We are sincerely displeased for your unhappy experience with our gallery. The rules of our museum, like most of those similar facilities, provide security measures to avoid illicit acts as vandalism or robbery of the exposesd artworks as well as other crimes involving the security of our visitors. One of those measures is collecting visitors' bags inside the cloackroom of our ticket office, located at the ground floor. Every visitor must check there before entering the rooms at the third floor. The cloakroom is composed by individual and collective lockers, the latters generally used by school classes and tourist groups. Visitors are given a separate key for each locker. Individual lockers are located inside the ticket office while the collective ones are placed just next to the office window so that they are all guarded by the staff. Your experience is probabily a product of misunderstanding as our staff always encourage visitors to check at the ticket office and to put the bags into the lockers. If a visitor prefers to keep his personal belongings (cards, wallets, pockets, documents etc) while visiting the museum, he/she is given a plastic transparent bag at the ticket office so that they can be recognized by our security staff at the entrance. We also remember that umbrellas, bottles and food are not allowed in the museum. Permitted bags and equipments are: - cameras (taking pictures is allowed without flashlight); - bags carrying essential medications or medical devices; - bags carrying baby care products; - personal little bags not exceeding 25 x 15 cm (about 10" × 6") size. Bigger sizes of any kind of bag are not allowed inside the museums' rooms. We hope that the patience and understanding of our visitors will always be refunded with a pleasant walk through the rooms of the museum.