We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ustica Lines

| Via Vittorio Emanuele, 98100, Messina, Sicily, Italy
+39 0923 873813
Website
Share
Save
Review Highlights
Worst ferry company EVER

We wanted to book a ticket with this company to go to ustica and the lady offered us to do the... read more

Reviewed July 5, 2017
Mana1913
,
Ifrane, Morocco
via mobile
Customer Service Beyond Unhelpful. A bit of wind and they couldn't be bothered.

The service was cancelled with no prior notice, without any explanation, or any idea when you might... read more

Reviewed November 6, 2016
kerry_hood
,
London, United Kingdom
Read all 112 reviews
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Overview
  • Excellent15%
  • Very good15%
  • Average16%
  • Poor16%
  • Terrible38%
Jul 5, 2017
“Worst ferry company EVER”
Nov 6, 2016
“Customer Service Beyond Unhelpful. A bit of wind and they couldn't be bothered.”
Open Now
Hours
Hours Today: 6:30 AM - 2:30 PM
LOCATION
| Via Vittorio Emanuele, 98100, Messina, Sicily, Italy
CONTACT
Website
+39 0923 873813
Write a ReviewReviews (112)
Traveler rating
Traveler type
Time of year
Language
Filter

1 - 10 of 18 reviews

Reviewed July 5, 2017 via mobile

We wanted to book a ticket with this company to go to ustica and the lady offered us to do the booking for us over the phone. I spent 1 hour to do it and made sure everything was in order. I speak perfect Italian...More

Thank Mana1913
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 6, 2016

The service was cancelled with no prior notice, without any explanation, or any idea when you might resume the service - there was 50 of us stranded on the island. Very unhelpful, and frankly, rude, customer service. It didn't matter if you were english, french...More

1  Thank kerry_hood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 20, 2016

We took this hydrofoil from Milazzo to Stromboli and back. The non-stop to Stromboli was very early (6am) probably due to it being shoulder season. The next ferry was not a high speed boat and would have taken several hours versus one and a half...More

Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
See more reviews
Reviewed September 19, 2016 via mobile

Our boat from Tropea to Panarea was canceled due to storms and rough seas. So we took the train to Villa San Giovanni and the ferry across the Messina Strait. Arriving in Messina, the Ustica ticket office was right where we disembarked. The staff informed...More

Thank Cameron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 26, 2016 via mobile

Very poor organization, extremely incompetent and rude. We booked the expensive fast ferry from messina to the island of Salina. The ship of course left 45 minutes late and instead of going directly to salina as planned we left for Reggio Calabria. Once there we...More

Thank Gianluca L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2016

The cruisèr is fast and well organized . The problem arises on peak holiday periods or on winter when the high seas isolate the island community and vice versa.

Thank theresadelblues
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2016

We travelled as a group of 5 adults to the Aeolian islands. We used Ustica ferries to travel from Messina to Vulcano, then Vulcano to Stromboli and finally Stromboli back to Messina. All ferries were reasonably punctual; loading and unloading was efficient and the ferries...More

Thank Thorpe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 25, 2016

Our experience with Ustica Lines from Milazzo to Lipari was good. The crew efficiently loaded luggage and passengers and ensured that everyone had a seat. The hydrofoil left on time and the ride was a smooth as it could be. The crew handed out sick...More

2  Thank Rasputin21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 19, 2015

The day we meant to sail Ustica Lines was on strike and all that was shown in the office was a note saying tickets are valid with Siremar. We tried to exchange our tickets but the Siremar agent just shouted at us and said wait...More

Thank WokinghamOwl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2015

We took the hydrofoil to visit Lipari, the boat is old and shabby and I think it's too expencive compared to the service they offer

Thank carlotta a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nearby
Nearby HotelsSee all 1,215 hotels in Sicily
Hotel Donato
51 reviews
.52 miles away
Villa Morgana Resort & Spa
154 reviews
.91 miles away
Le Dune Beach Club
361 reviews
1.09 miles away
Capo Peloro Resort
509 reviews
1.58 miles away
Nearby Restaurants
Ristorante Villa Laura
44 reviews
.98 miles away
Ristorante ai 2 Laghi
300 reviews
.05 miles away
Pasticceria Messina Stellario
300 reviews
.46 miles away
Trattoria La Sirena di Mancuso
361 reviews
.55 miles away
Nearby Attractions
Lido Horcynus Orca
21 reviews
2.50 miles away
Ideal Bar
33 reviews
3.17 miles away
Pilone di Torre Faro
10 reviews
2.27 miles away
Caffetteria Zanotti
8 reviews
3.35 miles away
Questions & Answers
Get quick answers from Ustica Lines staff and past visitors.
Note: your question will be posted publicly on the Questions & Answers page.
Posting guidelines
Submit
;