I'm so truly sorry to hear about your experience!! I can totally understand your frustration and would've absolutely felt the same.
I'd like to take full responsibility on behalf of the crew, for this total whoopsy. I have a feeling that we might've messed up on the time schedule with your cruise & our staff tried to make up for it, by welcoming you aboard our sister company Flagship. This should've never happened of course. I'll research what exactly went wrong right now.
We truly have the best intention of bringing people joy & amazement through experience. Again, I'm so sorry you experienced your tour the way you did, this really doesn't reflect who we are & what we stand for at Mana.
I've tried to get in touch with you and would love to see your response, to find resolution together.
Please let me know if you need any assistance with this, I'm here for you.
Gabriela - Head Operations Customer Care, MANA Boat Tours