Dear Customer What you reported it s totally fake and reflects your opinion that we cannot agree and accept. You did not make ..as you wrote, by accident a double booking since they were made under two different names : Mxxx Rxxxx for 2 people and Nxxx Jxxx for 2 more people for a total of four when you knew since the beginning, that you were only 2 of you. Consequently you reiceived two different tickets and you occupied 4 spots when 2 of them could be given somebody else ( our groups are always limited also due to corona restrictions) ...It was enough you sent us an email asking to cancel one of them so we could give your extra tickets to two people on stand by. This showed a lack of respect towards us also towards our customers- When our guided simply told you what we have written here , suddendly your attitude changed accusing him to be rude and umpolite. We remain in our position. If the tour was a paid one you would have paid more attention and in case of mistake you would asked us to be refunded by sending an emai. We are very sure of it. We do offer this tour for free and we do it for passion giving this oportunity to those who want to know more about our city and want to remain in budget ( generally as one can see on google , provided by travel agencies ,this kind of tours can cost up to 35 euros per person). Your behaviour demonstrated to us and other customers , a total lack of respect; nobody obliged you to join our tour...If you wanted to it is because you knew it would have been great..It was your decision to miss it . PS since you mentioned the guide offended you for your nationality, you totally misunderstood what he said We have not only many friends that come from your country but even a guide that works with us comes from one of your beautiful islands of your coutry. Arrivederci ! Dovidjenja !

Dear Vskaja, Dear all Tripadvisor followers Few days ago , we received three emails, each one containing very similar and negative reviews, written at the same time but individually, by a group of three ladies from Lituania to whom we prefer to answer thank to the oportunity TA gave us Few points on your comments on the tours you took with us, first this is a free tour for which, if not of your gradiment you are always free to leave ( just making us aware ).if you stayed on until the end other you found some enjoyment in suffering it or perhaps the guide was not so bad after all. Your perception that the guide was being rude to other clients perhaps is due to a poor command of the language, we can assure the guide will never be rude, instead has a cutting sense of humour that most of people find very amusing even if at times a bit ironic and provocative! Obviously you did not get it, we are sorry. The reason the guide did not allowed somebody to participate it is well explained on our website, the reason being there was no booking logged in for that person. We are sorry you feel you did not get the information you were expecting, you could have asked making this a more profitable experience for you. Regards NRFT