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Roman Walks - Archaeological Walking Tours ‑ CLOSED

Rome, Italy
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Roman Walks - Archaeological Walking Tours
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BoardingPass624952 wrote a review Aug 2019
1 contribution
Claudia Pinci is the worst tour guide I have ever encountered. Let me explain; On May 15, 2019 I contacted ms. Pinci through vayable.com a site that allows you you to select a local tour guide. Her CV was excellent. She answered my initial query as to her qualifications and ability to be our tour guide using the SUPER ticket tour of the Roman Forum and houses on the Palatine Hill, about a two and a half hour tour for June 8, 2019. She offered to purchase and pick up the tickets. I gave her my credit card number. She bought the four tickets. (My credit card was charged for the correct amount I have not seen the tickets) During the next two weeks she and I spoke concerning details of the tour. We spoke by email through the Vayable website. She wrote me to meet at the Main Gate Box Office of the Forum. at 1000 June 8. On June 8 I Sent four messages to Her WhatsApp phone advising of our traveling/arrival time: 0757, 0855, 0909 & our 0938 arrival time at Main Gate Box Office entrance to Forum. None of these messages were acknowledged by her. The last WhatsApp message was at 1038 when we left a No Show review to Vayable. We then left to try and salvage our last day together in Rome. After a tour of St Peters we had lunch and then walked over to tour Castle Sant’ Angelo. While touring there my phone rang it was ms Pinci wanting to know why I did not show up for the tour! Her call to me was after 1300! She said she had waited for two hours and that I had gone to the wrong entrance! I explained we arrived and waited for her at 0938 at the Forum Main Gate & Box Office, we asked half a dozen tour guides if they were her, we asked employees if there was another Main Gate & Ticket Office (NO). We phoned her several times while waiting. No answer. She indignantly stated “IT WAS NOT MY FAULT” because her phone had broken. She was unable to borrow a colleagues phone, and repeated it was not her fault, that her phone had just broke. (NB: On July 17 she said that her phone had broken on June 7! And somehow just got it repaired Saturday afternoon!!) I told her that she needed to accept responsibility for this and that we were finishing our tour and remaining time together before leaving for the USA the following day. I would call her Monday then hopefully she would accept responsibility and we could mutually resolve this matter. Sadly that was not and has not been the case. I haven spoken to several people at Coopculture that asked me for information and, hoping to somehow extend the use of the tickets I tried to get the information from ms Pinci. She has refused all requests. She even sent me ticket numbers that did not exist in the Coopculture system. She has refused to mail me the my tickets that I paid for. She has refused to send the credit card receipt to me. And she refused to accept any personal responsibility for not showing up for this tour. I blame vayable.com as they have not vetted ms pinci nor advised her of her past reviews.This is her second (posted) NO SHOW I would not recommend ms Pinci, nor vayable.com to arrange any guide service. I can only hope others will learn from my mistake. George Stinson
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Date of experience: June 2019
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Rachel meyer wrote a review Jun 2019
1 contribution
Claudia Pinci was a no show. She did not answer her phone or respond to many emails. Credit card charged for tickets
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Date of experience: June 2019
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maya2727 wrote a review Jul 2018
Boston, Massachusetts7 contributions2 helpful votes
Our group of 5 was sorely disappointed in Claudia’s Ancient Rome tour, even though we had read good reviews on TripAdvisor. Claudia was distracted and tired. She shared no new information with us and in fact told us a few things we knew to be incorrect. It was far below the quality we expected from an archaeologist and even a layperson tour guide. We stopped our tour in the middle, said goodbye to Claudia and visited the Forum ourselves. We also cancelled a Hidden Rome tour we had scheduled with her. In addition, Claudia’s command of English was not strong. We do not recommend this tour at all. We rarely leave critical reviews about anything but felt the need to inform others about our experience.
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Date of experience: July 2018
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forrestal_colin wrote a review Jan 2017
Winnersh, United Kingdom35 contributions6 helpful votes
My guide was Claudia Pinci of Roman Trails (formerly Roman Walks) apart from being a Greco Roman archaeologist, she is Roman born and passionate and extremely knowledgeable about the city of Rome. The tours of the Forum, Palatine and Coliseum were full of interesting details and facts that I would have missed even though I am also an archaeologist though a Geoarchaeologists, so I found the construction techniques of great interest and Claudia could assist. The walking tour that included the Pyramid area, Tiber Island and Trastevere was fascinating and interesting as well as showing different aspects of the Roman and Medieval Rome. Tiber island's 3000 year association with healing was great as was the River Tiber. I wish Claudia had been available when I visited Ostia as I feel I would have got a lot more out of my visit there. In conclusion Claudia is an excellent, friendly and knowledgable guide whose English is also very good and he guiding great value for your money.
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Date of experience: December 2016
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Margaret M wrote a review Jun 2016
Adelaide, Australia51 contributions17 helpful votes
A fantastic and informative walking tour by a very experienced tour guide (also an archeologist) enjoyed every minute. There was a lot of walking so take water.
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Date of experience: May 2016
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