We booked a family tour of Italy with Max in August 2022 and it was absolutely amazing. We had never been to Italy and the idea of a coach tour with set itinerary was not appealing to us; an online research led us to Max.
We emailed back and forth for several weeks, narrowing down what we wanted to do and where we wanted to go. Once everything was set, Max and his team took great care of us, even adding on a fifth person who joined us at the last minute (which involved setting up hotel accommodations for that person during the peak tourist season).
We toured Rome, the Amalfi Coast, Florence, Cinque Terre, and the Dolomites, spending several days in each place (except Cinque Terre which was a long, one day trip from Florence).
We were shuttled about in a private sprinter van which was wonderful and the drivers were excellent - telling us about the various places we were seeing while on the road and ensuring our safety. It was so nice not to have to drive as some locations (I am looking at you here Amalfi Coast and the narrow streets of Rome) were very dicey.
The hotels were generally excellent. Great continental breakfasts and perfectly located. A couple were kind of meh in terms of the rooms themselves, but the locations were all excellent: in the heart of where you wanted to be in each city. That made evening walks so much easier as you could just wander about, see so much history and beauty, and easily find your way back to the hotel.
Max also arranged the tours from each location and they too were generally excellent. He was even able to get us tickets to see the Statue of David on short notice (we forgot to book that in advance and only realized once we were in Florence).
Anyway, I have absolutely no hesitation in recommending Max and his team. We are planning a return trip to Italy in either 2023 or 2024 and will be using his agency again.