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Review Highlights
Excellent service

Excellent service. Travelled from Milan Malpensa airport (and back). Communication by email... read more

Reviewed 4 weeks ago
Brian R
Great service!

We flew into Milan Linate airport from Brussels and our flight had been delayed by one hour... read more

Reviewed May 31, 2018
Nelson Kim I
via mobile
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Traveler Overview
  • Excellent51%
  • Very good0%
  • Average12%
  • Poor0%
  • Terrible37%
4 weeks ago
“Excellent service”
Sep 20, 2018
“HORRIFIED BY THE SHOCKINGLY UNPROFESSIONAL SERVICE”
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20158 Milan, Italy
Carrobbio
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Reviewed 4 weeks ago

Excellent service. Travelled from Milan Malpensa airport (and back). Communication by email telling me which driver to expect (with photo) and text telling me driver had arrived. Both drivers arrived promptly ahead of time and both polite and helpful. Would definitely use again.

Date of experience: March 2019
Thank Brian R
Welcome P, Guest Relations Manager at Welcome Pickups, responded to this reviewResponded 3 weeks ago

Thank you for using us and for your review! We appreciate your trust and want to invite you to use us again in our other destinations in the future. Happy travels!

Reviewed September 20, 2018

From 17 - 21 September 2018 I was hosting a meeting for the executives from my company. I had used Welcome pick ups to book airport transfers for the executives arriving at Malpensa Airport in Milan from various destinations around the world. On two occasions...More

Date of experience: September 2018
Thank Jay_Goose_86
Welcome P, Guest Relations Manager at Welcome Pickups, responded to this reviewResponded 1 week ago

Thank you for your feedback. We want to apologize for the way we handled your transfer cancellation. We have taken your input into account and have improved the way we communicate cancellation emails to our customers. Please understand that as much as we try to...More

Reviewed August 18, 2018 via mobile

I received an email at 10.00am cancelling my transfer - our flight was at 12.00! No viable explanation provided. Dreadful.

Date of experience: August 2018
Thank Oliver B
Welcome P, Guest Relations Manager at Welcome Pickups, responded to this reviewResponded 1 week ago

Thank you for your review. We do appreciate you taking the time to share your opinion and want to let you know that we have taken your input into account and have improved how we communicate pickup cancellation due to driver shortage. Thank you again

Reviewed June 15, 2018 via mobile

This is the notice from Welcome Pickups at 21:55 the night before we were to be picked up for a transfer from Milan Airport to Milan Train Station on the 16 June. I am traveling with 5 others. This cancellation was a extreme inconvenience as...More

Date of experience: June 2018
Thank marib978
Reviewed May 31, 2018 via mobile

We flew into Milan Linate airport from Brussels and our flight had been delayed by one hour. Despite this, we were promptly met by Hatem in the arrivals area and were taken to his immaculately clean minivan for our family of 5. Hatem was also...More

Date of experience: May 2018
Thank Nelson Kim I
Welcome P, Guest Relations Manager at Welcome Pickups, responded to this reviewResponded March 8, 2019

Thank you for your review! We do hope you book with us again in the near future! Feel free to follow us on our social media channels to keep up with our updates and announcements! Happy travels!

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Nearby
Centro Storico
The pulsating core of Milan is in Centro. Duomo Square
is enclosed by the gothic cathedral, the historic icon
of Milan. However, shopping is what draws most crowds
to this area. The classy and versatile Galleria
Vittorio Emanuele II with luxury boutiques and high
quality restaurants will turn any shopping or lunch
expedition into a royal experience. Head to the
rooftop of the flagship La Rinascente to enjoy the
...More
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