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Open today: 1:30 AM - 6:00 AM, 8:30 AM - 12:00 AM
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Review Highlights
Fantastic help.

This is a place to visit in case one needs help. We were there couple times, the staff was always... read more

Reviewed 3 weeks ago
Ella507
Helpful

Staff is very helpfull with information for our holidays. We will never forget our zermatt stay... read more

Reviewed March 23, 2018
A TripAdvisor Member
via mobile
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Certificate of Excellence
Traveler Overview
  • Excellent52%
  • Very good27%
  • Average8%
  • Poor8%
  • Terrible5%
3 weeks ago
“Fantastic help.”
Mar 30, 2018
“Easter - peak time for tourism ”
About
Information, tips and bookings for any trip to Zermatt: the team from Zermatt Tourism offers advice, help, brochures, tickets and even souvenirs to ensure that visitors enjoy the best possible stay. The expert team from Zermatt Tourism offers advice...more
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Hours Today: 1:30 AM - 6:00 AM, 8:30 AM - 12:00 AM
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Suggested duration: < 1 hour
Contact
Bahnhofplatz 5 | 3920 Zermatt, Zermatt 3920, Switzerland
Website
+41 27 966 81 00
Top Selling Tours & Activities in and around Zermatt
Reviews (36)
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1 - 10 of 13 reviews
Reviewed 3 weeks ago

This is a place to visit in case one needs help. We were there couple times, the staff was always incredibly helpful and friendly, spoke English very well and answered all our questions.Tickets are available there as well. Sometimes there are queues but I think...More

Thank Ella507
Reviewed March 30, 2018 via mobile

There was only one emplpyee who had to ask all the time her colleague (she disappeared in the other office), Unbelievable bad service embarassing and not professional

Thank Claudia_Travelspot
Zermatt_Tourism, Administration at Zermatt Tourismus, responded to this reviewResponded April 5, 2018

There are always enough employees so that we can serve our customers at two counters. This was probably in connection with a shift change. We would like to apologize for the circumstances.

A TripAdvisor Member
4
Reviewed March 23, 2018 via mobile

Staff is very helpfull with information for our holidays. We will never forget our zermatt stay. Awesome

Thank A TripAdvisor Member
Reviewed March 4, 2018

The staff is always ready to provide us with all information that we needed. We had seen how patience they were dealing with a Japanese tourist who was not really good to converse in the English language. Most of the time he will speak in...More

Thank ItsmePJ
Reviewed December 4, 2017

The staff was not able to tell me, if I were to call for a taxi, would I have to pay extra (booking fee). Wanted to buy a Peak Pass. Already checked online and was expecting to pay CHF xxx. But was quoted a cheaper...More

Thank CYKL
Zermatt_Tourism, Manager at Zermatt Tourismus, responded to this reviewResponded December 6, 2017

Thank you for your feedback. This will help us to improve our service. We like to offer our guests the very best.

Reviewed October 14, 2017 via mobile

Stop as soon as you get off the train. Get your maps and info for free. Also free WiFi is available. The staff here are very helpful.

Thank philba890
Reviewed September 6, 2017

We visited this office at about 4pm and found the staff not too enthusiastic. We can definitely sensed an atmosphere of impatience after the 3rd or 4th question.

Thank Kin Hung T
Reviewed August 15, 2017

Had need to visit three times and each time the staff were friendly, knowledgable and very helpful. M and A....Australia

Thank A R
Reviewed July 8, 2017

All your questions about Zermatt will be answered by the helpful, friendly staff at the Tourist Information Centre. Great place to get maps of the region and directions to the many access points to the mountain ski, hiking and viewing areas. You can also buy...More

Thank OneWayVancouver
Reviewed May 20, 2017

Throughout our trip to Switzerland we found the staff at the tourism office very helpful and friendly. This was no exception, the staff was very helpful in planning our excursion to the mountain top, guiding us where to go for better views based on live...More

1  Thank Ritz2015
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Questions & Answers
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04970Claire
August 7, 2017|
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Response from OneWayVancouver | Reviewed this property |
Just contact Zermatt Tourismus directly with your questions. I'm sure their friendly, helpful staff would be able to answer you.
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