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Carrani Tours

#114 of 737 Tours in Rome
Certificate of Excellence
Neighborhood:
Esquilino
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Address: Via V. E. Orlando, 95, 00159 Rome, Italy
Phone Number:
+39 06 474 2501
Website
Description:

Carrani Tours | Italian DMC since 1925

Carrani Tours offers products and...

Carrani Tours | Italian DMC since 1925

Carrani Tours offers products and services throughout the entire territory of Italy operating with passion and professionalism.

Providing travel solutions for individuals and groups, specializing in the cities of art with attention to culture, history and regional gastronomy, incentive travel, leisure travel, guided visits in special interest destinations, conferences and events.

In 2012 the Company received special benefits under the new Partnership Agreement with the Vatican Museum and, in 2014, Gray Line selected it as its exclusive tour operator for the city of Rome.

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Book In Advance
More Info
$62.79*
and up
Skip the Line: Colosseum, Roman Forum and Palatine Hill Tour
More Info
$143.98*
and up
Small-Group Cooking Lesson in Roman Countryside
More Info
$35.72*
and up
Skip-the-line Access to Vatican Museums and Sistine Chapel

TripAdvisor Reviewer Highlights

Read all 1,104 reviews
Visitor rating
  • 308
    Excellent
  • 191
    Very good
  • 90
    Average
  • 42
    Poor
  • 132
    Terrible
Vatican museums and St Peters

Did a Vatican tour. Can't remember the guides name but she was knowledgeable and interesting. Spoke good English and easy to understand. We skipped the queues for museums and... read more

4 of 5 bubblesReviewed 2 days ago
thegambler
,
UK
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1,104 Reviews from our TripAdvisor Community

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Showing 763: English reviews
UK
Level Contributor
40 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed 2 days ago NEW

Did a Vatican tour. Can't remember the guides name but she was knowledgeable and interesting. Spoke good English and easy to understand. We skipped the queues for museums and basilica. Thoroughly enjoyed the tour. Thought the group was big (23 of us) but actually didn't matter. Would have liked to go in Pinacoteca gallery.

Helpful?
Thank thegambler
Melbourne, Australia
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago

We spent the day with Rogelio and our local tour guide Connie on an english speaking tour of Pompeii and Naples. We had to confirm our booking the day before and we rang the number on the voucher. The lady who answered only spoke Italian and hung up on me when I asked her if she spoke English. On the... More 

Helpful?
Thank Sarah V
Carrani_Tours, Public Relations Manager at Carrani Tours, responded to this review

Dear Sarah V, thank you for choosing Carrani Tours and for taking the time to write your nice detailed review. We are really glad you liked your experience with us and enjoyed your time in Italy thanks to Togelio and Connie. We'll certainly share with them your so positive impression, because our guests' satisfaction motivates us to go on and... More 

Level Contributor
5 reviews
4 attraction reviews
4 of 5 bubbles Reviewed 1 week ago

We have just completed the Fantasia Italia tour with Tour Manager, Miriam de Regt and found her to be exceptional in every regard- she combined a vibrant personality, great interpersonal skills, and professional organization with a deep knowledge of the Italian People, Landscape, History and Culture. We enjoyed Mirjam's stories, descriptions of the sites and the land and the history,... More 

Helpful?
Thank Rona_Michels
Carrani_Tours, Public Relations Manager at Carrani Tours, responded to this review

Dear Rona_Michels, thank you so much for choosing us and for sharing such a wonderful review! We are delighted to read you deeply enojed your tour with us and appreciated our brilliant Miriam and Franco. Our goal is always to be both friendly and professional, to ensure our guests the best experience of Italy. We'll certainly share with Miriam and... More 

Madrid
Level Contributor
6 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 1 week ago

I booked with Carrani Tours/Viator and was very disappointed. Perhaps we were just unlucky. We got a terrible inexperienced tour guide with broken english, and he basically ruined our day. I understand people start somewhere...but i dont expect to prearrange our tour, paying top dolor with Viator and then get left to change on their sub contracting a third party... More 

Helpful?
Thank Mary W
Carrani_Tours, Public Relations Manager at Carrani Tours, responded to this review

Dear Mary W, thank you for choosing our service and for sharing your review here on Tripadvisor. We are deeply sorry that your experience with us didn't meet your expectations. It's the first time we read such a bad note about a guide of ours. Could you send us an email with your name and all the details about your... More 

Boston, Massachusetts
Level Contributor
39 reviews
10 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago

We booked two Carrani Tours. 1. Vatican: We were at the appointed place ten minutes early and we waited 20 minutes before someone showed up. He was in no way visually a Carrani tour guide (ie: no Carrani badge, shirt, hat, banner, lanyard) but he had our names on a small piece of paper. Our tour was good, though almost... More 

Helpful?
1 Thank Jerrisland
Carrani_Tours, Public Relations Manager at Carrani Tours, responded to this review

Dear Jerrisland, thank you for choosing Carrani Tours and for taking the time to write your review. We are sorry you didn't enjoy your tour. Guests' satisfaction is our first goal, so we apologize for any inconvenience you've encountered. About subbing out, instead, Carrani Tours produces the tours and then Grayline - I Love Rome meets directly the guests: this... More 

Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Don't waste your money! They have no customer service for such an expensive service. We got lost finding the location and they marked us as a no show just for some tickets not a tour mind you. Our voucher from them said we had the entire day.

Helpful?
1 Thank gdclark77
Carrani_Tours, Public Relations Manager at Carrani Tours, responded to this review

Dear gdclark77, thank you for choosing GrayLine - I Love Rome and for sharing your review here on Tripadvisor. We are sorry for any inconvenience you experienced, but we need to be on time for all our guests. Please, try to contact our customer service again. Thank you so much for your time. Arrivederci More 

Level Contributor
2 reviews
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 3 weeks ago

This was our first adventure in Rome. The van picked us up from the hotel promptly at 2 but when we arrived at the Colosseum we had to wait for about 45 minutes because there were participants who showed up late. Our tour guide was an older Italian gentleman who was very knowledgeable and let us in on some secrets... More 

Helpful?
1 Thank Jolie R
Carrani_Tours, Public Relations Manager at Carrani Tours, responded to this review

Dear Jolie R, thank you so much for choosing Carrani Tours and for sharing your nice review here on Tripadvisor. We are really glad you enjoyed your experience in Rome and the time spent with us. We are proud of our brilliant guides. We are sorry, instead, for any inconvenience. We look forward to welcoming you back in Rome soon,... More 

1 review
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed December 12, 2016

Vatican, Colosseum and Roman Forum Tour. The tour started off pretty average. We were ready in the lobby at the time we were specified but they ended up being 45-60 minutes late. Felt like we were forgotten as such. Carrani Tour management are to blame. The guides though were incredible. First of Rita took us into Vatican city. She was... More 

Helpful?
1 Thank Yasmin C
Carrani_Tours, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear Yasmin C, thank you for choosing us and for posting such a glowing review about your time with Rita and Stefano. We always try to be both friendly and professional. So, we are really glad you enjoyed a lot your trip and you lived a great experience with us. We are deeply sorry, instead, for any inconvenience at the... More 

Quebec City, Quebec
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 18, 2016

Rooms were excellent at Delfino and Grand Hotel Mediterraneo but at Rome Garden, the room was too small and not convenient; it was Noisy too. The tour guide was very very good and efficient and the bus driver excellent.

Review collected in partnership with this attraction

Helpful?
1 Thank lcloutier48
Carrani_DMCsince1925, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear lcloutier48, first of all thanks for choosing us and for taking the time to review your last experiences here on Tripadvisor. We are glad to hear you enjoyed our tour and had a great journey. We are really happy you appreciated our team, too. We are sorry, instead, that Rome Garden's room didn't meet your expectations. Of course, we... More 

Morristown, New Jersey
Level Contributor
4 reviews
1 of 5 bubbles Reviewed November 15, 2016

I have never been so disappointed in an expensive tour as this one. While we were 15 minutes late for an all day tour, Carrani was unable to work with us, saying that we could meet up with the tour at 12:15. They DID NOT pick us up at our hotel, as per the description! We were very lucky that... More 

Helpful?
Thank JerseyFam747
Carrani_DMCsince1925, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear JerseyFam747, first of all, thank you for taking the time to review your experience with us on Tripadvisor. We are deeply sorry to hear that our tour didn't meet your expectations and that your experience didn't live up to our reputation. We’re disheartened to read your words, as guests' satisfaction is our main goal. This is the reason why... More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?

Staying in Esquilino

Neighborhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighborhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighborhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic center. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.
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