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Laderach Chocolaterie Suisse
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Laderach Chocolaterie Suisse

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Laderach Chocolaterie Suisse
4.5
288
#1 of 22 Shopping in Lugano
Speciality & Gift Shops
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What people are saying
“Waiting on a reimbursement for an order that was never sent”
Nov 2021
Online Service. The chocolate is probably good, but I never got to try it, because my online order either was not placed, not sent or simply not available. The customer service stated that there were backorder problems. I even was sent jpeg pictures of a tracking order with no link associated. The credit card was charged, no problem there, until now 4 weeks later since placing my order, I have not received a reimbursement. Very unprofessional, unfortunately.
“Very Unprofessional Staff”
Nov 2021
Nice chocolate, if a little over priced but the staff are horrendous. Everyone seems unhelpful, rude, and generally clueless about products and ordering. Was going to spend a lot at Christmas and ended up not doing so because staff were so unprofessional. Considering how much they charge a little training would not go amiss.
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  • Lugano Station • 4 min walk
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions
4.5
288 reviews
Excellent
221
Very good
49
Average
8
Poor
5
Terrible
5
Alexander S
Seattle, WA16 contributions
BEST CHOCOLATE IN THE WORLD
Solo
Ok, I was introduced to laderach at the train station in bern.. I have to say hands down, the absolute best chocolate you will ever taste! If you come to Switzerland you must try laderach they have locations scattered throughout the country.. The only problem is you can't get it back in the states! Definately bringing a lot back home to share with family :)
Written February 3, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
John Z
Bensalem, PA316 contributions
The Chocolate Was Good Not Exceptional
Couples
I hate to say it, but I was not blown away by the chocolate here. It was good, but not exceptional. Perhaps I had set the bar too high, but I was somehow expecting more. If you routinely buy quality chocolate, you will think that this the chocolate is fine. If your usual chocolate is a Hershey Bar, then you might well think this is the best chocolate in the world. Life is all about meeting expectations.
Written May 27, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
John F
Kuwait379 contributions
Dont ever die without eating Läderach Chocolates
Family
We tried various chocolates at their Interlaken outlet... words cannot describe how exotic they taste, we bought quiet a lot of them to try, but the best ones were Whiskey balls and Rum......SUPEEEEEEEEEEEEEERB
Written August 1, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
dave h
Summit, NJ2 contributions
Waiting on a reimbursement for an order that was never sent
Online Service. The chocolate is probably good, but I never got to try it, because my online order either was not placed, not sent or simply not available. The customer service stated that there were backorder problems. I even was sent jpeg pictures of a tracking order with no link associated. The credit card was charged, no problem there, until now 4 weeks later since placing my order, I have not received a reimbursement. Very unprofessional, unfortunately.
Written December 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
323Catherine323
Katowice, Poland6 contributions
Overrated and pricy
My friend and co-worker recommended me this chocolate but after trying it I felt quite disappointed. It is pricy and well, for this price I'd expect something better then glucose syrup (see photo with ingredients). Milk chocolate is definitely too sweet for my taste (and I've eaten a fair share of various chocolates in my life). I've bought some of the Easter collection, on the photos you can only see little bunnies and eggs - even my child didn't want to eat this, and he's a sweet tooth just like me.
So, if you want to give it a try, ok, but in my opinion ratio quality/price is disappointing.

Another thing is, a friend of mine ordered some chocolate via EU store and she told me that the staff responds quickly to messages but she didn't get an e-mail about order sent. It is also difficult (impossible?) to sign on to see the status of the order. I couldn't find it, either.
Written April 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Aimee
Oxford14 contributions
Very Unprofessional Staff
Business
Nice chocolate, if a little over priced but the staff are horrendous. Everyone seems unhelpful, rude, and generally clueless about products and ordering. Was going to spend a lot at Christmas and ended up not doing so because staff were so unprofessional. Considering how much they charge a little training would not go amiss.
Written December 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Martin S
Jakarta, Jakarta Raya, Indonesia153 contributions
Best Chocolate i ever taste
Couples
The best thing in Laderach is their home made chocolate. Which is many flavor and smells really good. Once you try you don't want to stop eating it. Unfortunately they only have shop in Swiss. Die die must try....
Written January 21, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Pezzler
Chicago, IL324 contributions
Excellent!
Family
We took a day trip from Milan to Lugano and discovered this delightful place.

This a small shop packed with a wonderful selection. There's a counter in which you can purchase individual pieces and chocolate bark of various flavors. They also offer boxed and bagged candy that is the same as at the counter. They also have a table in which you can bag your own choices of wrapped truffles. We bagged our own and also selected a bag of bark that had different flavors of chocolate so we could try several.

They also have a selection of pre-wrapped and molded chocolates such as candy bars.

It was all good. I prefer dark chocolate and it was delicious as was the milk and white chocolate selections. Everyone we gave it to liked it. I wish we'd purchased more. We didn't see any stores in Italy and there are none in the United States. I guess I'll have to wait until we return to Europe to buy more!
Written September 5, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
JR_Kemet
Washington, NH106 contributions
Wonderful Swiss Chocolate
Family
May not be the most popular, but they have everything one could want when it comes to chocolate. Prices were not too bad for this level of chocolate. I love the chocolate covered nuts.....
Written November 8, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Guven P
36 contributions
Best Hazelnut Chocolate in the world
Couples
As a fully fledged chocoholic and world traveler, I can say with 100% certainty that the chocolate hazelnut produced by Laderach is hands down the best chocolate in the world.
The hazelnuts are fresh and coated in a light caramel and the milk chocolate used is perfectly flavoursome without being too sweet.

Yes it is expensive but to eat the best you will need to spend money.
Written August 6, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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