My family booked the Rome All In One Day during a cruise port stop. With only one day at port, we were so excited that we would be able to see the Colosseum and tour the Vatican City. We had a great golf cart guide who did an excellent tour of Rome and the Colosseum. Pino was exceptional in providing a wonderful tour of Vatican City even though he was given such a time constraint. If it wasn't for these two guides, I would have rated it a 1 star. We didn't receive the value of the cost of the tour.
During the numerous correspondence before the cruise, I was very concerned that we could not have enough time to do the Colosseum and Vatican City tours. I was clear that I would like to shorten the golf cart tour in order to ensure we have enough time to visit the Colosseum and Vatican City and still be back to the cruise port at 6pm. I was assured that it would only take 45 mins to drive back to the port. I understand that the traffic was busy that day.
However, knowing that it would take 1hr30 mins to get back to the cruise port that day (not the usual 45 mins as I was reassured), we should have been told that we would need to adjust the golf tour. Instead, we were told to have a leisure lunch after the golf tour. After lunch, we arrived back to their office and waited a bit longer. Again, we weren't told there was a time issue.
It wasn't until we arrive at the Vatican City that we realized, we had a short time there. Pino was very good and was able to get us through most of the tour, but it was clear that he was forced to rush the tour. Fortunately, he was able to move us through the lines quickly. If it wasn't for his expertise, we would have seen very little of the sights.
It's not the fault of My Best Tour that traffic was extremely busy that day, but it is their fault for not informing us and adjust accordingly. If we had know, we would have asked to make sure we focused on what was important to us - Colosseum and the Vatican City (as I mentioned in my correspondences). Given the proper time, I'm sure Pino would have showed us much more and we would have been able to enjoy the tour instead of feeling dissatisfied.
I would highly recommend their tour guides, but we were very disappointed with the coordination and scheduling. This could have been avoided if they worked to ensure that the main focus - Colosseum and the Vatican City tour was provided the appropriate time to enjoy the tour.