Carrani Tours
Carrani Tours
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About
Carrani Tours | Italian DMC since 1925 Carrani Tours offers products and services all over Italy with great passion and professionalism. We offer travel solutions for individuals and groups, with a special focus on the cities of art and their culture and history. We have great expertise in regional gastronomy, incentive travel, leisure travel, guided visits in special interest destinations, conferences and events. Since 2012, the Company has been benefiting from the exclusive Partnership Agreement with the Vatican Museums and, in 2014, Gray Line selected us as their exclusive operator for any activity and experience in and from Rome.
Rome, Lazio, Italy

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(91 reviews)
(17 reviews)
(20 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

4.0
4.0 of 5 bubbles1,539 reviews
Excellent
704
Very good
356
Average
135
Poor
114
Terrible
230

12Adam12
Mackay, Australia27 contributions
5.0 of 5 bubbles
Jan 2020
This full day private tour took in the Colosseum, Romal Forum, Vatican city including St Peter's Basillica, Sistine Chapel, Vatican Museum. This is the ONLY way to see all of this in a day! Tour guide and driver with skip the line tickets all prearranged.
So much to see - it was great.
Our guide Olga was super knowledgeable and knew all the tricks about how to get around - I felt like I was at school and learned so much
Thank you for a wonderful day - we couldn't have been happier with the tour!
Written January 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

AusPom
Brisbane10 contributions
4.0 of 5 bubbles
Jan 2020 • Family
Pompei Day Trip from Rome
Our family of four (C: 8 and 10) had an enjoyable and an informative day trip to Pompei. 13hrs door to door but it didn’t feel like it. Alessia was a wonderful host making us feel welcome from the start and attentive through the day. Franco’s driving was safe and he got us back to Rome earlier than expected.
We did not feel rushed at any point in the tour and the 2 hour walking tour in Pompei was sufficient for my children.
The restaurant for lunch also catered for our daughter’s food allergies as Alessia advised them in advance on our behalf.
A few aspects which we would change but did not spoil the overall day: the visit to the Coral and shell cameo factory felt like we were just being funnelled through a shop and I think the radios may need to be upgraded as the sound quality was not as sharp as other walking tours I have done.
Written January 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Grace A
3 contributions
3.0 of 5 bubbles
Jul 2021 • Family
We went on the Vatican Museum and Sistine Chapel tour with tour guide Rita. She was very friendly and made us feel welcome. She was also very knowledgeable. My only issue would be that it was very difficult to understand her in the headsets in some parts of the Vatican museum without readjusting the headset multiple times and when you were close to her it almost caused a lot of echo in your ear. Although the tour ran on time, it was a little frustrating that when we would walk somewhere she would actually stop moving as she talked to people in the group with the rest of the group right behind her which made me feel like I was going to accidentally run into her. We also were told about the Sistine chapel elements before even going into the Vatican museum which made it difficult to remember all the things she pointed out about the chapel about an hour beforehand. Overall, we did really enjoy our tour though.
Written July 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, thanks for your contribution, we love to read our guests' reviews in order to take their experiences into account. The headphones are provided by the Vatican, we will inform them about this malfunctioning in order to avoid such problems in the future. Thank you also for the feedback about the description of the Sistine Chapel that was made one hour ahead, we will share this with our Guides coordinator in order to make experiences smoother. Kind regards, the Gray Line I Love Rome Team
Written December 27, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Montgomery Johnson
9 contributions
2.0 of 5 bubbles
Jan 2020
Our tour of the Vatican is impressive as such, for the art and monuments.
The driver arrived 40 minutes before the scheduled time and we had to leave with out breakfast. He drove as around picking up other passengers to drop us off in another hotel. We had to walk to Risorgimento Plaza which is 5 minutes away from our hotel, we might as well had walked there in the beginning.
The driver told us, very unpolitely "get off get off!", we didn't know if he was referring to another couple or us.
Then the guides walked us to the plaza, crossing the streets the traffic light changed, and we were left behind.
The guide was rather presumptuos and sarcastic, and smoked during our tour, lack of respect in an already heavily smoking city.
Written January 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, so sorry to read this report of your day - we're sorry your experience didn't match what you were expecting and all didn't go smoothly. Our pickup service is indeed a shared service and sometimes it is easier to reach our Vatican Museums meeting point by oneself than taking the shuttle, depending on where the hotel is located - in fact, we provide a Google map on our websites so one can check what is more convenient opting for. As for your tour guide, we had no idea there are guides who smoke, we do not encourage or support such behaviors on tours. We'll send out a communication to remind all our staff of local guides that smoking is not allowed. Thank you for your review and contribution. We hope you'll give us another chance and try another tour with us, we bet it would meet your expectations. Best regards, the Gray Line I Love Rome Team
Written February 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Susanne
Aarhus, Denmark2 contributions
5.0 of 5 bubbles
Oct 2020
We had a really good tour around The Vatican including all the museums. Our guide Rita gave us a very interesting and informative tour. It was at times very difficult having a face mask on all the time but she was able to give us the best tour even with a mask.
Thank you very much, Rita

Eskild og Susanne
Written October 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Eva Lawler
Dublin, Ireland3 contributions
5.0 of 5 bubbles
Nov 2021
My husband and I had an amazing experience on our Vatican Museum and Sistine Chapel Tour.Fabio is excellent.He is very knowledgeable about every piece of art and artifact inside the museum.There's never a dull moment. He is funny and very patient. If you want to explore Vatican Museum and want to know more of the history,I highly recommend this tour with a small group.
Written November 21, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest, thank you for the awesome review. We are glad you had a good experience with our talented guide Fabio. We hope to have you back in Rome soon. Kind regards, the Carrani Tours team
Written March 16, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kathy D
3 contributions
5.0 of 5 bubbles
Jun 2022
We booked a 2-day tour through Get Your Guide to visit Naples, Pompeii, Sorrento and Capri. They channeled the trip to Carrani Tours. I was beyond impressed with their communication and organization. We had a few different style tours on our original bus, and they managed to get everyone where they needed to be while providing top notch guides. We had Paola in Napoli/Pompeii and Simona in Capri. They were wonderful!! Also, all the food that was included in the tour and the hotel we stayed at we all top rate. No complaints at all and we had so much fun! I would recommend this company any time!!!
Written August 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear customer, thanks so much for your rating and for commending your tour guides for their great work! We're also happy you find the overall experience pleasant for an organizational and communicative point of view! Best regards, Gray Line Rome Reviews Team
Written August 3, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ramzan rob
Vancouver, Canada14 contributions
1.0 of 5 bubbles
Mar 2023 • Family
Read the fine print, they wont give any refund, will not reschedule or give any travel credit for missed or any changes with the original iterinary tour. No matter whats the reason if its health related or any safety concerns to your upcoming vacation. You will loose your hard earned money once you have paid you are committed to go no matter what's the reason. No rebooking or cany cancelation will be accepted. It's on their fine print. Be aware!
Written March 13, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear customer, our tours usually have a 24 hours cancellation policy which is indicated online as well as on the reservation confirmation email as you say. Under extreme circumstances, our Booking Team always attempts to relocate our guests or postpone the tour for another available time slot/day. However, late cancellations or no-shows usually incur a penalty, as per our policy. Sorry you weren't able to attend. Should you wat to discuss the issue further, you can send us an email to feedbackteam@graylinerome.it providing your booking code. Best regards, Carrani Tours Gray Line Rome Feedbacks Team
Written April 6, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Anne Marie R
1 contribution
4.0 of 5 bubbles
Sep 2023 • Friends
Italy is so beautiful and there was so much to do and see. Our tour guide, Patrizia, was very knowledgeable, organized, clear in Italian and English, friendly and patient. My friend and I thought the group was too large for this type of tour (52-54 people). The itinerary was packed with lots of activities and not enough rest or leisure time. Early morning and long days made it exhausting and impossible to spend time on our own. After Patrizia's part of the tour was over, there was confusion at times with buses, transfers, hotel stays, etc. The guides were not as clear in communicating the itinerary for the day, meeting times, etc. The information on the first itinerary was different to that given upon arrival in Italy and we were unaware that transportation was not provided for some of the excursions. Also, 18 meals were mentioned in our package, but we only had 16. I prefer better communication when doing a trip of this type as I rely on clear information to prepare for a tour in a foreign country. In spite of this, we saw much beauty, met many people, experienced culture and made a great time of it.
Written October 6, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thank you for taking the time to share your feedback about your recent trip to Italy. We're thrilled to hear that you found the country beautiful and enjoyed the wealth of activities available. We appreciate your kind words about our tour guide, Patrizia. It's wonderful to hear that her knowledge, organization, and language skills made a positive impact on your experience. We understand your concerns regarding the group size and the packed itinerary. We apologize if this affected your ability to have sufficient rest or leisure time. Your feedback is crucial for us to address areas of improvement, particularly in communication and coordination during transfers and hotel stays. We regret any confusion caused by discrepancies in the initial and on-site itineraries, as well as the discrepancy in the number of meals provided. We are committed to enhancing our communication processes to ensure that future travelers have accurate and comprehensive information about their tours. Your positive attitude shines through in your review, and we're delighted to hear that despite the challenges, you were able to appreciate the beauty of Italy, connect with people, and immerse yourself in the culture. We value your feedback as it helps us refine our services for future travelers. We hope that, overall, you have wonderful memories from your time in Italy, and we would be honored to have the opportunity to welcome you back on another journey in the future. Regards, Carrani Tours
Written November 10, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jennifer G
13 contributions
5.0 of 5 bubbles
Apr 2022 • Family
We had a great experience with Carrani Tours. At the last minute we needed someone to drive us from Florence to Panzano. All we needed was a ride but got so much
more. Alessandro not only drove us through the beautiful Tuscany countryside but he made some stops so we could get great pics and shared a lot of history with us along the way. Highly recommend!
Written April 9, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Jennifer, it was a pleasure serving you the best way possible. That's our mission and daily endeavor. We offer a number of escorted tours in Italy and infinite combinartions of private solutions... Virtually everything can be arranged, and we tend to be very flexible and available to any needs. Thanks for reachiung out and reviewing us. Best regards, Carrani Tours Reviews Team
Written May 20, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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