Stazione di Firenze Santa Maria Novella

Stazione di Firenze Santa Maria Novella

Stazione di Firenze Santa Maria Novella
3.5
Top ways to experience Stazione di Firenze Santa Maria Novella
The area
Address
Neighborhood: Florence Historic Center
How to get there
  • Alamanni-Stazione Santa Maria Novella • 3 min walk
  • Porta al Prato-Leopolda Parco della musica • 9 min walk
Reach out directly
See what travelers are saying
  • Ken T
    Glen Oaks, New York902 contributions
    5.0 of 5 bubbles
    Nice small train station in Florence
    I loved this train station. It is not that big like other cities in Europe and was the center piece of Florence. My hotel was next door, so it was easy to find my way home at night. It has nice restaurants and shops inside.
    Visited September 2023
    Traveled solo
    Written September 30, 2023
  • Bill M
    Arizona296 contributions
    3.0 of 5 bubbles
    Close to what you want to do and see
    We took a high-speed train from Milan to Florence and another from Florence to Rome. The station is central to Florence, and it is an easy walk to hotels, tour buses, restaurants, and the leather district, as well as to the two main attractions, i.e. David at Academia and the Uffizi Art Museum.
    Visited September 2023
    Traveled as a couple
    Written October 29, 2023
  • Angelo S
    Hilliard, Ohio4,975 contributions
    3.0 of 5 bubbles
    Pretty Standard Large Italian Train Station
    Primary train station in Florence located very close to Basilica Santa Maria Novella, and within a five minute walk of the market, 10 minute walk to Accademia, and a fifteen minute walk to Ponte Vecchio. The station is very large and all of the bins are arranged in one line at the ground level - no need for stairs. There are numerous shops within the station and a large parking lot up front. There is also a good baggage storage if you are only making a quick stop and do not want to drag your bags around the city. AS a tip, use the baggage storage counter on the outside of the station. The inside counter always seems to have a long line.
    Visited October 2023
    Traveled as a couple
    Written December 3, 2023
  • Brad
    Hong Kong, China173,665 contributions
    3.0 of 5 bubbles
    Conveniently located near the Historic Centre of Florence
    Have used SMN for train travel across Italy a handful of times over the past couple of decades. It is a fairly busy station with numerous arrival and departures to other popular destinations around the country. Given the relative small size of Florence it is fairly convenient to travel by foot to/from most hotels around the Historic Centre of Florence as well. Plenty of taxis available if preferred but walking is just fine if you don't have too much luggage. Station is fitted with quite a few self-use ticket machines. You'll find traditional manned booths for ticket purchase as well but seems these might be credit card purchase only now. The departure platforms are now located within a secure area behind a glassed entryway. Show or scan your tickets and you can enter and walk over to respective platform once it is showing on the board.
    Visited March 2024
    Traveled with family
    Written March 16, 2024
  • Jordan
    Columbus, Ohio286 contributions
    3.0 of 5 bubbles
    Conveniently located
    Conviently located train station between Milan and Rome. We stopped off in Florence for a few days while traveling between the two. Quite close to several hotels and major attractions of Florence. We found it a bit challenging to catch up with taxis and other members of our party due to the free for all just outside. Inside there are really no good places to wait for the trains.
    Visited May 2024
    Traveled with friends
    Written May 30, 2024
These reviews are the subjective opinion of Tripadvisor members and not of TripAdvisor LLC. Tripadvisor performs checks on reviews.

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

3.5
3.5 of 5 bubbles1,099 reviews
Excellent
204
Very good
438
Average
289
Poor
79
Terrible
89

JenBailey
Dublin, Ireland448 contributions
2.0 of 5 bubbles
Sep 2022 • Friends
Awful customer service - as in none! It’s such a busy train station, and our train from Florence to Pisa (for our flight home) was delayed and not showing up on the board, we asked 3 separate staff members for help and all either ignored us or just said ‘delayed’ , which did not help us at all when we just wanted to know if we could catch another train etc as we had to get a flight in a few hours.
Plenty of food and drink places though. Toilets €1 to enter and located on Platform 5 for anyone reading who may need to use them - this was another ordeal to try find out where they were located with little to no signage for them.
Written September 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Minh H
Birmingham, AL455 contributions
3.0 of 5 bubbles
May 2023 • Family
Big train station in Florence. We took the train from Florence to Rome. I would not recommend unless you have only carry on bags or upgraded to First Class. our travel agent booked us on the next tier down from first class and we were under the impression we would have storage for 4 large suitcases. We were so wrong. There is some storage areas between the cars but it is first come and the storage area is minimal. The areas above the seats would not even fit my backpack and the seats are narrow so it is hard to roll a suitcase through the aisles. Would not use if you have lots of luggage. The actual train station and train ride were fine
Written June 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

P6037IWstephenm
Argyll and Bute, UK10 contributions
1.0 of 5 bubbles
Sep 2022 • Couples
Make sure you know what train you're catching and at what time and know which platform you're going to and where it is. The guys at the platform entrances just talk to each other and will point to a sign "No Info". They couldn't care less. Shocking customer service. Good luck with that.
Written September 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Brad
Hong Kong, China173,665 contributions
3.0 of 5 bubbles
Mar 2024 • Family
Have used SMN for train travel across Italy a handful of times over the past couple of decades. It is a fairly busy station with numerous arrival and departures to other popular destinations around the country. Given the relative small size of Florence it is fairly convenient to travel by foot to/from most hotels around the Historic Centre of Florence as well. Plenty of taxis available if preferred but walking is just fine if you don't have too much luggage.

Station is fitted with quite a few self-use ticket machines. You'll find traditional manned booths for ticket purchase as well but seems these might be credit card purchase only now. The departure platforms are now located within a secure area behind a glassed entryway. Show or scan your tickets and you can enter and walk over to respective platform once it is showing on the board.
Written March 16, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Angelo S
Hilliard, OH4,975 contributions
3.0 of 5 bubbles
Oct 2023 • Couples
Primary train station in Florence located very close to Basilica Santa Maria Novella, and within a five minute walk of the market, 10 minute walk to Accademia, and a fifteen minute walk to Ponte Vecchio.

The station is very large and all of the bins are arranged in one line at the ground level - no need for stairs. There are numerous shops within the station and a large parking lot up front. There is also a good baggage storage if you are only making a quick stop and do not want to drag your bags around the city. AS a tip, use the baggage storage counter on the outside of the station. The inside counter always seems to have a long line.
Written December 3, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Deezy1
Houston, TX310 contributions
4.0 of 5 bubbles
Mar 2022
I have used this station a few times. It's a bigger station, and easy to navigate. They have a left luggage depot, inside the station. There's a McDonald's inside, with a few other places to eat. Also a currency exchange, and some shops. Local buses take off and arrive, outside the station. There had been a change since I last visited the station. Before, you could purchase bus tickets inside the hall where they sold high speed train tickets. But now, you have to go to the tabacchi store outside, and downstairs, of the station. Also, there was a place behind the station, that sold the bus tickets. Just across the street from the station, are plenty of places to eat, and hotels. Major landmarks are within walking distance, from the station, if you have a couple, to a few hours layover.
Written April 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Ozan Karahan
Krakow, Poland1,659 contributions
1.0 of 5 bubbles
Jul 2022
Firenze Santa Maria Novella Station is terrible! We had tickets to go to Pisa. Due to strike, train was canceled. Unfortunately, I have to mention that strike should not impact life of visitors’ plans. While buying the tickets online, there was no warning about strike, so train company has obtained the money. Later, even it was announced to enter train. We sat and started waiting, waited quite long time. Then we understood there is strike and left.
Shame on them!
Written July 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Bill M
Arizona296 contributions
3.0 of 5 bubbles
Sep 2023 • Couples
We took a high-speed train from Milan to Florence and another from Florence to Rome. The station is central to Florence, and it is an easy walk to hotels, tour buses, restaurants, and the leather district, as well as to the two main attractions, i.e. David at Academia and the Uffizi Art Museum.

Written October 29, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jordan
Columbus, OH286 contributions
3.0 of 5 bubbles
May 2024 • Friends
Conviently located train station between Milan and Rome. We stopped off in Florence for a few days while traveling between the two. Quite close to several hotels and major attractions of Florence. We found it a bit challenging to catch up with taxis and other members of our party due to the free for all just outside. Inside there are really no good places to wait for the trains.
Written May 30, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

MikeyMackTravels
Prague, Czech Republic2,990 contributions
4.0 of 5 bubbles
Dec 2019
Interesting train station design. Can't tell if this is Art Decco or something else. It was a very close walk from the train station to our hotel (Palazzo Castri). Station has a few places to eat, but not many.
Written January 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Stazione di Firenze Santa Maria Novella - All You Need to Know BEFORE You Go (2024)

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