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The staff were rude and unhelpful, and assumed that you speak their native language. (Unfortunately, I don't speak enough Italian!) As we had our luggage with us, they would not let us carry it upstairs, or have storage upstairs. The bus wasn't full, so I...More
Date of experience: November 2018
1 Thank TheLifestylePrincess
CityRoma, Customer Care Department at City Sightseeing Rome, responded to this reviewResponded 1 week ago
Dear customer, thank you for your review, we apologize for the bad experience you had in Rome.
Customer Care is really important to us and we use to train our staff quite often in order to offer our customers their best experience. Please do not...More
The Venice City Sightseeing Hop-On Hop-Off Tour was not a “Tour” at all. It was simply a boat ride to various drop off points around Venice. Their was no commentary during the ride-so not sure what was meant by “tour”? Several of the stops had...More
We wanted to get this as a way to get around and see many sites at an affordable rate. That is the case generally for this tour. However, the crowds of people at the bus stops, many to get on the same bus, made it...More
Date of experience: October 2018
2 Thank Jill S
CityRoma, Customer Care Department at City Sightseeing Rome, responded to this reviewResponded 6 days ago
Dear customer, thank you for your review, we apologize for the problems you had in Rome.
As you can imagine Rome is more crowded during Christmas Holidays, we do our best to guarantee the best service we can offer but it is easy to have...More
Like other 'Hop On Hop Off' tours run by the same company all over the world, we were expecting some narration, some history about our surroundings. You don't get any of of this in this boat, it's literally a steep cost of €20 just to...More
This is a belated review as I've been trying to get a refund since early November, but as the Rome Hop on, Hop Off bus team, plus Isango! who we booked via in the UK have now refused, here's my belated review. On the morning...More
We were told that the bus would arrive every 10 mins but we waited for more than 30 mins at Piazza Barberini. The bus was full and we had to wait for another 10 mins for next bus. The pain was not over yet, this...More
Great way to see Rome with very friendly staff and will definitely recommend same. Also on time everywhere. Furthermore very affordable especially when you want to make the best from your vacation and being from another country.
Not enough information was given on the buses .If you buy the fast track tickets, you are not told you have to exchange these at ticket offices 1st. Often the bus is packed and had to use the upper deck when it was raining and...More
We booked the 48 hour pass through our travel agent in NZ and I was a little hesitant based on the reviews.
However, we were pleasantly surprised and thought it was great - the buses were on time and there were helpful staff at all...More