Wine Tastings
3 hours
Free cancellation
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Recommended by 96% of travelers
96% of reviewers gave this product a bubble rating of 4 or higher.
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The Roman Guy
The Roman Guy
4.5
City ToursCultural ToursHistorical & Heritage ToursWalking ToursSightseeing Tours
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About
The Roman Guy is a tour company that offers walking, driving, bike and food tours in Italy. We pride ourselves on our ability to bypass lines and enter museums in exclusive ways. We are an educated and fun team that loves Italy and enjoys working in tourism. Our team of tour guides and staff are Italian & American, but all speak amazing English. We have tours available in Rome, Florence and Venice. We also offer a number of day trips including Amalfi, Pompeii, Chiantii Hills and Pisa.
Rome, Lazio, Italy
Awards
Travelers' Choice
2024
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Improve this listingTours and Tickets by The Roman Guy
Day Trips
6+ hours
Free cancellation
Free Cancellation up to 4 days in advance
Recommended by 91% of travelers
91% of reviewers gave this product a bubble rating of 4 or higher.
from
$135
per adult
Half-day Tours
3 hours
Free cancellation
Not sure? You can cancel this reservation up to 24 hours in advance for a full refund.
from
$52
per adult
Half-day Tours
3 hours
Free cancellation
Not sure? You can cancel this reservation up to 24 hours in advance for a full refund.
from
$56
per adult
Private and Luxury
3 hours
Free cancellation
Free Cancellation up to 4 days in advance
Recommended by 91% of travelers
91% of reviewers gave this product a bubble rating of 4 or higher.
from
$75
per adult
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
6,630 reviews
Excellent
5,760
Very good
453
Average
126
Poor
91
Terrible
200
Kinnery C
Chattanooga, TN169 contributions
Dec 2019
Our family (me, my husband and our 5 year old daughter) signed up the early morning Vatican/Sistine chapel tour in December 2019. We thought that it would be less crowded at 7am, but we weren't the only ones who had that idea. It was definitely less crowded that during the day, but there were still a lot of people lined up for the tour. The tour size was nice - about 10 of us with one tour guide. We still had to wait in a line in the morning and it was pretty chilly given it was in late December. The tour last about two hours - they provided us with headsets so that we could hear our tour guide, which was a great way to do the tour. We went through the various halls (tapestries, etc) and went to the Sistine Chapel, which was crowded but I'm guessing not as crowded as later on during the day. We had bought our daughter a scavenger hunt book called Mission Rome which was great for her since the tour was otherwise a bit boring for her. We had certain things to find in the Sistine Chapel and as well as the Vatican which she was really interested in. So we ended up staring up at the ceiling for quite a while in the Sistine Chapel. Our tour ended outside of the Sistine Chapel, and we were free to go into the Vatican which we did afterwards. All in all, it was an interesting tour - it was still crowded in the early morning hours, but probably the best way to see it if you can wake up early enough!
Written January 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ciao Kinnery C,
Thank you for taking the time to leave your review.
We're very glad that you and your family had a relaxing and interesting day with The Tour Guy.
It was most pleasing to read you found our tour organized and that you had fun with your daughter looking for paintings in the Sistine Chapel.
We look forward to welcoming you back to Europe again in the not too distant future.
All the best,
Marco
Written January 29, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tim K
Oviedo, FL9 contributions
Jun 2019
We went in for an early guided skip the line tour with the Roman Guy. The tour provided radios with ear buds so we could hear what the guide had to say. Even though they tell you that you get in early to beat the crowds, there are still crowds. We met our guide and group which was pretty easy to find. We were outfitted with our earbuds and then waited in line to enter. The line was pretty quick and then our guide took us to places in the Vatican where we could take pictures before the "real crowds" came. Places such as the hall of maps, the Sistine chapel and many other spots where we could take pictures without hundreds of other people. They had us move quickly through some of the sites that are less crowded later in the day so we could cover those places that would be crowded later. The guide told us about each place we were in and gave us good history and described the meaning behind the art we were viewing. Many of the bits of info we would have never known without a guide. It would have been impressive without the guide but the experience was much richer because of the guide. We went in June so we were definitely in tourist season. I would recommend this tour to anyone planning on going to the Vatican for the first time. It is easy to get overwhelmed/lost by the enormity of the museums. I feel like our money was well spent by hitting the highlights. I would also say I was blown away by St Peters basilica. The guided tour brought that to life even more than its immense size and grandeur. If you don’t have time for all of the Vatican and are deciding between the Sistine chapel and St Peters basilica, my recommendation is St Peters basilica it is breathtakingly beautiful. The other places we visited were also amazing but St Peters basilica was a standout.
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Tim K,
Thank you for taking the time to submit such a detailed view in connection with your Vatican tour with The Tour Guy.
All guest feedback is extremely important to us and we appreciate your participation as it’s only through input such as your own that we can truly gauge how our services, team members and tours are perceived and experienced by our customers.
It was most pleasing to hear that overall you enjoyed your time with your tour guide and we look forward to welcoming you back to Europe again in the future.
Again, thank you,
Marco
Written March 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JLoftin
New York City, NY4 contributions
Aug 2020
My colleague and I hosted a corporate event of about 25 people with The Tour Guy and took a virtual tour of the island of Capri. Everyone who attended thought the event was terrific and said they would do it again. Our tour guide, Franco, was informative, engaging and appealed to everyone. The virtual tour had wonderful photos and videos and was interactive with various questions throughout the tour that allowed everyone to participate. The tour lasts about an hour and is very inexpensive. We would highly recommend these tours as a great platform for networking or to get together with friends virtually!
Written August 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Patrick M
2 contributions
Apr 2020 • Family
My email request for refund was quickly answered by the co-owner and CEO, Sean Finelli. He tried to convince me to reschedule, but I wanted a refund. The next day, Kate from Tour Guy sent me an email confirming the amount of my refund, but said it would take up to 90 days. Meanwhile, the other co-owner, Brandon Shaw appears to have plenty of time to accuse customers of being insensitive. They aren't answering their phone, but they seem to be available to chastise the people who have paid and not been refunded. Their excuses don't add up. They are spending more time emailing me and avoiding refunding me than the time it takes to refund.
Written May 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Patrick,
I am sure that you are aware that there is a global pandemic going on and also it's effect on tourism overall, especially in Italy.
The fact that you named 3 different people in our company, means that we are in fact, not ignoring you and trying to work with you, as well as everyone else in resolving these problems as quickly as possible.
Therefore, instead of reaching out to us multiple times, since we are giving you the same answer, it would be great if you were patient and even helped support the tourism industry by watching a virtual tour. They are highly interactive and as you can see, our customers are enjoying them very much.
Thank you
Brandon Shaw
Written May 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
OLC
2 contributions
Jun 2020
Booked in January for June travel to Italy. Due to covid-19 I cancelled at the end of March. I was promised cash refund, advised it may take 90 days, July I was informed no cash credit only. This company arbitrarily changed its cancellation policy and made it retro active to prior dated excursions. Surprised they are not facing a class action over this. Company has to be financially in trouble when they don't have funds set aside to cover excursions that have not been provided.....or are they just greedy?? Either way I will not be booking with them again. I was able to go through my credit card provider and after providing proof of Cancellation Policy I excercised my Legal right and had the sales charged back.
Written August 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Could you please reach out to us directly, stating what your name us. This way we can work with you on a solution to this problem.
We are sorry to be letting our customers down in this situation. The pandemic has hit our sector hard and fast. We would also like to apologize for the timeline inconsistencies regarding the resolution of your cancelation request. We have severely under-estimated the length of time that we would be hindered by this pandemic.
It has forced us to reach down into some of the fine print in our terms and conditions that we hoped would never see the light of day. We’ve updated our policy to the credit voucher system for future guests - which is becoming an industry standard. There will be no surprises if a pandemic or force majeure situation of this size arises again as our policy is now uniform with our response.
We deserve the 1-star review in this situation. We regret that we were not able to show you why our tours are consistently rated 5-Stars. We understand you are unhappy with credits but we are still hoping to make it up to you on your next trip. We are great at tours and terrible at pandemics.
Written September 2, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
1billh
Jacksonville, FL50 contributions
May 2020 • Friends
Buyer beware!! I purchased this tour for 10 people for July 3 2020 and paid by credit card after confirming that this was refundable. After calls and emails they finally answered and said I would only get a credit because of COVID. I explained that I would never have these 10 people on a tour again and I needed my money but they said no. I have exhausted all options and they are refusing. Do not book with this company. They don’t honor their refund policy
Written July 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are sorry to be letting our customers down in this situation. The pandemic has hit our sector hard and fast.We would also like to apologize for the timeline inconsistencies regarding the resolution of your cancelation request. We have severely under-estimated the length of time that we would be hindered by this pandemic.
It has forced us to reach down into some of the fine print in our terms and conditions that we hoped would never see the light of day. We’ve updated our policy to the credit voucher system for future guests - which is becoming an industry standard. There will be no surprises if a pandemic or force majeure situation of this size arises again as our policy is now uniform with our response.
We deserve the 1-star review in this situation. We regret that we were not able to show you why our tours are consistently rated 5-Stars. We understand you are unhappy with credits but we are still hoping to make it up to you on your next trip. We are great at tours and terrible at pandemics.
Written July 14, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jonathan D
Springfield, NJ4 contributions
Jan 2021 • Couples
19th century splendor of imperial city BUDAPEST was the best virtual tour we took so far not necessarily because of what we saw but because our tour guide Andrea Makkay was top notch. Her presentation laid a great foundation for understanding and appreciating the few sites we visited and she was thorough and upbeat. Hopefully she will be back with more tours and more Budapest and Hungarian gems!
Written January 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Duca
3 contributions
Sep 2023 • Couples
Privileged Vatican tour started 40 minutes late so we rushed trough.
We went in at 8:40 instead at 8 am which meant that we are not enterenig Musei Vaticani in front of the crowds but with the crowd. We went in late because one family in the group had troubles with their ticket so the guide decided for all of us to wait. He could have told that family that they should wait, not the entire group.
The privileged tour is not cheap and you have to come early in order to get in which my wife and I did. This was not my first time in the Vatican but it was for my wife, knowing that going around Vatican with the rest of the crowds is pointless we booked this privileged tour which allows you to enter before everyone else but that is not what we got.
We got a late entrance with all the tourists, group of 21 instead of 16, Italian guide with not that good knowledge of English, also not that good with knowledge of Vatican as well. Because we started late he rushed us trough, he failed to stop in front of many masterpices of art that he was supposed to. He fonished 40 minutes early in the end because he started late probably because he had another group of tourists. In the end it was probably my worst experience in Rome ever (I went there seven times).
We demanded a refund from The Roman Guy part of The Tour Guy and we didn’t get any response. Total Rip-off!
If you want a full Vatican experience do what I did before. Buy a regular ticket, be little early rent an audio guide for Musei Vaticani, and after that get a skip the line ticket for the Basilica. Doing so, and not paying a pricy ticket to Tour Guy you will save money for a dinner at Trastevere for example and you will be spared of the lousy Roman Guy tour experince.
We went in at 8:40 instead at 8 am which meant that we are not enterenig Musei Vaticani in front of the crowds but with the crowd. We went in late because one family in the group had troubles with their ticket so the guide decided for all of us to wait. He could have told that family that they should wait, not the entire group.
The privileged tour is not cheap and you have to come early in order to get in which my wife and I did. This was not my first time in the Vatican but it was for my wife, knowing that going around Vatican with the rest of the crowds is pointless we booked this privileged tour which allows you to enter before everyone else but that is not what we got.
We got a late entrance with all the tourists, group of 21 instead of 16, Italian guide with not that good knowledge of English, also not that good with knowledge of Vatican as well. Because we started late he rushed us trough, he failed to stop in front of many masterpices of art that he was supposed to. He fonished 40 minutes early in the end because he started late probably because he had another group of tourists. In the end it was probably my worst experience in Rome ever (I went there seven times).
We demanded a refund from The Roman Guy part of The Tour Guy and we didn’t get any response. Total Rip-off!
If you want a full Vatican experience do what I did before. Buy a regular ticket, be little early rent an audio guide for Musei Vaticani, and after that get a skip the line ticket for the Basilica. Doing so, and not paying a pricy ticket to Tour Guy you will save money for a dinner at Trastevere for example and you will be spared of the lousy Roman Guy tour experince.
Written September 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am sorry to hear about this experience. I wish I had more information from you so i could look up this tour your were assigned on. Unfortunately, the nik name does not correlate with anyone.
Written September 27, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
QuickbeamVancouver
Vancouver195 contributions
Apr 2022
BE AWARE - Be very careful if you are thinking of booking a tour with these guys. Their customer service is non existent. Some time ago we had to cancel a tour with "The Roman Guy". They refused to refund our money and would only issue a credit. We are now trying to use the credit they issued and we can't find any way to use it on their website. Over the last few weeks we have left two phone messages with them and sent three e-mails and they are refusing to respond. I will never again book a tour with this company and I would advise any potential customers to think very carefully before booking with them. Customer service with these guys just doesn't exist.
So to summarize, we had booked a tour and canceled. They refused to refund our money and would only issue a credit. Now we are trying to make use of the credit and there is no way to do so. After two phone calls and three e-mails, with no response, we have given up.
Don't make the same mistake we did. Book with someone else.
So to summarize, we had booked a tour and canceled. They refused to refund our money and would only issue a credit. Now we are trying to make use of the credit and there is no way to do so. After two phone calls and three e-mails, with no response, we have given up.
Don't make the same mistake we did. Book with someone else.
Written April 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are so very sorry to hear this was your experience. Please reach out to us so we can take care of you right away. As you can probably understand, COVID hit the travel industry the hardest and we're finally getting back to normal. We lost a lot of staff and were strained for nearly 2 years. As things pick up, we've since brought back our staff and new customer service representatives to take care of our amazing customers. More tours than ever are running and customers are enjoying their experiences with us that they've been waiting a long time to join.
We admit dealing with pandemics is not something we are very good at but we'd love to show you we are great at running tours! We'd love to have you rebook and travel to Rome with us. We'd be happy to sort this out for you and are sorry for the experience you had.
Written April 28, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mrb
Birmingham, UK4 contributions
Jun 2023
We booked the early 8am tour of the Vatican Museum and Sistine Chapel 27th June. We found the Roman Tour Guy rep really quickly and were soon directed to the correct group. Our group had the pleasure of Marina to guide us.
She quickly got the small group into the museum and started the tour - she was an excellent guide and so informative of the history of the Vatican and it's art. The museum was fairly busy but we didnt notice too much - she was always careful to allow us to have the time to take photo's etc.
I can't recommend the tour enough. It was excellent value for money and Marina was a superb guide!
Thank you
Mark & Lyndsey
She quickly got the small group into the museum and started the tour - she was an excellent guide and so informative of the history of the Vatican and it's art. The museum was fairly busy but we didnt notice too much - she was always careful to allow us to have the time to take photo's etc.
I can't recommend the tour enough. It was excellent value for money and Marina was a superb guide!
Thank you
Mark & Lyndsey
Written July 7, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello! I have been trying to book 2 tickets for Saturday (20.05.) for 1 hour for the One day in Rome tour. In the calendar I see Saturday free, but I can’t buy the tickets through the app. Is there a problem or are there no tickets available anymore? Thank You for your answer in advance!
Written May 17, 2023
Can I get help canceling Covid tests for tomorrow? I’ve called all numbers on website, pharmacy and email and unable to reach someone. The pharmacy isn’t honoring appt times.
Written May 26, 2022
I thought I booked 2 tours last night but I received no confirmation and can’t get anyone to return my calls, e-mail or text. However I checked my credit card company and they charged my card. Is this normal for them or am a a vicoof a scam?
Written April 8, 2022
Yes, I booked late Thursday night and heard they responded on Saturday via Instagram, chat and Facebook. I guess they were just busy Friday. I just got worried because they asked our names, birthdays and accommodations at time of booking.
Written April 13, 2022
I note Brandan's comments in to recent reviews that the Roman Guy is now working with customers on a case by case basis post cancellation of tours (due to Covid-19).
Will the Roman Guy now honor the 'fully refundable' conditions of its original policy made at the time of the subject booking?
Written September 15, 2020
In my case, The Roman Guy canceled our two tours and wouldn’t refund us the money. We’d booked two tours for fine family members and the website said that they were fully refundable but they would not refund us. They gave us a credit which we can not use. We don’t anticipate rescheduling our trip as Covid has affected us financially and so basically we’re out of pocket over $1,000.
Written September 16, 2020
4 of us want a full blown tour of Rome including the Vatican. We will be on a cruise ship
Written February 24, 2020
Ciao Gloria, thanks for reaching out. We have a bunch of beautiful tours that will fit your limited time in Rome. Please call us on +1 888 290 5595. One of our dedicated Travel Experts will be more than happy to find the perfect tour for you! Marco
Written February 26, 2020
Melissa M
Farmerville, Louisiana
Hi! I am looking for a one day tour of Rome from Florence. The reviews sound great, but I cannot seem to be able to find the tour to book it. Thanks
Written January 31, 2020
I feel I must respond to the above comment. I too booked tours that I had to cancel. I was also told I would get a refund and then that was rescinded with the excuse of the pandemic. I contacted my credit card company, which started a dispute BUT Brandon contacted me two weeks ago saying that I would receive a refund. And I DID! I think the company is perhaps going through and refunding people according to the dates they booked and then cancelled. You might be surprised by a phone call saying your refund will be coming.
Written July 24, 2020
I’m trying to book a Catacombs tour for two on Oct 3 and I can’t find it in Trip Advisor. Thanks!
Elaine Snowden
Written September 8, 2019
DO NOT book a tour with this company. If you do and for some reason you need a refund.....this company will not refund you and will only issue a voucher. The Owner - Brandon Shaw/Sean Finelli will criticize you and tell you that they have been affected by the global pandemic and to take a virtual tour. WE TOO have been affected and some of us can not even pay regular bills and need the refund more than these guys. This company is VERY crooked and I have all of the communication and documentation to prove it. I WILL be seeking legal action against them as I have already been told by legal counsel that I have the grounds to do so.
Written June 7, 2020
Stacy S
Scottsdale, Arizona
I’m considering booking either the privileged entrance vatican tour or the early morning vatican gold tour on a Tuesday. I’ve read reviews that both tours end up having some wait time. What is the difference in the average wait time for the tours? Also, could you tell me the difference between the 2 tours besides the length in time? Thanks for the help!
Written September 4, 2019
The early tour is a better idea, we were quite amazed at the very large number of people lining up for tickets when we walked out of St Peters about 10:00 AM.
If you do decide on the early tour and you enter near the vatican museum, be careful about prices charged by cafes near there for breakfast, there was one couple in our group that got ripped off big time
Written September 5, 2019
I would like to do a tour of the Vatican and Sistine Chapel with The Roman Guy, but After the tour do you get to stay in the area and walk around by yourself?
Written August 5, 2019
Sorry for then delay in responding you can pretty much do what you wish.
Written August 9, 2019
Ciao! We have enjoyed, two days ago, a super Vatican City tour with Roman Guy and Marzia for which I have already submitted my evaluation.
Today, we enjoyed again a wonderful tour with Sylvia at Colloseo and Roman Forum but unfortunately Trip Advisor doesn’t permit a second evaluation. How can I write my evaluation for our second tour?
Written July 25, 2019
Hi Maria! Thanks so much for your positive feedback! It means so much to use to hear that you enjoyed both of your tours so much. If you'd like, you can always leave us reviews directly on our website :-)
Written August 13, 2019
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