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Liberty Lines

Open Now: 5:30 AM - 7:30 PM
Open today: 5:30 AM - 7:30 PM
Review Highlights
Functional

We took this hydrofoil from Milazzo to Stromboli and back. The non-stop to Stromboli was very... read more

Reviewed October 20, 2016
Mike D
,
Manalapan, New Jersey
It could be better

We took the hydrofoil to visit Lipari, the boat is old and shabby and I think it's too expencive... read more

Reviewed October 7, 2015
carlotta a
,
Boston, Massachusetts
Read all 123 reviews
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Traveler Overview
  • Excellent14%
  • Very good14%
  • Average16%
  • Poor15%
  • Terrible41%
Jul 5, 2017
“Worst ferry company EVER”
Nov 6, 2016
“Customer Service Beyond Unhelpful. A bit of wind and they couldn't be bothered.”
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Contact
| Via Vittorio Emanuele, 98100, Messina, Sicily, Italy
Website
+39 0923 873813
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1 - 10 of 18 reviews
Reviewed July 5, 2017 via mobile

We wanted to book a ticket with this company to go to ustica and the lady offered us to do the booking for us over the phone. I spent 1 hour to do it and made sure everything was in order. I speak perfect Italian...More

Date of experience: July 2017
Thank Mana1913
Reviewed November 6, 2016

The service was cancelled with no prior notice, without any explanation, or any idea when you might resume the service - there was 50 of us stranded on the island. Very unhelpful, and frankly, rude, customer service. It didn't matter if you were english, french...More

Date of experience: October 2016
1  Thank kerry_hood
Reviewed October 20, 2016

We took this hydrofoil from Milazzo to Stromboli and back. The non-stop to Stromboli was very early (6am) probably due to it being shoulder season. The next ferry was not a high speed boat and would have taken several hours versus one and a half...More

Date of experience: October 2016
Thank Mike D
Reviewed September 19, 2016 via mobile

Our boat from Tropea to Panarea was canceled due to storms and rough seas. So we took the train to Villa San Giovanni and the ferry across the Messina Strait. Arriving in Messina, the Ustica ticket office was right where we disembarked. The staff informed...More

Date of experience: September 2016
Thank Cameron S
Reviewed August 26, 2016 via mobile

Very poor organization, extremely incompetent and rude. We booked the expensive fast ferry from messina to the island of Salina. The ship of course left 45 minutes late and instead of going directly to salina as planned we left for Reggio Calabria. Once there we...More

Date of experience: August 2016
Thank Gianluca L
Reviewed June 29, 2016

The cruisèr is fast and well organized . The problem arises on peak holiday periods or on winter when the high seas isolate the island community and vice versa.

Date of experience: July 2015
Thank patrizia v
Reviewed June 28, 2016

We travelled as a group of 5 adults to the Aeolian islands. We used Ustica ferries to travel from Messina to Vulcano, then Vulcano to Stromboli and finally Stromboli back to Messina. All ferries were reasonably punctual; loading and unloading was efficient and the ferries...More

Date of experience: June 2016
Thank Thorpe R
Reviewed April 25, 2016

Our experience with Ustica Lines from Milazzo to Lipari was good. The crew efficiently loaded luggage and passengers and ensured that everyone had a seat. The hydrofoil left on time and the ride was a smooth as it could be. The crew handed out sick...More

Date of experience: April 2016
2  Thank Rasputin21
Reviewed October 19, 2015

The day we meant to sail Ustica Lines was on strike and all that was shown in the office was a note saying tickets are valid with Siremar. We tried to exchange our tickets but the Siremar agent just shouted at us and said wait...More

Date of experience: May 2015
Thank WokinghamOwl
Reviewed October 7, 2015

We took the hydrofoil to visit Lipari, the boat is old and shabby and I think it's too expencive compared to the service they offer

Date of experience: October 2015
Thank carlotta a
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