We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Albatravel Group

#214 of 451 Tours in Venice
Venice, Italy
More

Albatravel Group
Booking unavailable on Tripadvisor

Want other options you can book now?
77Reviews8Q&A
Traveler rating
  • 39
  • 4
  • 1
  • 7
  • 26
Traveler type
Time of year
Language
  • More
Selected filters
  • Filter
  • English
KW1975 wrote a review Oct 2020
Chesterfield, United Kingdom207 contributions86 helpful votes
We booked the boat transfer to our hotel as part of our holiday. As we got to the service desk in the main arrivals hall, we were attended to quickly. The gentleman called the boat and advised us that this was now waiting down by the pier. He gaves us clear directions, no trouble finding it after a short 5 minute walk. The gentleman was very friendly and took our bags and put them in the boat for us. It dropped us off directly outside our hotel. The day before flying home, they had faxed the hotel with details of our pick up time. The boat was on time and the driver was really friendly and helped with our luggage on and off the boat. The only downside was we shared the water taxi to the airport with 2 other couples. While we all had to wear masks, I felt this was a little too close for comfort. I would definitely use Alba Travel for transfers in future, top class service.
Read more
Date of experience: September 2020
3 Helpful votes
Helpful
Share
S N wrote a review Nov 2019
1 contribution3 helpful votes
We had a water taxi arranged with Alba Travel from the cruise terminal to our hotel in Venice. The attendant arrived 90 minutes after our arranged pick up time and was very rude. He arranged for the water taxi to come 20 minutes AFTER he arrived. We missed our scheduled tour time that had been scheduled that morning and we had a 2 hour leeway. We had to pay extra Euros for our carry on bags because they had wheels. I believe the attendant just pocketed the extra charge. The voucher said we could bring one large suitcase and a carry on. We tried calling the number several times while we were waiting for the attendant to arrive and they were not at all helpful and kept telling us someone would be there in 20 minutes. Needless to say the attendant arrived 90 minutes after our scheduled time and then we had to wait another 20 minutes for the water taxi to come. Never again. I highly recommend taking another service and giving them your business.
Read more
Date of experience: October 2019
1 Helpful vote
Helpful
Share
Milly wrote a review Oct 2019
2 contributions2 helpful votes
Today 12.10.19 I've arrived in Venice, Marco Polo Airport, and I had to meet my tour attendant at desk 69. The desk is in the arrival hall. The girl at that desk, at 15,30, had a really bad attitude with the people talking to her, especially with an old lady in a wheelchair, wanting her to wait "like the others" and addressing her In a very rude way. Is this respect? Bad attitude with people in general, not even a smile, she tried to do everything very quickly making guests feel not welcome at all.
Read more
Date of experience: October 2019
1 Helpful vote
Helpful
Share
Lauren D wrote a review Jul 2019
12 contributions3 helpful votes
We booked a package holiday and had the water taxi transfers booked for us through the online holiday site ‘love holidays’. We arrived at the airport with our transfer tickets and pretty much got straight onto the boat that took us to the closest pier to our hotel. When disembarking the boat we were told that we would be picked up at the same spot when we were due to depart. We received a fax to our hotel from alba travel the night before we were due to leave and it stated the same location for pick up. Our pick up time was 10:20 AM. We were advised to be at the pick up point ten minutes earlier. We arrived at the pier at 10:00 AM as we were ready and it was a sunny day so we didn’t mind getting there 20 minutes early. It got to 10:40AM and the boat still did not turn up. We had no choice but to go back to our hotel and ask for advice as we were concerned about missing our flight. Luckily the receptionist at our hotel was super helpful and called the albatravel helpline for us. The woman on the helpline suggested that we were not there at the pier waiting and that the water taxi driver had taken a photo at 10:30AM proving we weren’t there. No photo was shown to us and no taxi arrived at the pier whilst we were waiting there for 40 minutes. It was also confirmed with the woman on the line that we were definitely at the correct pick up point. We had no other choice but to purchase another transfer with a different company for a further €15 per person or end up missing our flight home. Disappointed that no effort was made by the company to resolve or help us in our stressful situation.
Read more
Date of experience: July 2019
1 Helpful vote
Helpful
Share
Erudd wrote a review Jun 2019
1 contribution
Today we had Ferruccio as our guide helping us navigate to our cruise line and finding our missing luggage. He was spectacular in using any resource he could to make sure we got our missing luggage back. He was very informative, nice, and diligent. He made our trip stress free! Would recommend him 100%!
Read more
Date of experience: June 2019
Helpful
Share
Previous
123456