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ItalyXP
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Certificate of Excellence
Traveler Overview
  • Excellent72%
  • Very good17%
  • Average4%
  • Poor3%
  • Terrible4%
Travelers talk about
“tuscany tour”(12 reviews)
“venice airport”(11 reviews)
About
At ItalyXP our vision of the best trips to Italy is all about eXPeriences. Whether visiting the Sistine Chapel or taking an excursion to Etna, the best memories of your visit to Italy start with eXPeriences. We'll set you on the right track to...more
Suggested duration: 2-3 hours
Contact
00198 Rome, Italy
Website
+39 06 5656 7418
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Reviews (333)
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All reviews tuscany tour venice airport marco polo airport day trip gondola ride shared water taxi bus driver wine tasting small group tour villa d'este full day tour organised tour cruise port booked tours local guide skip the line tickets meeting point
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1 - 10 of 277 reviews
Reviewed 2 weeks ago

The trip was amazing, especially he winery stop. We had booked a Pisa only tour, but wanted to move to a Sangiminiano, PIsa and Sienna tour, and we were very grateful that Italy XP made it hapen within 24 hours and put us in an...More

Date of experience: January 2019
Thank laraterence
Reviewed 4 weeks ago via mobile

The best!!! Great communication and customer service. I did purchase 2 different packages and they did a great job. Very friendly team and profesional. Very puntual and organized. Thank you for the most beautiful memories. We will see you again Italy.

Date of experience: December 2018
Thank James G
Reviewed December 15, 2018

We booked with ItalyXP for 5 local tours: -Small Group Tour in Florence: St Mark's Basilica at night It was an incredible once in a lifetime experience to see the church in the darkness, slowly lit up to real 8500m2 of gold in its dome...More

Date of experience: December 2018
Thank cintansh
Francesca M, Responsabile relazioni pubbliche at ItalyXP, responded to this reviewResponded 4 weeks ago

Hi, many thanks for your detailed review. We think that Tripadvisor is a great tool to help travellers and also to help tour operators like us to collect feedbacks and attract more clients like you thanks to the quality of our services. We hope to...More

Reviewed December 3, 2018

Driver was pleasant and on time. Picked us up right at our hotel. Boat was very nice as well. Would certainly recommend this company and will use them again

Date of experience: November 2018
Thank misspeck
Francesca M, Responsabile relazioni pubbliche at ItalyXP, responded to this reviewResponded 4 weeks ago

Hi, thanks for your kind words and for your reccomendations of our services! We hope to welcome you back to Italy soon, then! Best regards, Francesca - ItalyXP Staff

Reviewed November 11, 2018 via mobile

My family and I enjoyed a bus tour from Milan to Lake Como. The bus was full but comfortable and the tour guide did a great job in organising everyone for all of the meet points. The walking tour of Como was good and the...More

Date of experience: September 2018
Thank Scott G
Francesca M, Responsabile relazioni pubbliche at ItalyXP, responded to this reviewResponded 4 weeks ago

Dear Scott, many thanks for your review. We are glad to know that you had a special day visiting the beautiful Lake Como and Bellagio. It is a good way to visit this peaceful locations, away from the city for a few hours! Best regards,...More

Reviewed October 28, 2018 via mobile

Not wanting to be herded on a bus, we opted for a private"tour" to Pompeii and Naples. We received a call from our original driver claiming car problems. They sent a replacement 30 minutes later who spoke no English. I expressed my concern to their...More

Date of experience: October 2018
Thank Paradise471337
Francesca M, Responsabile relazioni pubbliche at ItalyXP, responded to this reviewResponded 4 weeks ago

Hi, we are very sorry that the service did not meet your expectations and we hope you will accept our sincere apologies for the inconvenience with the driver. We forwarded a complain to the local supplier who organizes the service and the drivers. I hope...More

Reviewed October 17, 2018

I travelled to Italy with my 13 and 11 year old grandchildren in September 2018. We arranged our tour from Naples and we very happy with the arrangements to pick us up near our hotel. The instructions were clear. We had a comfortable trip to...More

Date of experience: September 2018
Thank Judy D
Francesca M, Responsabile relazioni pubbliche at ItalyXP, responded to this reviewResponded 4 weeks ago

Dear Judy, we are happy that you and your grandchidren had a good time with our to Pompeii and Vesuvius! These are incredible places, for different reasons, and they deifinitely deserve a great visit! Looking forward to welcoming you and your family in Italy soon!...More

Reviewed October 13, 2018

It was a very beautiful place to visit as well as educational. The downfall was our tour guide. She spoke with a thick accent and rarely spoke into the mic so you couldn't hear her. We addressed it several times but it never lasted more...More

Date of experience: October 2018
Thank Ken B
Francesca M, Responsabile relazioni pubbliche at ItalyXP, responded to this reviewResponded 4 weeks ago

Hi Ken, many thanks for your review. We care about feedbacks especially to identify prolems and try to fix them in order to guarantee the high standards of our services. By the way, we are glad that you enjoyed the experience in one of the...More

Reviewed October 10, 2018 via mobile

I was v pleased with the efficiency explanations and rational and patience in organizing my time in Italy. Enrico answered my numerous emails and together we planned a tight schedule which met my requests of activities. My touring experience in Rome and its surrounds was...More

Date of experience: October 2018
Thank mmjtruesdale
Francesca M, Responsabile relazioni pubbliche at ItalyXP, responded to this reviewResponded 4 weeks ago

Hi, that's great to hear you enjoyed the tours and our organization. Reviews like this make us proud of our job and of our team. We will for sure let Enrico, Marco, Giuliano and Francesco about your appreciation! Looking forward to welcoming you back to...More

Reviewed October 9, 2018 via mobile

We booked the Pisa 1/2 day tour from Florence, and payed extra for both of us for Hotel Pick Up. What a waste of money. A black van screeched up to the hotel 1/2 an hour after it was meant to be there, a guy...More

Date of experience: September 2018
Thank wanderlust_duck
Francesca M, Responsabile relazioni pubbliche at ItalyXP, responded to this reviewResponded 4 weeks ago

Dear Sarah, we tried to contact you to express our apologies for disappointing your expectations about the tour. We forwarded your complaint to our local partner who operates the service to investigate about that, especially regarding the pick up delay and the bus conditions, completely...More

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Questions & Answers
Ask a question
mulliganperalta
March 13, 2018|
Answer
Response from rickmB9191AL | Reviewed this property |
Yes, all services are subcontracted. Do not know what consumer legal protections are under Italian law
0
Votes
mulliganperalta
March 13, 2018|
Answer
Response from CityPrincess_12 | Reviewed this property |
No sorry.
0
Votes
David O
August 2, 2017|
AnswerShow all 10 answers
Response from jandaveh | Reviewed this property |
It is usual to pay in full when booking a tour,we used this company in Venice and had no problem at all.
2
Votes
Travel Forum Posts
TrueNorth807
Toronto, Canada
Tour Operators in Sicily (3 Replies)
I have been looking at several tours which are 8 days and 7 nights, but I am not familiar with any of the tour companies. Can you suggest a tour operator? I was looking at one by ItalyXP and also one by Secrets of Sicily. The dates and itinerary are perfect but I am reluctant to book with a company that I can't find any info on. Thanks
June 22, 2016|
Response fromSaveVale|
Hi here you can find reviews for ItalyXP.com, they are great! https://www.tripadvisor.co.nz/Attraction_Rev… ciao
Wendy P
ItalyXP.com! Full day Tour by high speed train from Rome to (8 Replies)
ItalyXP.com! Full day Tour by high speed train from Rome to Florence, Looking to take this excursion on our own .Anyone have any input on the tour company or the tour.TIA
August 26, 2018|
Response fromelstravels|
It seems like a lot of money to pay for something you could so easily do on your own for a lot less. If you are willing to commit to a date and time for travel in advance, as you would be if you took this tour, you can purchase the train tickets for as little as 10 euro each way. Even if you waited until the last minute to buy your ticket it would only be just under 100 euro round trip vs. 170 euro for the tour. The extra benefits you get (pick up from your hotel, but not return, entrance...More