I have never had a worse experience with any other activity provider in my 60 years!!
I've been in the hospitality business for my entire life, so I can say with some authority that it's shocking how Outdoor treats your customers, especially customers that were going to be spending over $20,000 USD, including a 500CHF organization fee!!
Over one week before our scheduled ascent to Jungfrau Top of Europe, the weather was forecast to be a snowstorm. I expressed that we needed flexibility so that we would not send my 32 guests (who just traveled from the US) to the top of the Jungfrau into a complete snowstorm whiteout. I told Outdoor that I would commit to and pay for their Outdoor guides in advance, so Outdoor had no risk.
The cable car operators, Jungfraubahnen Management AG and Schilthorn Cableway Ltd. both have 24 hour cancellation policies so they are happy to accommodate.
Despite all of this, 1 week before our trip, for 32 guests traveling from the US, Outdoor said I had to commit to the schedule (ie of sending 32 guests into a whiteout) or they would cancel. I couldn't do that so Outdoor canceled our guides, canceled our cable car and train bookings with Jungfrau, and canceled our cable car bookings with Schilthorn, leaving me and my guests in a horrible situation, 1 week before my 60th birthday celebration.
Outdoor keep referring to a 5-page Terms and Conditions legal document, as if anybody has ever read it!! Give me a break!! Regardless of what the fine print in the 5-page legal document says, having a 1 month or 2-week cancelation policy, in the high Alps, when the weather is changing rapidly, makes absolutely no sense at all, especially when all the operators, including Jungfraubahnen Management AG and Schilthorn Cableway Ltd. allow groups to change or cancel with 24 hours notice.
Outdoors completely unreasonable inflexibility is inexcusable!! In less than a week, I had to find and hire a new guide and book all my tickets directly.
It was a good thing I did get the needed flexibility with Grindelwald Tours because Friday was a snowstorm so we had to move things around, and submitted the Jungfrau on a beautiful sunny Sunday.