Time of year
oliveh10 wrote a review Aug 2020
London, United Kingdom22 contributions6 helpful votes
Far and away my top tip if you are visiting Brussels. The art deco architecture in this house/museum is utterly breathtaking. We went as an afterthought one afternoon and I'm so glad we did. I can't understand the reviewers who criticise the staff. The young woman who welcomed us at the door was charming and she was doing a difficult job of managing visitors in a Covid-secure way. You really can't blame the staff for asking you not to take photos or hold your bag carefully if those are the rules. I was actually pleasantly surprised by how much access we were allowed. None of the rooms were roped off for 'looking only'. We were able to wander freely on the beautiful carpets and really soak up the atmosphere of this extraordinary house. We walked from Louise Metro (an easy 20 mins). There are trams but it's hardly worth it. At the moment it's requested to pre-book a slot, although I'm not sure anyone who was in the queue and hadn't pre-booked was turned away.…
Date of experience: August 2020
Giannis L wrote a review Jun 2020
Brussels, Belgium13 contributions3 helpful votes
The visit's worth to admire the art nouveau. The building is so beautiful and well maintained. Some of the rooms were not accessible but this was shared before the tour started and honestly it did not spoil the experience. What absolutely spoiled it was the rude staff that seems to be there only to get a kick out of harassing visitors. They ask you not to take any pictures. To start with, it is absolutely ridiculous not to. We are not talking flashing light photos that could endanger the exhibits but no photo at all. The truth is, they are trying to sell you overpriced card postal at the gift shop afterwards. Considering the fact you are paying a ticket to visit, forbidding visitors for making any photos is scandalous. What is unacceptable though is the attitude they threaten you with. I witnessed a very embarrassing moment of a visitor literally being threatened to be kicked out with force because he dared to use his phone's google translate on exhibits so he could understand what was written there. They seem oblivious about how social media can promote a place to other visitors. In any case, if that is their wish that's fine. Their attitude though is unacceptable. They should not be working there or to any job that has contact with people. …
Date of experience: June 2020
Carlos123_11 wrote a review May 2020
Georgetown, Guyana10 contributions1 helpful vote
The security guard was extremelly rude to us, just because we didn't understand what he wanted. The house is very nice, but we won't come back. Stay away.
Date of experience: May 2020
Alina Z wrote a review Mar 2020
Bucharest, Romania4 contributions
Nice arhitecture. Unfortunately the staff was extremely unfriendly and rude. I would rather spend one hour walking on the beautiful streets of Brussels than to visit this place and feel like an intruder.
Date of experience: March 2020
Thomas V wrote a review Mar 2020
Oakland, California9,845 contributions1,675 helpful votes
Horta was one of the world's greatest art nouveau designers, and this was his home, his design master work. Come and see the architecture and furniture, all masterpieces. Really spectactular.
Date of experience: October 2019