Hills and Roads
Hills and Roads
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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
5.0
221 reviews
Excellent
212
Very good
5
Average
1
Poor
2
Terrible
1
Gina B
Upland, CA10 contributions
Feb 2024 • Family
We traveled with Luca in 2020 and promised to return to Tuscany. He was our driver of choice because he is on time, has great recommendations for food and wine (he is also a sommelier) and his choice of destinations and wine/olive oil tastings is always a wonderful experience. He chooses local Italian businesses that are hidden gems! We had our 5 year old grandson and he made sure the venues were suitable for children.
If you are going to Tuscany and want a true Italian experience, book Hills and Roads!
If you are going to Tuscany and want a true Italian experience, book Hills and Roads!
Written March 22, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ashley L
6 contributions
Sep 2024 • Friends
Highly recommend Hills & Roads for private driving services in Tuscany region! Great service and extremely reasonable cost vs. the rest of the competition or even renting your own car.
Luca and Marco were our private drivers for 2 separate days in the region (we were a group of 5) - they were professional, responsive and the van was very clean. We sent them an agenda of where we wanted to go and when, but they also offer services where they can plan the day(s) for you (i.e. booking wine tours etc).
As the roads in Tuscany can be narrow with lots of twists and turns, it was the best option to hire someone to drive for us (especially if you plan on going to any wineries, prevent any drinking & driving).
Will gladly utilize their services again next time I’m in the area!
Luca and Marco were our private drivers for 2 separate days in the region (we were a group of 5) - they were professional, responsive and the van was very clean. We sent them an agenda of where we wanted to go and when, but they also offer services where they can plan the day(s) for you (i.e. booking wine tours etc).
As the roads in Tuscany can be narrow with lots of twists and turns, it was the best option to hire someone to drive for us (especially if you plan on going to any wineries, prevent any drinking & driving).
Will gladly utilize their services again next time I’m in the area!
Written September 14, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karen W
1 contribution
Mar 2024 • Family
I contacted Luca of Hills and Roads about providing transportation to and from Florence to Montepulciano for a day of wine tasting and enjoying this Tuscan village. Luca was prompt, prices were reasonable and he shared his knowledge about the region. He had arranged for two wine tastings for us per my request. They were both wonderful!! He was a great tour guide willing to customize the day for exactly what we wanted. I would highly recommend him if you are looking for a reliable and knowledgeable tour guide!
Written March 25, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CaliforniaBze
California72 contributions
Feb 2024 • Family
This was our second trip with Luca at Hills & Roads. Luca is a wealth of information on so many Italian subjects. He is also a somelier and knows where the good wine and food is located. His winery picks are always the best. Luca is friendly & always on time, His transfers and tours are fairly priced. Book him you wont regret it...
Written March 18, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael M
Garfield, NJ4 contributions
Jul 2015 • Couples
It was our 20 wedding anniversary and our first vacation without children so I wanted to surprise my wife with something special. Well it's wasn't it was no more than a over priced cab ride we were promised a Tuscany experience and got a cab ride. I wouldn't use this company at all. STAY AWAY.
Written August 28, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
margotchop
Austin, TX10 contributions
May 2016 • Friends
Because I was traveling to Rome with my 91 year old mother, even though she is in great shape, I didn't want to make the haul by train to get to Florence after an overseas flight. In addition, my sister was going to be meeting us in the Rome airport, and we had an appointment to meet the apartment manager in Florence - it all pointed to hiring a driver to make the transfer.
Well, we missed our connection in London, and even though I was able to call Luca, the next flight was late, and I had no idea whether I would find him, or my sister. But, there he was, and we picked up my sister where she emailed she was waiting, and he called the apartment manager with our updated arrival. After something like 17 hours of travel, it was wonderful to settle into the van and enjoy conversation with someone so knowledgeable about Tuscany, history, food, whatever. Luca Garrapa is the owner of Hills and Roads, and provides excellent service - I would recommend it to anyone.
Well, we missed our connection in London, and even though I was able to call Luca, the next flight was late, and I had no idea whether I would find him, or my sister. But, there he was, and we picked up my sister where she emailed she was waiting, and he called the apartment manager with our updated arrival. After something like 17 hours of travel, it was wonderful to settle into the van and enjoy conversation with someone so knowledgeable about Tuscany, history, food, whatever. Luca Garrapa is the owner of Hills and Roads, and provides excellent service - I would recommend it to anyone.
Written May 30, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joyce_00000
Hudson, NH413 contributions
May 2018 • Couples
I contacted Luca months before our trip to Italy. He responded immediately and extremely accommodating with my requests, which included a picked up at Peretola Airport in Florence and a 2.5 hours drive to Rapallo. Unfortunately because of weather we missed our connecting flight to Florence, I immediately contacted Luca from Amsterdam, he was understanding and without any hesitation rearrange our pick up time two hours later. Finally after arriving in Florence we found Angela patiently waiting for us. She was friendly and kind, helped with our luggage and with the ATM. After a 2.5 hour drive, we arrived in Rapallo, instead of leaving us on the curb, she called the owner of the apartment and arranged for her to meet us in front of the apartment building. She stayed and waited with us until the owner arrived and before leaving reassured me that someone from Hill and Roads will be back to pick us at 9am 4 days later. 4 days later and promptly at 9 am Chris was outside waiting by the van. Chris, also a wonderful, patient and accommodating driver. Before arriving in Florence, we had planned on two stops, one and Pisa and Tellaro. Then Chris suggested if we like, we could also stop for lunch in Lucca! We were very excited to see Luca again and show it to our son and his wife. Before arriving in Florence, Chis made another unexpected stop Piazzale Michelangelo where I was able to get some beautiful pictures of Florence. Our day couldn't have been any more perfect and relaxing. As we made our way into Florence, Chris called the owner of our Florence apartment and made arrangements for them to meet us as well.
Hills and Roads is great, I will no doubt contact them again on our next trip to Italy (next year!). Thank you Luca, Angela and Chris for helping to make our vacation one of the best, you guys rock!!
Hills and Roads is great, I will no doubt contact them again on our next trip to Italy (next year!). Thank you Luca, Angela and Chris for helping to make our vacation one of the best, you guys rock!!
Written June 26, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
P_and_T_09
Boston, MA57 contributions
Oct 2016 • Couples
This was our second tour with Hills and Roads, Luca Garrapa's company. Our first time was May, 2015. We were based in Siena and toured Chianti area. We lunched with a lovely woman (Stefania) and met fantastic Chianti winemakers - small production, but amazing wines. it was all day and we still talk about it. The second tour was in October, 2016. We were based in Montisi. Luca picked us up and we toured Val d'Orcia. During our all day tour, we met two amazing winemakers, lunched at a tiny place in Montalcino, among other things. Prior to the tour, Luca worked with us to come up with an itinerary. He responded to our numerous inquiries and came up with a memorable tour. Luca is passionate about Italy and is easy to get to know and be with. The people you meet are handpicked and you feel fortunate to have met them. We frequently visit Italy, so we are fussy about what we want from a tour. Hills and Roads fit the bill. We strongly recommend them - you will not be disappointed. Grazie mille Luca! We hope to see you soon.
Written November 14, 2016
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
wadeh911
Davie, FL19 contributions
Jun 2011 • Couples
After a 7 day Royal Caribbean cruise, we had Luca Garrapa pick us up in Civitavecchia on Sunday June 26, 2011 for a scenic drive to Siena. Cost was 42 Euro per hour all inclusive. Highly recommend this after your cruise. Great Van with plenty of room for 8 large pieces of luggage plus 4 guests plus Luca. Better deal than renting a car/van for Tuscany. We hired Hills & Roads for Sunday, Monday, Tuesday and drive to Rome on Wednesday. Tuesday was Andreas for more Tuscan countryside including lunch at vineyard and shopping in Montelpulchiano. Wednesday was pretty Dutch girl named Danielle to Florence for shopping and museums. Luca is trying to hide Danielle but highly recommend her. She speaks excellent english and italian with a great disposition. Our wives took her along with them for shopping in Florence and had a great day.
Written July 24, 2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
buzzy730
Atlanta, GA74 contributions
May 2022 • Friends
This is my third tour with Luca … 2016, 2019, and May 2022. Each has been perfect and memorable. Luca takes you to interesting places that you would never find on your own or with other tour companies. I consider Luca part of the family.
We were a group of 9 and Luca used 2 vans. Christiano drove the second van and he was great too.
Don’t look any further. Book Luca today !!!
We were a group of 9 and Luca used 2 vans. Christiano drove the second van and he was great too.
Don’t look any further. Book Luca today !!!
Written May 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, I paid by paypal and now hoping we can reach Lucca. I have emailed with the hopes of being confirmed and contacted. Please call immediately reservation 10/29 but have not received any email back for over 10 days now.
Written October 8, 2018
We have been trying to reach out to Luca for more than a week. He is still in business we did our day trips with him last time when we were In Italy. Pls reach out to us
Written May 15, 2018
I have been trying to get in touch with Lucca for a few days. Is he still in business?
Written September 14, 2017
Hello Susan, yes we are in business and doing well. Not sure what is going on, but we check our emails daily and answer them promptly. Maybe yours went into my spam folder?
Please try to resend me one. Thanks
Luca
Written September 15, 2017
is there such a thing as a transfer bus from florence / pisa to siena when we are just 2 adults and a baby travelling? can only find information about group bookings?
Written February 23, 2017
Hi Lauramurp,
Just seeing your question now. I hope it is not too late to answer. There are bus and train connections from Florence (in the city). I cannot include links or websites but google italylog and discoverytuscany for their articles about getting from florence to siena and getting to siena without a car.
Happy travel! P&T
Written April 19, 2017
How to contact for information. Website not operative. Is business still operating?
We are planning to be in Tuscany for five days beginning October 1 or 2, and prefer not to rent a car. Reviews have been complimentary but cannot contact Hills and Roads.
Want to stay in Chianti at least for two days or more. Not sure to just select a base city for accommodation utilizing Luca's service for all transportation needs or to stay somewhere else for a two days.
Question is: is the business still operating?
Thanks
Written March 22, 2016
Sorry, just seeing your question. They are still in operation. the site name is hillsandroads with com suffix (trip advisor does not allow links or websites, so I cannot spell it out). Sometimes you will see hillsandroadstuscany - that does not work
Written April 19, 2017
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