The Escape Gmbh

The Escape Gmbh, Zurich: Hours, Address, The Escape Gmbh Reviews: 5/5

The Escape Gmbh
5
10:00 AM - 11:00 PM
Tuesday
12:00 PM - 9:00 PM
Wednesday
12:00 PM - 9:00 PM
Thursday
12:00 PM - 9:00 PM
Friday
12:00 PM - 11:00 PM
Saturday
10:00 AM - 11:00 PM
Sunday
10:00 AM - 9:00 PM
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About
Zurich's most central location for escape games and scavanger hunts only a few mere steps away from Zurich Mainstation. Be taken on an adventure you and your friends, colleagues and family will remember for a long time. A must-experience for every trip to Zurich.
Suggested duration
1-2 hours
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5.0
289 reviews
Excellent
265
Very good
15
Average
5
Poor
2
Terrible
2

Shiloh B
Tel Aviv, Israel1 contribution
Friends
First of all, very patient and friendly owner. Every room has its challenging riddles and atmosphere witch makes you proud and joyful solving them. My absolute favourite room is the new pirate designed one since it challenged me more than once couldn't recommend it more. I also recommend going with as many people as possible since each person pays less that way.
Written May 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Mike
1 contribution
I went to this escape room last Saturday with a couple friends and had an awesome time. The entire group was very engaged in solving the puzzles. Would definitely return for another session some time soon!
Written June 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cédric M
Zurich, Switzerland1 contribution
Friends
Although the fact that we were 15 minutes late, the host was super friendly. He proposed to explain the instructions and send hints in English as my German is lame. We had great fun in the Time Set room, a good exercise for the brain. To consume with no moderation! :)
Written September 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

h0b0ken07030
Hoboken, NJ28 contributions
Family
What a fun experience! We took our friends children there for some fun entertainment while their parents were away. It was perfect. We did the Prison Escape room and it was well thought out and entertaining. Jeanine described the game perfectly and made it just challenging enough. The Escape is in a great location in Zurich - very central - and we would definitely go again in the future! Thank you Jeanine and team.
Written May 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

RyanJD83
Congleton, UK362 contributions
I am an experienced ER enthusiasts and visited The Escape to play all 3 rooms with my gf.
Pirates - This is the newest room and definitely the best. Both thematic and containing some clever riddles this is a challenging but immersive experience.
Time Set - Our second favorite room. The puzzles in here are mostly really fun and creative.
Prison - The oldest room, which will be retired in the next year. This room requires good communication and cooperation.
Written May 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

gpl247
Switzerland5 contributions
We had a company (small) team event at TheEscape. The location is great if you want to hang-out in the city later. We were welcomed warmly by the staff. He gave a small tour of all the three rooms and explained the rules well.
The room itself (Time Set) was fantastically done. A great experience for a group outing.
Written June 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Traveling_a_lot4fun
United States612 contributions
Couples
The Prison set is indeed a fun setting - and there were elements we really like. Handcuffed and having the team split into two cells (you are told this before you enter the room so no spoiler here) - cool touch. But there were too many elaborate red herring distractors - many more than in other rooms and we have been in many all around the world. We didn't realize we had the solution in hand with about 15 minutes to go because of...well I don't want to say too much...but of all the escape rooms we have done this one had the most elaborate red herrings or distractors. We don't mind elaborate distractors if there was interesting content that implied or pointed to the distractors as such…but in this case the materials really pointed to needing to do a whole lot more. When all was said and done there really wasn't that much to the room once we separated the wheat from the chaff.

We also had several “customer experience” problems that are worth calling out here. We had problems booking the room online which showed availability at our preferred time but the online system did not take the payment despite it placing my preferred game and time in our shopping cart. Since we had limited time in Zurich we wanted to schedule our games carefully. I called the company who told me to try again in 20 minutes as the credit card provider is sometimes down. After 30 minutes of unsuccessful attempts I called and was given a booking at out preferred time over the phone. With that booking in hand we made our plans for the rest of the day…unfortunately the company called me back to explain that their website’s cache malfunctioned and that our time was booked by another group a long time ago. Since it was now too late to re-organize our schedule to book this room later in the day we decided to get up a bit earlier and make our drive from Interlaken sooner than we had planned to make the earlier “available” time slot before our preferred time.

So for us this wasn't as "content rich" as some other escape rooms. Additionally one of the “mechanisms” was broken the day before by another team – as such one of the puzzles and its solution was rendered moot…nevertheless the content and tools were in place therefore we spent time trying to figure out what to do with this piece since we were obviously making a mechanical connection and did not know we were literally “spinning our wheels” so we moved on planning to come back to it later not realizing that it meant nothing– when the game was over one of the managers merely explained the part was broken the day before – NOT COOL. If something is broken either take it out of play, tell the participants…or better yet fix it before you re-open the game. And had it been functional it would have been a pretty neat puzzle/lock mechanism. Please understand that being told “oh yeah - another team broke it yesterday…” left us with a bad taste. One of the owners responded to my original review telling us that we were informed of this prior to the start of the game – the woman who checked us in (not the one of the owners) was very nice but she most definitely did not tell us about the broken game piece; she sat very quietly while we expressed our disappointment to the owner. The owner further told us the day before was a bank holiday therefore they did not have time to fix it – we were full paying customers and we did not get what we paid for there was no “something is broken but it’s the day after a bank holiday” discount offered to us. We paid full price. We found this company on an escape game discount plan they signed up for – although we were initially given the discount, the owner met us after the game and told us he was not aware of the discount card plan. Embarrassed we handed over 25 Swiss francs in cash…in later communication with the discount program we learned that this company did sign up on the plan and should not have demanded the additional money.

One of the differences between escape rooms is how they manage delivering hints. We do not like that hints are offered to us unless we ask as we would rather explore the room ourselves. The woman who checked us in told us that is not a problem and all we needed to do was wave our arms at the camera and a hint would be provided – a system we have been exposed to before without incident. After about 20 minutes we felt we needed a hint and waved our arms…waited…waved our arms…waited…waved…eventually we pounded on the door and a hint came. The other twelve escape rooms we have been in have effectively organized the hint aspect – today for us this was frustrating customer service failure and distracted us even further.

Fun set and concept - some puzzles were interesting but the distractors and the broken mechanisms left us unable to give this a high rating today. In addition to a disappointing gaming experience there were 4 customer service failures (1) problem with online booking was frustrating and ultimately forced us to change our plans for the day and rush to Zurich, (2) failure to honor discount plan, (3) game master did not monitor room as promised for hints, and (4) broken game piece… leave us no choice but to rate this a 2 today. We have given 486 reviews thus far on trip advisor – only 8 have been below 3…we don’t like giving negative reviews but we provide objective detail as to why this was necessary. This was not a fun experience for us.

We have now been in 14 escape rooms and this room ranked 13th for us. We can all have opinions as to what is or is not a fun game and for us this was not fun.
Written July 2, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
This has now been the fifth time you rewrote your review, removing our comments and extending your bad review to include more false claims. Please stop posting bad reviews onto our location. Thank you.
Written July 2, 2017
This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Bryan
2 contributions
War super! Kai hat es sehr spanned gemacht! Great experience with “prison”
One of the best experience in Zurich so far
Written August 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jamie N
6 contributions
Family
This was an excellent escape room! Well done and tons of fun....challenging for myself and kids age 18 and 15.
Highly recommend!!!
Written November 25, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Tina M
1 contribution
Couples
This was our second time here and we absolutely LOVED it! Did their new escape room - Pirates - today and it’s sensational!
Written May 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about The Escape Gmbh

The Escape Gmbh is open:
  • Sun - Sun 10:00 AM - 9:00 PM
  • Tue - Thu 12:00 PM - 9:00 PM
  • Fri - Fri 12:00 PM - 11:00 PM
  • Sat - Sat 10:00 AM - 11:00 PM