After the horrible experience with heavy winds and rain during the aborted tour we took with Wetlands Safari on May 3, I was surprised to come home and find that they had charged my credit card for the full amount of the trip. Certainly, one would have thought that they'd AT LEAST extend a discount considering the suffering we had to endure because of the fact that they did not cancel the excursion, despite the policy listed on their website, due to inclement weather. The wind that kept pushing our canoe into the banks was one thing, the freezing rain that caused intense shivering was quite another. Combined, it was absolutely unbearable. When Majel, the guide, told me to use my umbrella as a sail, I was not amused.
Of course, having the proper double sided paddle, which she so readily offered to another client on the trip, would have helped. However, we were extended no common courtesy, nor even the slightest concern about the incredibly obvious discomfort we were in. Thank God a kindly gentlemen who worked at the visitor's center where we stopped for (what was supposed to be a picnic) lunch offered to drive us to the ferry stop so that we could escape with our health barely in tact. Lord only knows what another 3 hours in Majel's care would have done to us and we're thankful that we took the ferry, a bus and a tram back to our hotel rather than chance fate any further.
It seems to me that Majel values the almighty Euro much more than the safety or satisfaction of her customers. Anyone in their right mind would have canceled or postponed the tour but, alas, she did not. I am beyond disappointed in the quality of the service that was provided and, therefore, I am requesting a refund.