GoOpti - Venice

GoOpti - Venice: Address, Phone Number, GoOpti - Venice Reviews: 4/5

GoOpti - Venice
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About
GoOpti is a European transportation platform, which provides shared and private airport transfers at affordable prices and connects passengers traveling from smaller towns to large airports. Available via web, GoOpti’s platform allows travelers to map out a route, book and pay for a trip.
Suggested duration
2-3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
250 reviews
Excellent
168
Very good
24
Average
3
Poor
7
Terrible
48

Miran I
Slovenia50 contributions
Mar 2022 • Couples
Great and very reliable service. They operate mostly by vans, which are always relatively new and comfortable. Drivers very experience.
Booking system on line is easy, payment as well. Before departure e-mail and SMS messages are provided with exact pick-up details, timing and driver's contact. Cannot be more simple than that.
I use their services a lot, whenever going to the airport, to avoid additional costs for parking my car.
Highly recommended.
Written March 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sandy B
2 contributions
May 2022 • Family
Easy scheduling, safe and friendly drivers, new spacious automobiles. Highly recommend!

We were supposed to rent a car from Venice to Bled, Slovenia but choose a private shuttle for over 100 euros less and an experienced driver. We used the savings and hired taxis in Bled when necessary. It was a great choice for our family of five plus a bag each plus carry ons.
Written May 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

amdajula
Rochester, New York25 contributions
Jun 2022
We booked Go-Opti three times on a recent trip: Venice to Koper, Koper to Trieste and Trieste to Venice. All three times we had excellent, timely service. The drivers were very professional. It was less expensive than renting a car from Italy. The ride was very comfortable, and there was plenty of room for a family of 4 with bags.
Written June 10, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Peter C
Ljubljana, Slovenia8 contributions
Feb 2020
Their service is really smooth. Since we're travelling with a baby we opted for GoOpti's private transfer service. The driver was waiting for us at the airport and had already prepared the baby seat in the van.

I also got a promo code for 5€ off: RFLI5K7Y42XN

(use it to get a discount on your next trip)
Written February 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Peter C, thank you for your positive feedback. We are happy to hear you were satisfied with our service. We wish you a lot of pleasant trips in the future and hope to see you onboard again soon. Regards.
Written February 28, 2020
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Max G
Los Angeles, CA940 contributions
Mar 2020
A few months before Covid hit Italy, I booked a ride with GoOpti from the Venice airport to Trieste. Covid hit and GoOpti (not me) canceled our reservation. Then, they denied me a refund, saying that they have a no refund policy. I wrote to them to appeal and did not get a reply for months. When they did reply, it was to say no refunds. I took this up with my credit card company, and after 6 months, my account was credited. Thank you Citi credit cards.

As other reviewer have said, GoOpti is a very shady company. Customers who try to contact the company will not receive a timely reply, if at all. Even if they cancel the service they contracted to provide, they will try every way possible to avoid refunding your money.

Users beware!
Written August 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

ggfromnam
Chippenham, UK3 contributions
Aug 2021 • Family
Excellent services from booking to drop off. Have used this company over the years and never been let down. Today was another positive experience. Driver arrived on time and was extremely courteous. Our trip was from Monfalcone to Venice Marco Polo airport
Written August 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Barbara G
Postojna, Slovenia2 contributions
Aug 2020 • Solo
Incredibly kind and professional driver who was willing to wait as long as he could when si informed him I'll be probably late. Fortunately this wasn't needed but I appreciated his effort very much. Safe and fast journey home.
Written August 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Choltita H
6 contributions
Oct 2018 • Friends
We are a group of 4 pax travelled from Venice bus station picking up at 9.30a.m. en route to Zagreb, Croatia.
The van arrived on time and the driver (Damjan) drove safely and was punctual.
However, we never had a chance to make a stop for lunch!!! We were starving! Since our breakfast, we never had any meal or even snack at all until 4.30p.m (9.30-16.30) when he dropped us at our destination.
It was a terrible service and we felt like we were in prison or something. Why stopping for a bite is an issue to slow down the trip? We had bought our sandwiches but were not allowed to eat at all.
The driver kept saying we should wait and postpone us having a bite until the evening when he’s done with us. I know he was track by the van’s GPS but breaktime should be included for pax with a long journey like us too.
This is something that we want GoOpti to consider deeply and to improve on this matter or else you will lose customers forever.

Thanks!
Choltita M.
Written October 22, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Choltita H, every opinion is important to us, so thank you for your feedback. We regret you were not satisfied with our service. We wish you a lot of pleasant trips in the future and hope your next experience will be better. Regards.
Written July 23, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Mirella D
1 contribution
Jul 2016 • Friends
The driver was quite rude, stressed and said he was tired since he had worked overnight and didn´t have time to sleep. It was really hot and we asked him to make the air cooler. He started screming at us, saying awful things such as "you paid goOpti. This is not a taxi. Here I decide the temperature. It is low cost. if you wanted something better, you shouldn´t use GoOpti". He also said in a nervous and stressed tone that he was very tired and that he didn´t want to get ill due to the air condicioning. and he added: "I was working all the night. Now I am working again and will continue work. I can´t get sick".
Honestly speaking, I still can´t believe that you work with such kind of people: nervous, stressed out, rude and no-sleeping". This was my first and probably my last experience with GoOpti.
It was the worst ride in my life. I really don´t recommend.
Written August 1, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Mirella, firstly sorry for the late reply as you know we were dealing with your case and communicating with you via phone and e-mail. We conducted a proper research of your particular case. We have talked to our franchise and also to the driver directly. We take special care in our customer's safety and well being and we agree with you that what the driver was saying is truly awful and should not be said to an important customer such as you. Our drivers are instructed to listen to customer's wishes and oblige to them in every possible way as far as they don't contradict other passengers in which case a compromise must be reached. We can assure you that GoOpti complies to all working and safety regulations of Slovenia and the European Union. The driver in case was not overworked as he only worked 4 days out of the last 5 days before your transfer and he always had plenty of rest in between. Just before picking you up, he had a 12 hour rest and another 18 hour rest just after he dropped off the last passengers from your transfer. We have already made sure to give you a full refund of the amount of money you paid for this transfer. We would like to apologize for the driver's behavior again and assure you we will do everything to never let a situation like yours repeat.
Written October 3, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

victoria45
Victoria, Canada2 contributions
Aug 2016 • Couples
· SCAM IS RIGHT!! DO NOT EVER USE THIS COMPANY. THEY WILL JUST TAKE YOUR MONEY AND NOT TURN UP. Booked this company to drive us from Venice to Treviso airport on Aug 1st. Paid online and got the confirmation with directions on where they would pick us up etc. THEY JUST DIDN'T TURN UP. I was texting and calling and nothing. We managed to get a bus fully expecting to miss our flight as we waited for them for 40 minutes. We managed to just make it. I have been calling and emailing ever since with ZERO response. The last time I called to ask for my money back they just said they would answer emails within a couple of weeks. Nothing yet! They didn't even apologize. if you ever book with this company you are taking a huge risk with your money.
Written August 15, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear Victoria. As we already communicated with you via Facebook, we have investigated your issue and would like to apologize. We obviously will refund you the amount immediately. Also it is neither our policy nor standards to treat our customers in any other way than to care for their needs and deliver on our promise of stress free travel. We are here to make your life easy, not difficult. Thank you for your review which will definitely help us in making sure this kind of situation never happens again.
Written August 31, 2016
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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