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Serendip Spa

Serendip Spa, Brussels: Hours, Address, Serendip Spa Reviews: 4.5/5

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Serendip Spa

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Serendip Spa
4.5
85
#7 of 75 Spas & Wellness in Brussels
Yoga & Pilates • Spas
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10:00 AM - 8:00 PM
Monday
10:00 AM - 8:00 PM
Tuesday
10:00 AM - 8:00 PM
Wednesday
10:00 AM - 8:00 PM
Thursday
10:00 AM - 8:00 PM
Friday
10:00 AM - 8:00 PM
Saturday
10:00 AM - 8:00 PM
Sunday
10:00 AM - 6:00 PM
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About
Serendip Spa is a five-star concierge-style luxury wellness spa located in the heart of the prestigious shopping district of Brussels. The Spa offers a unique set of treatments from around the world. Ancient techniques that maintain their integrity and original essence whilst respecting present day needs.
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Top ways to experience Serendip Spa and nearby attractions

The area
Address
How to get there
  • Louiza • 4 min walk
  • Naamsepoort • 7 min walk
Best nearby
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Attractions
567 within 6 miles
Galerie Albert Baronian
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0.1 miArt Galleries
Mazel Galerie
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15
0.1 miPoints of Interest & Landmarks
Eglise des Carmes
8
0.2 miChurches & Cathedrals
Upper Town - Haut de la Ville
33
0.2 miNeighborhoods
Libris 1
4
0.2 miPoints of Interest & Landmarks
Place Louise
70
0.2 miPoints of Interest & Landmarks
Grand Place
34,632
0.9 miHistoric Sites • Points of Interest & Landmarks
Jardin du Petit Sablon
1,398
0.4 miGardens
L’Homme de l’Atlantide
9
0.2 miMonuments & Statues
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
4.5
85 reviews
Excellent
73
Very good
5
Average
1
Poor
2
Terrible
4
kontikilady
Birmingham UK39 contributions
Excellent massage
Solo
Had a massage with Marcin. I was in significant pain with neck and shoulder tension. He was extremely thorough and eased my pain immediately. Throughout that evening the tension released further and I was pain free and could sleep for the first time in a few days. Thanks very much! Will be back.
Written September 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
LaurTret
Verona, Italy77 contributions
AMAZING PREGNANCY MASSAGE
Solo
I am 6 months pregnant and felt so amazing after this massage! Prior to the massage the therapist asked where I had tension. She worked extra in this area and worked out any pain, tension, or discomfort. It was truly an amazing experience and so much better than any chiropractor or massage I have had in the past. A MUST for pregnant women!!
Written June 2, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Antoinette G
1 contribution
Foot massage with Sandrine
Solo
I had an absolute blissful massage from Sandrine! Highly recomanded foot massage! She had a good diagnoses about my condition and worked very Well. You Feel Always very welcome at the Serendip Spa.
Written January 4, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helena M
Dear Antoinette, Thank you for visiting Serendip Spa and for sharing your positive comments with TripAdvisor community. We are delighted to receive such a great review of our foot massage and I will personally thank all our team members and in particular Sandrine for her special service. Thank you! Helena
Written January 30, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Alessandro P
6 contributions
Worst customer service ever
Solo
I offered an expensive package including a massage and a facial treatment to my girlfriend for Christmas and she still could not her treatments because of the staff unacceptable behaviour.

First of all, their booking system is very user unfriendly and it is practically impossible to find available dates to do both treatments on the same day.

She once managed to book the treatments 2 or 3 weeks in advance via the website. However, they called her the evening before to cancel her appointment without offering any alternative solutions nor any kind of preferential booking or compensation. They said she can book via the website ...

I called them and I insisisted that this was an unacceptable behaviour and asked them to find a solution but they never called her back.

I strongly advise not to buy any package from this spa. There are plenty of better and more serious and affordable places in Brussels.

Written March 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helena M
Dear Alessandro, Thank you for your comment and it is with great disappointment that we read your post. I was surprised to read your note about our system as we have never received such comment since launching a few years back. The difficulty faced is caused by the fact that 2 different treatments were required at a period where we are experiencing high level of activity. As for the last minute postponing of the treatment, this was very unfortunate due to the therapist unavailability yet at the time, we offered alternative dates and booking possibilities. Our team is always available to consult when needed, whether by email, by phone or on our social media sites. I fully understand your frustration and can only apologize for the inconvenience caused. We see in our system that your girlfriend has booked for alternative date and we will do our utmost to ensure that she is well looked after when being with us at Serendip Spa. Thank you Helena
Written March 28, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
giulietta429
Brussels, Belgium1,909 contributions
Very relaxing
Solo
Enjoyed my treatments (all with Sunil): a foot massage, hand massage, head massage and 90min of Thai.
The spa is not large, but the atmosphere is very welcoming and relaxing. A nice shop in the reception area with yoga and incense goods. While I waited, I was given tea and mineral water. I also got tea, dates, and banana chips during a couple of intervals in my treatments.

The Thai massage was a bit intense but I expected that. I liked the lavender eye pillow toward the end. Also very hygienic - paper protectors for the eye pillow, fresh towels on the pillow on the floor, relaxing lighting.

It was my birthday and the spa very nicely gave me a gift - - hand cream and a mini shower oil. I also really liked that, unlike in other spas, there was no push to purchase their products. Nor was there a push to leave gratuities that you sometimes see (though typically not in Belgium).

Just a couple of points I wasn't crazy about - the changing rooms were tiny, very hard for even two people to change at a time; the locker was probably fine but the lock - - bit wobbly. Very small showers too, though I didn't take one. My Thai clothes for the massage could have been newer (there was a hole in the pants). Also thought it was a bit strange to have treatments right in the waiting area and some customers weren't as quiet as I was hoping they would be.

I would still gladly come again, but probably for a massage or other treatment guaranteed to be in a private space beginning to end.

Staff were very pleasant and friendly.
Written May 1, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Linda C
Brussels, Belgium5 contributions
A Haven of Peace and Excellency in the Business Centre of Bruxelles!
Solo
Not only the team is helpful and very kind but also the place and surroundings are exquisite putting you immediately in a harmony with yourself! Sure, prices are higher than in other wellness centres but from the cares I had, they truly worth every penny!
Written July 29, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helena M
Dear Linda, Thank you for taking the time to share your great review with TripAdvisor community. We are delighted to read that you enjoyed your visit and thank you for your kind words of appreciation. We hope to welcome you soon again. Namaste Helena Mahuas
Written November 12, 2015
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
Elena R
2 contributions
My oasis
Solo
I've been living in Brussels for almost a year now and I have not been enjoying the experience too much. Despite the huge number of internationals living in the city, for some reason I still don't feel welcome and at home. Serendip is one of the few places that give me this sensation and I am so thankful I found it!
The spa center is perfectly located, very clean, beautifully decorated and relaxing. The products they use are excellent quality. Most importantly - the staff is super friendly, welcoming, calm, they all speak English and make your visit worth the while.
I have tried several procedures - series of detox massages, a facial rose procedure and a relaxing back and foot massage - all delivered excellently. I am particularly happy with Marine Lugara - in addition to being an absolute professional (I can already see results after 3 session with her!), she is also a very warm, kind, positive, and soothing person. Communication with her is a pleasure.
Serendip is definitely my little oasis in Brussels. I strongly recommend it.
Written May 21, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Bhav T
2 contributions
Excellent massage
Solo
Had a last minute back, neck, shoulder massage with Nina. It was one of the best massages I've ever had. Really helped release tension in my back and very relaxing. Nina was excellent.
Written October 17, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Annelies W
Brussels, Belgium16 contributions
extremely relaxing experience
Solo
From the moment I enter the Serendip Spa my stress levels start sinking. I had a thoroughly relaxing and recharging massage. The place is heavenly, the staff is kind and experienced. Definitely worth the money, I will go back.
Written April 4, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Erincita
Phoenix, AZ43 contributions
Amazing!!
Couples
We got into Brussels after spending some time in London and walking 8+ miles a day. We had a free day and decided to treat our tired muscles and feet to a massage. We called and had no problems reserving two 90-minute massages the next day (the receptionist spoke flawless English, so I didn't need to subject her to my bad French). We found the studio easily and were warmly greeted. We changed into spa robes and then we taken to treatment rooms. The entire facility is gorgeous and spotless. Both of our masseuses were top-notch! I live in a city that's famous for its posh spas and I can say that the massage I got at Serendip was better than any I've gotten at 5 diamond resorts. I only wish I could've gone to a yoga class!!
Written December 2, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helena M
Dear Erincita, many thanks for visiting Serendip Spa during your visit to Brussels and for your warm feedback! We highly appreciate your wonderful comments and I personally thanked all our team members for their special service. We hope that you enjoyed your time in Europe and we hope to welcome you again in the future - whether for a treatment or a yoga class :). Namaste Helena Mahuas
Written January 18, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.
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Frequently Asked Questions about Serendip Spa
Serendip Spa is open:
  • Sun - Sun 10:00 AM - 6:00 PM
  • Mon - Sat 10:00 AM - 8:00 PM
Restaurants near Serendip Spa: View all restaurants near Serendip Spa on Tripadvisor