I actually paid for the Vespa tour but was told that without a driving license I was not allowed to take part in the tour. Their website did mention about a driving license, but only if you are careful enough can u not miss this tiny IMPORTANT information. At first I thought it was only my problem because I am not a native English speaker. But a family of four from the U.S behind me also missed this information. They will still charge you the same price euro 120 even if you cancel it. At last I ended up paying the same euro 120 for another euro 80 bike tour. The American family were very angry and they just cancelled it, paying euro 480 without doing anything.
During the journey, the guy working for the company came to me and explain how the information was clearly stated on the website, suggesting it was my mistake missing this information. And he promised me that it was the first time this thing happened, which I largely doubted it.
Your customers are joining the tour for fun, not for IELTS exam. If an English speaking person(such as the U.S family behind me) can miss this information, it is the company's responsibility to see if the content on the website is well justified. They mentioned about a driving license in the tour introduction, but when it comes to the payment page, it said nothing at all. So when a person after broswering information on TripAdvisor went directly to their homepage to pay, they will easily miss this information. Their website is too TRICKY!!!!!!To my disappointment, all the staff did was trying to prove that I was wrong, so I should take all the responsibility. And actually I did financially.
For the bike tour itself, it was ordinary, but challenging. Especially on that day the temparature was above 40'C. I work out everyday but still have to admit that this journey was too harsh, which they didn't mention on the website. The view along the way was good and the meal they provided was also good. But the way they handle my case and even the family after me was unfair. If the staff was not suggesting that it was my mistake missing the information, I might not write this long comment. Pushing all the responsibility to your customers is the worst way to handle crisis.
For the journey itself, I may give a 3.5, for the way the treat me I give a 1. So in overall it is a 2.
