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City Sightseeing Rome

2,268 reviews
#789 of 955 Tours in Rome
About City Sightseeing Rome
Rome Hop on Hop Off Open Top Sightseeing Bus Tour
Contact
7b - 7c - 8 Via Celsa, Rome, Italy
Tours and Tickets by City Sightseeing Rome
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Reviews (2,268)
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1 - 10 of 1,623 reviews
Reviewed yesterday via mobile

Pick a different hop on hop off tour. The other buses looked far nicer. There were only signs at some of the stops for the bus and it was never on time!!

1  Thank michaelbJ3935LJ
Reviewed 1 week ago

The staff were rude and unhelpful, and assumed that you speak their native language. (Unfortunately, I don't speak enough Italian!) As we had our luggage with us, they would not let us carry it upstairs, or have storage upstairs. The bus wasn't full, so I...More

Date of experience: November 2018
1  Thank TheLifestylePrincess
CityRoma, Customer Care Department at City Sightseeing Rome, responded to this reviewResponded 1 week ago

Dear customer, thank you for your review, we apologize for the bad experience you had in Rome. Customer Care is really important to us and we use to train our staff quite often in order to offer our customers their best experience. Please do not...More

Reviewed 1 week ago via mobile

The Venice City Sightseeing Hop-On Hop-Off Tour was not a “Tour” at all. It was simply a boat ride to various drop off points around Venice. Their was no commentary during the ride-so not sure what was meant by “tour”? Several of the stops had...More

Thank gkrn52
Reviewed 2 weeks ago

We wanted to get this as a way to get around and see many sites at an affordable rate. That is the case generally for this tour. However, the crowds of people at the bus stops, many to get on the same bus, made it...More

Date of experience: October 2018
2  Thank Jill S
CityRoma, Customer Care Department at City Sightseeing Rome, responded to this reviewResponded 6 days ago

Dear customer, thank you for your review, we apologize for the problems you had in Rome. As you can imagine Rome is more crowded during Christmas Holidays, we do our best to guarantee the best service we can offer but it is easy to have...More

Reviewed 2 weeks ago via mobile

Like other 'Hop On Hop Off' tours run by the same company all over the world, we were expecting some narration, some history about our surroundings. You don't get any of of this in this boat, it's literally a steep cost of €20 just to...More

1  Thank DanielleRoy1
Reviewed 3 weeks ago

This is a belated review as I've been trying to get a refund since early November, but as the Rome Hop on, Hop Off bus team, plus Isango! who we booked via in the UK have now refused, here's my belated review. On the morning...More

Date of experience: October 2018
7  Thank Caroline P
Reviewed 3 weeks ago via mobile

We were told that the bus would arrive every 10 mins but we waited for more than 30 mins at Piazza Barberini. The bus was full and we had to wait for another 10 mins for next bus. The pain was not over yet, this...More

Date of experience: December 2018
1  Thank coachdadi
Reviewed 3 weeks ago via mobile

Great way to see Rome with very friendly staff and will definitely recommend same. Also on time everywhere. Furthermore very affordable especially when you want to make the best from your vacation and being from another country.

Date of experience: December 2018
1  Thank Theajvr
Reviewed 4 weeks ago

Not enough information was given on the buses .If you buy the fast track tickets, you are not told you have to exchange these at ticket offices 1st. Often the bus is packed and had to use the upper deck when it was raining and...More

Date of experience: December 2018
1  Thank SueH1573
Reviewed 4 weeks ago

We booked the 48 hour pass through our travel agent in NZ and I was a little hesitant based on the reviews. However, we were pleasantly surprised and thought it was great - the buses were on time and there were helpful staff at all...More

Date of experience: October 2018
Thank TouringTurtles
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Questions & Answers
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JRF16
September 16, 2018|
AnswerShow all 8 answers
Response from pastorbill957 | Reviewed this property |
Don't even think of buying this ticket. They ripped us off. There are other more reliable services. Take a look at all the hop on hop off buses and go with them.
1
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Jimmy O
September 7, 2018|
AnswerShow all 9 answers
Response from Tisharra D | Reviewed this property |
Yes, as you usually pay in your l9cal currency or US$. The Euro is costly.
0
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DarrenB22
August 28, 2018|
AnswerShow all 2 answers
Response from Maxime P | Reviewed this property |
The whole is circuit is really slow... Rome is quite small, I'd say it's a 15-20 min walk....
1
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