I believe that before writing, one must realize what one is writing. The flight was canceled due to bad weather, security comes first. Those who do not fly receive a refund, it is automatic, no service, no money. But the lady perhaps needed to let off steam, we can't repay a credit card in a few minutes, it takes bureaucratic time. We always propose the alternative day, but only if the weather is good, and we can only evaluate it the night before the flight, to be as safe as possible. You didn't have patience, that's just the problem. I hope he can fly soon, only then he will understand.