We booked two tours online with Christiana, the Vatican and Coliseum with our children (5 and 9). All in all, she was responsive to our emails and made the booking process easy. While it felt weird to send our booking info to the tour company, everything was handled properly and we breezed through the tour entrances to both sites. Also, Christiana warned us that booking two tours on the same day would be tiring, and she was right, but only having three days in Rome, we wanted to make the most of our time so it did not bother us. The morning of our tour, we met Rosario at the Coliseum metro stop. She was very easy to find. I felt like our time at the Coliseum and the forum was brief, but I was thankful because it was very hot. Rosario was sweet and engaging with our children. In the afternoon, we met her at the Vatican museum entrance. The Vatican was crazy packed. Had it not been so crowded, hot and such a long day I think the kids would have enjoyed the Vatican more, and I felt like she could sense she was losing their attention. However, I was surprised with how much information they retained and we enjoyed our time with her. We would use this company again.