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Funjet ‑ CLOSED

Rotterdam, The Netherlands
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Funjet
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Robin C wrote a review Mar 2022
Wauconda, Illinois63 contributions16 helpful votes
We wanted to take our family on a vacation and reached out to resortvacationstogo.com for a deal. They were a little less than others and we thought we were getting a good deal. No details were given on the price, but we figured it was lumped together as other deals. When part of the group became concerned because COVID is still prevalent and the events in Europe created a fear, I reached out to try to work with VACATIONSTOGO and FUNJET to use the same amount of money with less people. It has been several weeks now and I was told that since I did not purchase the grand of travel insurance, we have to bend over and take whatever they want and what they wanted was to charge us $4 grand to update the reservation. They are awful. I am going to the BBB website next.
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Date of experience: March 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jennifer N wrote a review Oct 2021
1 contribution
Don’t book or use Funjets. It’s a horrible company to use. We had our flights changed multiple times hours before we had to fly out to our destination. Customer service is horrible, no one is willing to answer your question and takes an hr before you get the next person on the line. If you booked an all inclusive package for a hotel stay and transportation they don’t notify the others of any changes on your behalf. We will not be using them again.
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Date of experience: October 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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mzkeez05 wrote a review Mar 2020
Chicago, Illinois4 contributions5 helpful votes
Changing the policies and have some compassion I am a travel agent with YTB and I have booked several trips with Funjet aka Marc travel and I’m dissatisfied with this company I booked a trip I’m the beginning of May for a customer to Vegas and the hotel will not be open and they are so money hungry that will not give her the money back I spoke to a supervisor named Monica who told me that the hotel will open up April 2 and I said that’s funny I’m looking at the website and they said they’re still gonna be close so she told a lie just so she could keep the customers money then she looks at the website and says Oh it says April 30 now she’s looking real stupid now because she told a lie It has to be another company that pays monthly besides VAX And if it’s not we the travel agents should get together in start a honest company because this company is not cooperating through the coronavirus please don’t book another reservation with vax
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Date of experience: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Amanda wrote a review Feb 2019
La Crosse, Wisconsin23 contributions9 helpful votes
We had a canceled flight due to a maintenance issue. Our group had people flying out of two states to meet up in Chicago and journey on to a trip to Mexico. Due to a flight cancellation, 3 of 4 people were not able to fly in until the next day. We booked two rooms, two people per room, for 4 nights. Our travel agent contacted FunJet to move the reservations for our rooms over a day, so checkout would be the 6th and not the 5th. We also paid for an extra night in ONE room, of which the one person who flew in alone stayed in. (And was joined by one of the three others around 1:45 AM the following morning). That extra night was paid for in person. The other 4 nights for both rooms were pre-paid. When FunJet sent over the updated dates, they only had the rooms for 3 nights!!! It took over an hour to get checked in on that night because the email they sent the hotel had the wrong information. Then on our last day there, we were informed that the second room, the room that the other two checked into the following day was only booked 3 nights. The hotel clearly had all our information showing we paid for 4 nights in advance for both rooms, they had an email that stated the new check-in date was moved over a day. But FunJet was refusing to send an email stating the checkout date was moved over. Our hotel (bless them for working so hard for us) kept explaining that we only used ONE room the first night and that the second room had only been used three nights. We paid for four nights, how freaking hard is that!?? We had the first room an extra night and we paid for that in person. They had no problem with that room. FunJet was trying to say that since one room had been checked in on the expected arrival date and a second person arrived in the early morning that we used two rooms. WE DID NOT, the second person went into the room that was already attended and our hotel repeatedly told them, no we only used one room the first night. Let me tell you this was a nightmare! Our hotel was at the mercy of FunJet as they were a third party that was paying the hotel (with the money we already paid FunJet). Finally, after another at the hotel made numerous calls and was transfer 4 times, they sent over the email with the corrected check out date. NO company should be able to hold a person and their funds hostage like this. We were pulled off the beach on our last day of vacation (a vacation that started out as a travel nightmare) and had to argue with this company for something that was obvious, simple and should not have been an issue. Basically, we moved our reservations over a day, check-in and check-out for both rooms. We paid for an extra day for one room, which we checked into the day before the new reservation date. ONE room, one day extra. Our hotel told them this. That should have been the end of it, they should have corrected their email and dates right away. They did not. They were rude, greedy and disorganized. They held us and our vacation hostage. Unacceptable. They also messed up our transportation reservations, but I won't even go there. I think the above is enough for anyone to stay away from using this company. I would also say, ask your travel agent if they use them and request they do not.
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Date of experience: February 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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c0nnie2013 wrote a review Aug 2018
Milwaukee, Wisconsin47 contributions34 helpful votes
i had purchased a vacation package and paid in full. i had airline seat assignment departure and arrival. i got to honolulu airport to leave and funjet had cancelled my reservation and airline had resold my seats. horrible customer service by funjet, they didnt care how long i was stuck at airport, 2 days are you kidding me. upon returning home they admitted it was on their end, their mistake. we had to find our own flight home to get back to work on time. they apologize and offered me $150 in travel credit with them. i will never use this company again
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Date of experience: May 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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