AJ Leather Factory

AJ Leather Factory, Florence: Hours, Address, AJ Leather Factory Reviews: 4/5

AJ Leather Factory
4
Speciality & Gift Shops
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10:00 AM - 7:00 PM
Monday
10:00 AM - 7:00 PM
Tuesday
10:00 AM - 7:00 PM
Wednesday
10:00 AM - 7:00 PM
Thursday
10:00 AM - 7:00 PM
Friday
10:00 AM - 7:00 PM
Saturday
10:00 AM - 7:00 PM
Sunday
10:00 AM - 7:00 PM
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The area
Neighborhood: Florence Historic Center
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2,550 within 3 miles
Attractions
787 within 6 miles
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

4.0
75 reviews
Excellent
53
Very good
4
Average
0
Poor
1
Terrible
17

trishtci
Austin, TX255 contributions
Strolling by this shop caught our attention with a display of Galileo bags. The bags are beautifully made and detailed. Many sizes and shapes within in color/pattern are offered and prices are very reasonable for the quality of the bags. We both ended up purchasing one and glad we waited until this stop to buy our bags.
Written August 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Buddy H
Weston, FL107 contributions
Couples
Well, I'm blown away by the reviews written by others. Certainly, I wouldn't have walked into this store if I had read them before, But...

My wife and I went into AJ Leather Factory in Florence a few weeks ago. They had a lot of very nice leather products at somewhat reasonable prices. For those readers who are going to Florence, please know in advance that you'll find great fashions and great leather products but the prices aren't cheap there. Get an education while you're there so you don't buy crappy Chinese products that are sometimes sold in leather stores and kiosks in Florence.

Anyway, we had a great experience at AJ Leather Factory. In fact, they made me a custom made jacket for only 50 Euros more and it arrived to my home in the USA perfect and just as promised. It's absolutely gorgeous.

We also bought another jacket and a rolling leather suitcase. We're pretty sure they make all the goods there, in their small factory in the back of the store and in adjacent buildings. The quality of what we saw and bought is fantastic. In fact, now, after reading these reviews, I rubbed everything I bought with a wet paper towel to make sure the color wouldn't run and it didn't. Thank G-d, everything we have seems to be a very fine, first quality. So sorry to hear of other reviewers' bad experiences.

The people who work there didn't seem like scammers to me at all. They were professional, knowledgeable and fun to deal with. The charges on my credit card are accurate.

So, our experience was very very good and I give AJ Leather Factory five stars for the great experience and great products my wife and I enjoyed buying there.

If, I have any experience like some of the others with running colors or additional charges to my credit card, I will certainly change my rating.
Written July 16, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

sarakelsey
Florence, Italy3 contributions
Business
AJ's Leather Factory is a FANTASTIC spot to meet all your leather needs. The employees are flexible, friendly and always willing to help. I took a jacket I bought from another vendor in years ago. It had a small tear in it and within 10 minutes, the jacket was repaired, and there were was no evidence of the tear in the first place. And don't get me started on the jackets... I never thought I'd need a second leather jacket in one life time, but I do NOT regret my choice to buy one through these guys. They surely know what they're doing!!!
Written March 23, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

James D
Melbourne, Australia3 contributions
Couples
I like many others ventured into AJ's leather factory and was greeted by a very nice man who offered to show me some jackets and try on many to find the right size.
Well, I found a jacket which was very nice and also at a great price, I bought it - not knowing which would soon follow.
The jacket was only spray dyed and not waterproofed. When it rained, the dye ran off the jacket completely and became ruined within hours of just light rain. (pictures of before and after attached)
I also did the VAT return at heathrow to try and get some tax back on my purchase.
So after arriving home very disappointed with my purcahse I tried to contact via email and phone AJ's leather factory to no avail.
Weeks later I decided to check the ballance of my cash passport card only to discover it had dropped from +20 euro to -42 euros.. The culprit? "Tax free Milano" The shop had managed to somehow charge my card an additional 60 euros when I was meant to recieve that advance back.
Do NOT shop here.
Written November 27, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Matt R
Sydney, Australia15 contributions
Couples
Bought a jacket from these people with the Tax Free offer of about 13% (i know VAT is 20% but its the tax companys pocket money). Credit car was charged the refund and then a week later we got charged not the 13% but full 20%!! So we paid more for the jacket than if we forgot about tax free offer!! We did process the form and I have photos of the stamps and receipts from the airport as I knew this would happen. I have emailed Tax Free Milano and the store and no one will respond!!

Only buy with Global Blue tax free.
Written January 14, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Matt F
1 contribution
Couples
This place will copy your credit card number and use it to take out a cash advance. Like so many before me, I was told to use their tax free form to avoid paying taxes at customs. Customs didn't even recognize the form, and no one attempted to charge us taxes on our leather items. They copied my credit card number, and a few weeks later additional charges started appearing under "NTFM Milano Italy" ($129 cash advance) and "Tax Free Milano" ($6 charge). I was also charged for an "Advance Transaction Fee" ($10) and "Foreign Transaction Fee" ($164).
It's too bad because we had a pleasant experience with this place until this started. The owner of this store should be investigated for fraudulent activity. I am very disappointed with AJ Leather Factory.
Written June 26, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Traveler A
Minneapolis, MN34 contributions
Couples
Our salesman, Samuelle, latched on to us right away. We had 2 couples in our group and we were walking around the main square. He told us to come back in the morning and he would take us to the school where the leather items were made. The next morning, he took us to the school, which was a small office in the back of the shop that had a sewing machine or 2.
He charged me 230 euros for a buffalo bag that ended up peeling at the corners when I got home. My friend got a handbag for about 400-500USD, and the feet started coming off when she got home. Her husband bought an expensive leather jacket and they switched it before putting it in the bag. The zipper was on the wrong side (like a Woman's coat)
Stay away from this place!!!!
Written February 4, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Betsy S
Houston, TX395 contributions
Friends
I had very high expectations as this place was recommended by a friend. The salesman (not sure if he is one of the owners or not), Sam, was very friendly and quite the salesman. He guaranteed the quality of the distressed buffalo handbag I was interested in, making a point of telling me this partcular leather would wear very well, and told me that I would be getting a nice VAT tax return thus reducing the great deal he was giving me.
Well, I have yet to receive my VAT tax return 5 months later. I sent 2 e-mails to the company requesting information that would allow me to track down the return. Not knowing the VAT tax company AJ uses makes it impossible for me to do anything. I cannot tell you how put out I am that they refuse to even take the time to tell me their VAT company let alone give me my DOC # in order to receive the money owed to me.
If that was not bad enough, I have not been happy with the quality of the bag which I paid several hundred dollars for. After only 5 months of carrying it every so often, being very careful not to set it on the floor anywhere, the leather looks worn in spots and some of the raised areas of the distressed finish have torn off! The first time it happened was after having carried the bag less than a week! I even had feet put on it in order to try and avoid the wear I was beginning to notice.
I am unhappy to say this lovely showroom with a lot of beautiful leather is not a good deal at all. There are way too many leather shops in Florence to risk going to AJ.
Written October 18, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

g t
Miami, FL8 contributions
Couples
My experience in this store was similar to all the leather shops in florence this may, 2013. Outrageously high prices that start coming down when you walk away. So i got a nice leather jacket 55% off including the VAT refund which in order to get the clerk had to scan my card both for the store purchase, and for TAX FREE MILANO, supposedly to verify it was a US card.
Then i saw that the clerk in his enthusiasm had not quite exactly explained the TAX FREE process. Fair enough, i would have to get the paperwork stamped at customs leaving europe and mail it in. What i didn't expect was to see a cash advance the next week on my card from NTFM (cash free milano ?).
Fortunately my credit card co. saw this and cancelled my card, while i am still traveling. Then TAX FREE MILANO is somehow able to add more charges, instead of refunding any VAT. So my main complaint about this store is the misleading way the VAT refund is handled, plus exposing my card to fraudulent charges.
first time in many years of travels in europe this has happened to me!
Written August 24, 2013
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Adrian F
Sydney, Australia9 contributions
Couples
Great service but kept charging my credit card after the initial transaction.
It is difficult to understand with so many people being wripped off by these people how they are in business. Maybe this is acceptable in Italy.
I would consider carefully any purchase in Italy and definitely don't go near these people.
Written January 25, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Frequently Asked Questions about AJ Leather Factory

AJ Leather Factory is open:
  • Sun - Sat 10:00 AM - 7:00 PM