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Carrani Tours

#116 of 721 Tours in Rome
Certificate of Excellence
Neighborhood:
Esquilino
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Address: Via V. E. Orlando, 95, 00159 Rome, Italy
Phone Number: +39 06 474 2501
Website
Description:

Carrani Tours | Italian DMC since 1925

Carrani Tours offers products and...

Carrani Tours | Italian DMC since 1925

Carrani Tours offers products and services throughout the entire territory of Italy operating with passion and professionalism.

Providing travel solutions for individuals and groups, specializing in the cities of art with attention to culture, history and regional gastronomy, incentive travel, leisure travel, guided visits in special interest destinations, conferences and events.

In 2012 the Company received special benefits under the new Partnership Agreement with the Vatican Museum and, in 2014, Gray Line selected it as its exclusive tour operator for the city of Rome.

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Book In Advance
More Info
$65*
and up
Skip the Line: Colosseum, Roman Forum and Palatine Hill Tour
More Info
$50*
and up
Panoramic Rome by Night Tour
More Info
$17*
and up
Shared Arrival Transfer: Fiumicino Airport to Rome Hotels

TripAdvisor Reviewer Highlights

Read all 995 reviews
Visitor rating
  • 286
    Excellent
  • 179
    Very good
  • 89
    Average
  • 37
    Poor
  • 122
    Terrible
Vatican and Colosseum

Carrani tour guides were great. We had Sylvie guide us through the Colosseum. The tour was thorough and interesting and Sylvie made sure everyone could hear and understand and... read more

4 of 5 starsReviewed 3 weeks ago
Ruthtownsendlaw
via mobile
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995 Reviews from our TripAdvisor Community

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Showing 713: English reviews
Level Contributor
27 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I took the 2-day Naples, Pompeii, and Capri tour with overnight stay in Sorrento from Rome. I will start by saying the sites of this tour are wonderful and a must if you have the time for a two day excursion from Rome. That being said, I would not choose this company to experience these sites again. I did not... More 

Helpful?
Thank geauxsaintsfan
Carrani_Tours, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear Geauxsaintsfan, thanks for taking the time to write such a detailed review regarding your last experience with us here on trip advisor. It is always a great thing to hear from our guests as you all provide us help us gauge what we do well and what we can improve upon. We apologize for any inconvenience occurred during your... More 

Level Contributor
3 reviews
2 of 5 stars Reviewed 1 week ago via mobile

I booked a day trip to Capri with Carrani tours I sent an email to confirm the meeting point and ask for directions but I didn't get a reply for 3 days in which they could not find my booking. I went to the office to confirm the meeting point and due to the email I decided not to opt... More 

Helpful?
Thank Kananrau
Carrani_Tours, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear Kananrau, first of all thank you for taking the time to review your last experience with us here on tripadvisor. We are sorry to hear you didn't enjoy our tour and be sure that we take our guests feedback very seriously and always aim to improve our service. Regarding the delay and the behaviour of our staff members we... More 

Toronto, Canada
Level Contributor
7 reviews
5 attraction reviews
3 of 5 stars Reviewed 2 weeks ago

I didn't get my hotel pick up for my trip to Florence on July 7, 2016, but I went to their office and nearly missed my trip. They should have someone working on email to remind the trips for the clientele. Also, they should have a blocked of train cars dedicated for group tours, so that the tourist would have... More 

Helpful?
Thank RD D
Carrani_Tours, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear RD, first of all thanks for your sincere review about us here on trip advisor. We are sorry to hear you didn't fully enjoyed our day trip to Florence as it is one of the most popular tour amongst our clientele. As you know, our guests can choose hotel pick up and it is one of the most comfortable... More 

Mill Creek, Washington
Level Contributor
27 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

From the start the guides transmitter was breaking up, but when we complained we were given excuses. The batteries on my receiver were dead, I got a new receiver before we left. During the tour another recriver went silent and the guide said ahe had a set of spare batteries but they were her spares and so the guest lost... More 

Helpful?
Thank bareynolds3
Carrani_Tours, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear Bareynolds3, first of all thanks for choosing us while in the Eternal City and for taking the time to review your last experiences here on trip advisor. We are glad to hear you enjoyed our tour to Florence and had a great experience. Regarding the issue with the audio guide system, we are sorry but please note that the... More 

California
1 review
1 of 5 stars Reviewed 2 weeks ago

AVOID THEIR NIGHT TOUR. You may end up driving around lost in Rome for 2+ hours in the middle of the night and end up having to walk back to your hotel. This tour is not safe. About half of the "Night Tour" is pretty decent. You drive by several monuments at night and they look quite beautiful. You stop... More 

Helpful?
Thank jschek
Carrani_Tours, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear jschek, thanks for taking the time to leave your feedback here on TripAdvisor and for choosing us while in Rome. We are sorry to read your disappointment but we would like to clarify that the service you booked with us provides a panoramic night tour of Rome major attractions and ends with a nice stroll on the cobbled streets... More 

Melbourne, Australia
Level Contributor
7 reviews
6 attraction reviews
common_n_attraction_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our tour guide Sylvia was brilliant. Extremely knowledgeable re the whole site, answered questions readily and engaged with the group. Initially was a little concerned as it seemed semi organised, but once we saw Sylvia's smiling face was immediately relieved. Very hot but we stopped at drinking fountains a couple of times, and heaps of opportunities for pictures. The guide... More 

Helpful?
Thank Barbara H
Carrani_Tours, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear Barbara, first of all thanks for your amazing review about your experience with us. We are happy to hear you enjoyed our services and our friendly staff and we are proud of Silvia for making the tour so smooth and interesting and we'll certainly pass your comments to her. Our aim is to deliver a great experience to all... More 

Level Contributor
12 reviews
common_n_attraction_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Rome by Night Tour-1/5 Pathetic management by the Carrani staff. Avoid going with them at all costs. 1) Sightseeing- 2.5 hour bus and walking tour around the key locales in Rome. The locations chosen were fine but the sights shortlisted for guests to get off from the bus and click pictures were completely warped. Major stops like the beautiful flea... More 

Helpful?
1 Thank vandanamehra216
Carrani_Tours, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear vandanamehra216, first of all thank you for taking the time to review your last experience with us here on tripadvisor. We are sorry to hear you didn't enjoy our tour and be sure that we take our guests feedback very seriously and always aim to improve our service. Regarding the behaviour of our staff members we will further investigate... More 

Charlottetown, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I were recently on a bus tour in Italy. Our tour quide was Mirjam De Regt this lady was just great,she was full of energy and also was very well studied. She made our trip fantastic and we felt very secure with her. She made a point to keep an eye on all her tour group and... More 

Helpful?
Thank rayandgen
Carrani_Tours, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear rayandgen, Thank you very much for your precious time devoted to write a kind review and share your experience with other travelers here on TripAdvisor. We are delighted to hear you had such a fantastic time with us and the overall experience was excellent. Thanks again for joining us. We cannot wait to have you in one of our... More 

North Smithfield, Rhode Island
Level Contributor
14 reviews
5 attraction reviews
common_n_attraction_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 3 weeks ago

My family booked an Underground Night Tour of the Colosseum through Expedia. I made my reservations in March for a June 17th tour during our two day visit to Rome. Approximately four days before our trip I receive an email from a lady named Silvia at Carrani Tours stating that I would not be able to take my tour because... More 

Helpful?
Thank MikeDen
Carrani_Tours, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear MikeDen, We're very sorry to hear that our tour let you down and your experience didn't live up to our reputation. We’re disheartened to read your words, as guest satisfaction is our main goal. We certainly take your comment into consideration as we are constantly looking for new ways to improve our service. We apologize for the inconvenience you... More 

Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago via mobile

Carrani tour guides were great. We had Sylvie guide us through the Colosseum. The tour was thorough and interesting and Sylvie made sure everyone could hear and understand and offered options for those who couldn't physically complete all sections of the tour. We had another knowledgable and caring guide- Roberta- for our tour of the Vatican. She was also fantastic... More 

Helpful?
Thank Ruthtownsendlaw
Carrani_Tours, Responsabile relazioni pubbliche at Carrani Tours, responded to this review

Dear Ruthtownsendlaw, we are thrilled to read your amazing feedback about Carrani Tours on trip advisor. We are very proud to hear you loved our tours and staff and the overall service was excellent. Thanks so much for recommending us to fellow travelers and we look forward to host you again during your next trip to the Eternal City. Kindest... More 

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Questions & Answers

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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
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Staying in Esquilino

Neighborhood Profile
Esquilino
Old school vibe from the very beginning is the only way to describe the Esquilino neighborhood. The Esquilino takes pride in being one of the oldest areas in Rome for its key location on one of the city’s famous seven hills. From an ancient neighborhood to its modern incarnation as a multicultural hub, Esquilino always has something going on—polyglot vendors debate street artists while kids play pick-up basketball games. Look around you: this area isn’t like the historic center. Liberty architecture, large piazzas, and long boulevards mix with archaic arches, secret side alleys, and beautiful churches like Santa Maria Maggiore.
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