout this process- finding, adjusting and advising us of all the best places to visit while there. I am so impressed by their responsiveness throughout these uncertain times. Rest assured that we will turn to Portugal Trails the moment we can reschedule this trip.
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Date of experience: June 2020
1 Helpful vote
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jb007 wrote a review Jul 2020
1 contribution1 helpful vote
We are thrilled to found this tour company. They have been excellent in helping us planning an exciting itinerary for us a group of 8. Tiago provided amazing service in our planning and providing suggestions that maximized our time yet enjoy best of Portugal. He answered all our questions promptly. Unfortunately Covid-19 derailed our dream vacation this September. We reached out to him and his manger Filipa worked with us in postponing out trip to next September 2021. We are so looking forward to do this trip next year. The service we have received from Portugal Trail has nothing but the best and we can't wait for next year.
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Date of experience: July 2020
1 Helpful vote
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Lois Seattle wrote a review May 2020
Seattle3 contributions1 helpful vote
I, too, have only high praise for the people at Portugal Trails, especially Joao who always easily accommodated our changing desires as we finalized the 6th iteration of our itinerary. His hard work, professionalism and quick responses had us knowing it was a very personal trip to our desires. Sadly we are unable to travel due to COVID-19, but their refund policy was amazing and the others who contacted us to complete that were immediately accommodating and efficient (though we chose to pay some for all the work they did). We are excited about the plan we have in place and hold the vision for this trip in the future.
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Date of experience: May 2020
2 Helpful votes
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J S wrote a review May 2020
1 contribution1 helpful vote
About five months ago Portugal Trails and Cristina customized a two week self driving trip through central and northern Portugal for this October. We have cancelled the trip. Cristina was as professional in cancelling the trip and refunding our deposit as she was in the initial booking of the trip. It is easy to be good when things are straight forward this group has been outstanding in accepting the current situation. I hear so many horror stories about other agents. We plan on doing our trip next year (assuming all is clear) and look forward to working with Cristina and Portugal Trails.
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Date of experience: May 2020
1 Helpful vote
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GoPlaces703260 wrote a review Apr 2020
1 contribution1 helpful vote
So it might seem strange to write a review when I was not able to actually take the trip due to COVID-19 but I wanted everyone to know how great Jose was to work with in planning the trip and what is even better these days is how easy it was to get a refund when we could not travel due to COVID. I have worked with travel agents before where deposits were firm and only expensive travel insurance would have protected us. Here's hoping we all get beyond this horrible situation and my family and I can take the great trip we had planned.
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Date of experience: April 2020
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