FlixBus

FlixBus, Bologna: Address, Phone Number, FlixBus Reviews: 1.5/5

Tours and Tickets


1.5
65 reviews
Excellent
2
Very good
4
Average
5
Poor
5
Terrible
49

Χριστίνα Κ
1 contribution
NOT AGAIN
Oct 2021 • Family
We had arrived at bus station of Bologna 40 minutes before. We had booked and paid our tickets from internet. Our travel was at 13:10. The bus had arrived one hour later, because it faced a problem. Any email hadn’t been sent about delayment. The woman of flixbus service at bus station was TOO RUDE!
Written October 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

raztravel
1 contribution
Worst customer support
Aug 2021
If the bus is on time things are ok, except that the drivers quite often don´t speak English (at least in Eastern Europe). BUT if there is a delay, which is very common, the customer support is extremely arrogant and unprofessional and tries to abort the chat as soon as possible without giving any proper replies. They are also not following the EU directions/law when it comes to how to handle the client relation/compensation. Avoid!
Written August 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Nina
Podgorica, Montenegro1 contribution
Bad wifi
Feb 2020 • Friends
We had really good experience traveling with FlixBus from Bologna to Milan. Polite and helpful staff
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

W6travellers
London, UK101 contributions
On time, comfortable, convenient
Sep 2019
We took two Flixbuses on our recent trip to Italy. From Rome to Siena (quicker and cheaper than the train) and from Siena to Bologna (ditto). Both experiences were absolutely fine. The bus stations in both Rome and Siena (also the railway station) are a bit chaotic but if you look at the departure boards and have the Flixbus app, all is fine.

The buses were incredibly comfortable with seatbelts and air conditioning. We had only hand luggage so can't comment on the 'hold' section. Toilets on board were clean but bring your own tissues. Driver and co-driver perfectly friendly and the booking process online in advance was easy and quick and cheap, with the booking appearing as a QR code on your phone. Advertised free Wi-Fi was non-existent on the Rome to Siena stretch, and fine on the Siena to Bologna stretch. No idea why.

Highly recommended.
Written September 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

iiizka
8 contributions
DO NOT USE THIS COMPANY - you'll save lot of money!!!
Aug 2019
I came to Bergamo Airport in the morning with 2 kids (1 2.5 years old and 9 years old). We were waiting 2 hours for the bus and when come in driver said all seats are sold and he cannot take us. OK - my fault as I could buy them online before. Next bus was 3 hours later so I purchased tickets for all of us, paid for them and was waiting for next bus. Then when packed buggy and our luggages into the bus, driver told me I must leave the bus as 1 baby was 2 years old and she should be put into the car seat. How tourist should have car seat??? If it’s required by law it should be provided by service provider! I spent €110 for taxi which dropped us to Briscia and then another €85 for the train to Venice. This is unacceptable! Of course customer service is quiet and never refunded my transaction, so I spent approx. €250 to get from Bergamo to Venice or 1 adult and 2 kids. Thank you so much FlexBus! I really hope I won't have to use your service again.
Written September 9, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jan C
London, UK35 contributions
Very underwhelming
Aug 2019 • Couples
Just managed to survive my first trip on the much taunted Flixbus from La Specia to Milan airport.

My recommendation to other travellers considering this company is as follows:
- If you are happy waiting on a boiling car park with no shelter from the sun, no facilities, no information...
- If you are happy loading your baggage in the slow lane of a dual carriageway (on the side AWAY from the kerb)...
- If you are relaxed with tolerating a late arrival to an airport for the sole reasons of the drivers getting lost and mis-managing their breaks...
- If you are relaxed when travelling with no information whatsoever about your journey either before or during...
Then I recommend FlixBus for you.
Written August 31, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

GenesisHonestly
Bengaluru, India44 contributions
Not for tourists
Jul 2019 • Solo
In my recent trip to Europe i used flix bus maximum and i should say i enjoyed also and suffered also.
How i enjoyed first
1. Ticket cost are reasonable
2. Wifi is a blessing since i didn't have a local sim.
3.charging port and toilet is a blessing but not up to the mark
Lets see what i suffered
1.In italy when i booked the ticket at particular stop in the city of florence the bus didn't arrive and i didn't receive any regret any mail.And worst of all you are not able to connect to the customer care or you cannot whatsapp .
Worst customer care will never use again.
Anytime they will change the stop you somehow you should know.
Written July 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Brian26E
Aylesbury, UK7 contributions
DO NOT USE THIS COMPANY
Jul 2019 • Couples
We booked a bus journey from Bologna Italy to Verona.
We reserved seats too for our 9.00 am journey.
At 9.00pm the night before I receive an email saying my journey new has been cancelled and re booked( without consulting me first) to a journey 7 hours later.
OK I have an option to cancel. But here’s the bad part.. They take a cancellation fee, in my case half the ticket value, and it’s gets worse, they only give you a voucher to spend on Flixbus within 12 months, You don’t get what you paid for and you don’t get your money back either. So they sell you a service that is not available and then charge you for the inconvenience
And then ask you to spend with them again within 12 months.
We got the train.
A bit more expensive but half the journey time.
Please do not trust Flixbus, I wish I had read more online reviews before using them.
They have so many bad reviews.
Ps
Why do I have to give 1 out of 5 rating when zero is more accurate.
Written July 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Annie M
London, UK77 contributions
Worst Flixbus ride Bologna- Florence
Aug 2018 • Couples

This was our first time using Flixbus. First of all the bus was late....
secondly we felt really unsafe on the bus with the speed he was going!
Thirdly.. we got dropped off in “Florence” and didn’t have a clue where we were!!

The stops we looked up were not far from our hotel and we got dropped off in the middle of nowhere, ended up taking us 1hr 30mins go get to our hotel!!!!

Absolute madness, do not trust the “stops” from the website!
Written August 6, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Pál F
2 contributions
Wait for it!
Aug 2018 • Couples
Was a piece of s**t hole with no information about the buses: no information displayed on screens (no screens) and not even the staff was able to provide information about the departures which were incredibly late. More than two hours long waiting for the bus...
Written August 4, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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