Favarger Chocolate Factory
Favarger Chocolate Factory
4
About
Founded in 1826, Favarger is the only Chocolate Manufacture in Geneva that master every stage of the chocolate making-process, from bean to bar. We ensure high quality products thanks to a know-how drawing on almost two centuries of tradition in chocolate making and the choice of premium-quality raw materials. Come and discover the secrets behind Favarger chocolates! We organize guided tours and atelier with our chef chocolatier upon request.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


4.0
4.0 of 5 bubbles66 reviews
Excellent
34
Very good
18
Average
8
Poor
0
Terrible
6

LadyArlington
Cleveland Heights, OH44 contributions
4.0 of 5 bubbles
Jun 2013 • Family
We wanted to take visitors on a tour of a chocolate factory. We had been to the Cailler factory in Broc and loved it, but it is 90 minutes away from Geneva by car. To try something closer, we looked to Favarger. While no reservations are needed at Cailler and any number of you can visit, you need to book at Favarger about 3 weeks in advance at http://www.favarger.com and need a minimum of 10 people (we requested a tour in English). As of this writing, Favarger only offers these tours on Thursday afternoons. There is a huge price difference as well. Cailler is free for children and 10 francs for adults. Favarger costs 15 francs for children and 25 francs for adults.
The Cailler tour is definitely more "fun" since there are sounds and lights and bling and the tour ends with the most fantastic unlimited tasting room. But you walk through displays. The Favarger tour is the actual floor of the factory. We had to wear plastic gowns and hair and shoe protectors for sterile purposes. That was fun. And we got to peer into the actual machines as chocolate was being churned, which you don't get to do at Cailler. Our guide was wonderful and knowledgeable and provided more lively information than the rather dry posters and displays at Cailler. Favarger's final tasting room included unlimited samples of about five types of chocolate; they were all in a large bowl and you could take out whatever you wanted. It was not a very blingy display as in Cailler, which had unlimited tastings of about 20 types of chocolate. The Favarger tasting room doesn't have the "wow" effect that Cailler has. The Favarger tour gave us all small gift bags of chocolate, which Cailler does not do. Both tours end in the gift shop so that you can buy even more chocolate.
Also, most if not all, of the Favarger chocolate has nuts in it. Cailler provides much much more variety.
All in all, Cailler is more "fun" and exciting, while Favarger is more interesting and "real" since you tour an actual factory during production. If you are going to visit Gruyeres anyway, then go to Cailler since Broc is only a few kilometers away. If you don't want a long excursion (3 hours round trip by car from Geneva) for chocolate, then definitely go to Favarger but you must book far in advance and round up some folks to make a group of ten (I don't know if you can join an existing small group).
Written June 25, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Miaaa11
Geneva, Switzerland304 contributions
5.0 of 5 bubbles
Apr 2016 • Business
Don't skip this place if you are in Geneva and love chocolate like I do. This is one of the oldest chocolate factories in Geneva and it very unique compare to other places since most of its machinery is still original from the day it opened many years ago.
The tour is amazing and you don't feel rushed. You will be explained and shown the whole process of chocolate making and have a chance to sample some at the end.
Written March 24, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Momx10
Seattle, WA98 contributions
3.0 of 5 bubbles
Jan 2017 • Couples
We tried to walk in and were told that tours are only given with prior reservations. When we looked it up for another day, it was out of our price range, so we skipped it.
Written February 15, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Martin P
Shoeburyness, UK32 contributions
1.0 of 5 bubbles
Mar 2016 • Couples
One thing you should ensure you do is follow up on your email reservation. We reserved via email as per the website however if there are not 10 people booked on the tour it doesn't go ahead. Unfortunately they do not let you know until 1 hour before by email when we had no access to email as we were on the train to the venue.
When we arrived there, a women greeted us mid phone call, quite obviously a personal call from my broken French, and she then proceeded to continue the call for a further 25 mins without acknowledging us further. When she finally ended call and we enquirer where the tour started she basically said 'no tour, 10 people, no tour' then walked off and went into back office!
If they were as rude on the tour as they were in the shop then I'm glad it didn't go ahead!!
Written March 22, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Oded H
4 contributions
1.0 of 5 bubbles
Feb 2018 • Family
I received Favarger chocolates as a gift from my family in Geneva who have been costumers of theirs for many years.
As I opened the pack of chocolates, which was completely sealed with a plastic wrap,
I was shocked to discover live worms inside and sticky webs!
The product is well within the date of use!
The saddest thing about it is that after writing a respectful form to Favarger with the story and attached photos, they refused to respond to any of my letters which included - Email, Facebook, Website.

Poor costumer service for a defective product. Would never recommend!
Written March 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We sincerely apologise for this incident and can well imagine how disappointed you must have been. Based on the photos that you sent us, they were probably moth larvae (Indian meal moth). The presence of larvae indicates that eggs were laid down by the female moth between 31 and 58 days before the picture was taken. If picture was taken in March 2018, chocolates must have been infested between early January and mid-February 2018. Thanks to our rigorous traceability system, we can certify that absolutely all the pralinés chocolate boxes produced on July 17th 2018 had left our premises several months before the infestation period. Moreover, the control sample that we have kept from the production of July 17th is of perfect quality with no trace of infestation in those chocolates. If we can rigorously control the quality of all the chocolates made and stored in Favarger, we can unfortunately not control the entire distribution chain and consequently we cannot prevent the chocolates to be infested in the warehouses or stores of our retailers. As complete consumer satisfaction is a priority for us, we are pleased to offer you a box of 24 assorted pralines along with a box of 36 assorted Avelines. We hope that you will continue enjoying our products in future. Yours sincerely, The Favarger Team
Written April 6, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

IIDesuNe
United Kingdom66 contributions
5.0 of 5 bubbles
May 2016 • Friends
First off, it's in the Canton of Geneva but not in the city center...it's about a 20 minute train ride to Versoix, a small town by the lake.

We booked a private tour since there were only 2 of us a day beforehand. We had the concierge at the hotel book it for us since we didn't have a phone. When we arrived, we were greeted by our tour guide who took us to a room to get scrubbed up (for sanitation reasons). You cannot take pictures of the production floor (for obvious reasons). Our guide first explained the origin of a cocoa bean (which I've never seen before) and sat us through a historical video on how Farverger started. We then walk through to the production floor and get an explanation of the process from start to finish...most of the machines were not running at the time, but 1 did and it was churning the chocolate.........wow did it smell good!

We got to try chocolates along the way and see some of the cool things that they make with the chocolate with different molds, packaging, different ingredients for different chocolates, etc. We finished the tour with a nice souvenir bag of different chocolates that they have, and were led to the gift shop where you pay for the tour. The tour ran a little over an hour at 100 francs per person....pricey..yes....but you definitely pay for the experience.
Written May 30, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for your nice comment. We are happy you enjoyed the visit.
Written September 28, 2016
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

AldeenvanderWalt
Oudtshoorn, South Africa157 contributions
5.0 of 5 bubbles
Dec 2015 • Business
We did a tour of the Factory with a guide. It was extremely interesting and we got to taste a lot of chocolate!! Our guide was very experienced and extremely informative and entertaining. Can strongly recommend this tour.
Written December 10, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Rick T
Honolulu, HI134 contributions
5.0 of 5 bubbles
Dec 2013 • Couples
This is a must stop for us when in Geneva; my staff really appreciates the chocolate; not inexpensive but not out of this world on price; have never done a tour of the facility, but only travel to the shop. We discovered this chocolate factory while at a B&B in Versoix; which is a quaint small village on the lake served by both buses and trains and ferries.
Catch the local train on the SBB (free if you are a tourist in Geneva using the transportation card given to you by the hotel) and get off at Versoix station, walk toward the right but not down from the station past a garden shop and you will see a road coming under the railroad tracks, turn left at the road (the factory building will loom in front of you) and you will be at the factory. The shop entrance is about 50 yards down from the intersection.
Written January 10, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Max G
Los Angeles, CA982 contributions
5.0 of 5 bubbles
Sep 2015 • Friends
Our friends took us to the Favarger Chocolate Factory for an English-speaking tour, and it was a wonderful experience. We learned all about how the company makes its fine chocolates and toured the factory. Throughout the tour we were impressed by the handmade quality of the chocolate. The workers were very friendly and stopped to talk with us. There were chocolates to eat throughout the tour, as well as a gift bag at the end.

It was great to experience a small chocolate company. We highly recommend this tour and their products.
Written October 3, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Globe_trotter_maxx
Lausanne, Switzerland513 contributions
5.0 of 5 bubbles
Nov 2014 • Business
Despite the change of the owner, Favarger has maintained the excellence of Swiss chocolate. A very tasty chocolate made using natural products. Nice little shop with various choices.
If you would like to visit the factory, don't forget to book your time slot in advance. Not sure they accept Euro and foreign currencies. You can pay with Swiss francs or credit card.
Written November 29, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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