We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
WINNER WONDERLAND
Win Big When You Book on TripAdvisor
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Neighborhoods
Neighborhoods
Get directions
Address: 1via Roma, Florence, Italy
Phone Number: +39 055 213896
Description:

Dating back to 1773, this indoor and outdoor café is centrally located on a...

Dating back to 1773, this indoor and outdoor café is centrally located on a large busy square, making it a perfect spot to drink, have a bite to eat and do some people-watching.

read more

TripAdvisor Reviewer Highlights

Read all 228 reviews
Visitor rating
  • 40
    Excellent
  • 24
    Very good
  • 16
    Average
  • 10
    Poor
  • 16
    Terrible
Breakfast and coffee, the Italian way!

We found Gilli one morning and saw many locals having coffee and pastry. So decided to go in even though it looked really quite posh. You have to pay first and get your coffee... read more

4 of 5 bubblesReviewed October 5, 2016
Keren C
,
Shanghai, China
via mobile
Add Photo Write a Review

228 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 106: English reviews
San Francisco, California
Level Contributor
191 reviews
70 attraction reviews
common_n_attraction_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 3 weeks ago via mobile

This place is sinfully delightful. I cannot say enough good things about it. Enter and order a dessert at the counter (they will weight it and they you go and pay for the pastry or cookie). I unfortunately, thought their Ricciarelli Italian cookies were incredible. I am going to buy more before I leave! Everything is fresh is this store... More 

Helpful?
Thank justplanatrip
Portland, Maine
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago

The place is very modern looking,which should been our first clue. The service was terrible and our server looked pained that she had to wait on us. The food was terrible. Tasted terrible and not well prepared. Would not recommend this place to anyone.

Helpful?
Thank Matt F
Level Contributor
22 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed October 29, 2016

What a gorgeous, old-fashioned chocolate and pastry cafe. It's pricy- 4 tiny chocolates for 10 euros- but so delicious.

Helpful?
Thank Maya M
Level Contributor
7 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed October 11, 2016 via mobile

Went there today for an afternoon snack with my husband on the outdoor seating and were told to pick any seat. So we did and when the waiter came and found out we were only having snacks and coffee (it was around 2 pm and we already had lunch) he had us move to a table without any table setting.... More 

Helpful?
Thank Gina H
Level Contributor
24 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed October 9, 2016 via mobile

We had a small treat and cappuccino each morning before heading out. Our kids (4&6) loved picking things from the counter. We would pull up the single bob stroller so they could stand at the small counter and eat with us. The inside is beautiful and offers a sit down option. You have to pay first before getting the food... More 

Helpful?
Thank Justin B
Shanghai, China
Level Contributor
209 reviews
40 attraction reviews
common_n_attraction_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed October 5, 2016 via mobile

We found Gilli one morning and saw many locals having coffee and pastry. So decided to go in even though it looked really quite posh. You have to pay first and get your coffee. And to be a local, you should have your coffee in the bar standing! Service was actually good! But please remember you have to go and... More 

Helpful?
Thank Keren C
Glasgow, United Kingdom
Level Contributor
29 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 4, 2016

After dinner drinks at Gilli, wine quite expensive, asked for a €30 bottle but got charged €35, perhaps they didn't have it in stock, perhaps they just overcharged, either way I didn't leave a tip so balanced itself out. No hassle, just relaxing watching the world go by on the square resting on the comfy sofa's. It wasn't busy so... More 

Helpful?
Thank RossM1980
Nicosia, Cyprus
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed September 11, 2016 via mobile

The place is nicely located but lacked service the waiters seem to not care at all for the clients, we waited Almost 30 minutes for a lousy beer. The waiter just seemed to not care at all about anything along with being rude. I do not recommend the restaurant!

Helpful?
Thank Ricardo S
County Dublin, Ireland
Level Contributor
11 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed September 11, 2016 via mobile

Just returned from our trip to Florence and went to Gilli one night to have dinner. Was very disappointed as the service was terrible! Was waiting 20 minutes for the drinks to arrive after we ordered them, then when the drinks finally came we asked to see a food menu as we had told one of the staff on arrival... More 

Helpful?
1 Thank NicoleCxx
Freehold, New Jersey
Level Contributor
12 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 30, 2016 via mobile

We stumbled upon it our first night in Florence. By the last night, we felt like old friends. They have a great menu and the service was impeccable. We especially enjoyed our waiter, Raffael who made us feel like part of the family. A little expensive, but worth it.

Helpful?
Thank Maria P

Travelers who viewed Gilli also viewed

Florence, Province of Florence
Florence, Province of Florence
 
Florence, Province of Florence
Florence, Province of Florence
 

Been to Gilli? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Questions? Get answers from Gilli staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Duomo

Neighborhood Profile
Duomo
Florentia, as it was called by Latins, is permeated by an eternal beauty spread in all corners of the city. The historic center is characterized by the immensity of the Duomo, able to transport tourists into the brightest age of Florence: the Renaissance. Who does not know the Brunelleschi Dome, San Giovanni Baptistery and the Giotto’s Campanile? Everything is enclosed here and it would be easy to imagine the city as it was in ancient times, with maids walking in the main square and horses carrying coaches. Nowadays, roads are busy with street artists. Rustic Tuscan bakeries give way to fashion shops; just stop for a few minutes in the middle of Piazza della Repubblica to enjoy the colors and sweet melody of the carousel that will bring back great memories from anyone’s childhood.
Explore this neighborhood